I am a religious Dunkin’ Donuts girly. And as excited as I was for this location to be opening since it’s directly on the way to my job I absolutely cannot come to this location. I’ve been here a few times and unfortunately every time I come there’s a problem!! The people are always so rude and throw attitudes for seriously everything. I asked for napkins and he basically threw them at me after giving me a blank stare and rolling his eyes right in my face. I ordered extra creamer in a coffee and didn’t get the creamer but got an immense amount of sugar all at the bottom so when I drank it it was gross and chunky. I can’t even tell you how many times a part of my sandwich or bagel was frozen still. And I always try to gave them the benefit of the doubt and went back but at this point I would 100% rather make the extra drive to the Belleview and Kipling location. Which BTW is 100% better and more welcoming. Please don’t judge Dunkin as whole off of this location! I urge you to try the Belleview location before making your final decision on the chain!!
Atmosphere: 1
Food: 2
Service: 1
Derrian Muhovich
This is the worst Dunkin Donuts ever. Do not visit. Multiple times we have visited they didn't have donuts, which is kind of the whole point of going there. It is poorly managed and impossible to get help inside, they take care of the drive-thru customers first before even acknowledging you. And when you can get a donut here they have the smallest amount of frosting on them. Spend your money anywhere else. This place is a joke. Will never go back.
Atmosphere: 1
Food: 1
Service: 1
John Centner
I paid immediately and then have been watching my drink for 5 minutes sitting on the counter through the drive thru window. Not sure why they won’t just hand it to me, awful service.
Atmosphere: 1
Food: 4
Service: 1
Fatima Celedonio
Costumer service
Atmosphere: 1
Food: 1
Service: 1
Zaide Urdiales
Terrible customer service. The employees do not care they are rude and unhelpful. Avoid this Dunkin Donuts. The donuts aren't fresh or very good at all.
Atmosphere: 1
Food: 1
Service: 1
Hally's Singing and More
celeste is THAT GIRL!! love her and this dunkin!! it's my fav one!!
BurntCheerios
Definitely see why this place is rated so low. The lady working there was apologizing for the delay but there was none. No one in front of me or behind me so no rush, didn’t have a problem with the speed. I have a problem with items missing though. No rush and I am still missing my donut lol, guess Im not coming back and advise everyone else to do the same!
Atmosphere: 4
Food: 4
Service: 1
lauryn romero
I tried this Dunkin as the other one kept messing up my order and this one not only gave me a croissant instead of a bagel and the wrong cheese, it was also burnt and tasted like shit. Dunkin seems to be going downhill, I’ll make sure to take my business to Starbucks
Atmosphere: 1
Food: 1
Service: 1
Fonzy lee
Waited 20 minutes for 2 sandwiches that were cold and 2 drinks then was refused a refund
Atmosphere: 1
Food: 1
Service: 1
Meagan Griffin
Spending hard earned money in this economy and getting this is so incredibly disappointing. Based on the reviews this location needs some real work on the food they are putting out. To cut this bagel so poorly then to burn it and still decide it’s okay to serve with soggy oil soaked hash browns is crazy and wildly inconsiderate service.
I normally don't do this, but I have to say that this Tuesday morning, October 28th, I went through the drive thru on Webster. The cashier/worker was very rude as I added a donute to my order at the window. Only one car behind me. The food is nothing to brag about either. I ordered the bagel with egg bacon and cheese meal. Bagel wasn't toasted, hashbrowns were soggy, greasy, and tasted old. The iced coffee was too sweet to drink. I asked for sugar and creamer on the side. I got neither. Suddenly they put that in the coffee when I didn't want it. I will not be returning or recommending.
Food: 1
Service: 1
Anahi Salmeron Alvarez
Cashiers are always super rude the food is always hard or cold
Atmosphere: 1
Food: 1
Service: 1
Jay Patel
Worst service bed food quality I got my begal never tossed I told bubble tossed Very bed small in hash brown
Atmosphere: 1
Food: 1
Service: 1
azzy p
Lesa at the headseat was very rude and dismissive. She kept interrupting while ordering and didnt let us finish before pulling us to the window.
Atmosphere: 2
Food: 1
Service: 1
Extra Email
Older woman constantly parking me and I barely ordered 2 drinks. Not sure if she's trying to beat her drive thru times or something but it's really frustrating to get parked for drinks and see other cars pass me!
I am a religious Dunkin’ Donuts girly. And as excited as I was for this location to be opening since it’s directly on the way to my job I absolutely cannot come to this location. I’ve been here a few times and unfortunately every time I come there’s a problem!! The people are always so rude and throw attitudes for seriously everything. I asked for napkins and he basically threw them at me after giving me a blank stare and rolling his eyes right in my face. I ordered extra creamer in a coffee and didn’t get the creamer but got an immense amount of sugar all at the bottom so when I drank it it was gross and chunky. I can’t even tell you how many times a part of my sandwich or bagel was frozen still. And I always try to gave them the benefit of the doubt and went back but at this point I would 100% rather make the extra drive to the Belleview and Kipling location. Which BTW is 100% better and more welcoming. Please don’t judge Dunkin as whole off of this location! I urge you to try the Belleview location before making your final decision on the chain!!
Atmosphere: 1
Food: 2
Service: 1
This is the worst Dunkin Donuts ever. Do not visit. Multiple times we have visited they didn't have donuts, which is kind of the whole point of going there. It is poorly managed and impossible to get help inside, they take care of the drive-thru customers first before even acknowledging you. And when you can get a donut here they have the smallest amount of frosting on them. Spend your money anywhere else. This place is a joke. Will never go back.
Atmosphere: 1
Food: 1
Service: 1
I paid immediately and then have been watching my drink for 5 minutes sitting on the counter through the drive thru window. Not sure why they won’t just hand it to me, awful service.
Atmosphere: 1
Food: 4
Service: 1
Costumer service
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service.
The employees do not care they are rude and unhelpful.
Avoid this Dunkin Donuts.
The donuts aren't fresh or very good at all.
Atmosphere: 1
Food: 1
Service: 1
celeste is THAT GIRL!! love her and this dunkin!! it's my fav one!!
Definitely see why this place is rated so low. The lady working there was apologizing for the delay but there was none. No one in front of me or behind me so no rush, didn’t have a problem with the speed. I have a problem with items missing though. No rush and I am still missing my donut lol, guess Im not coming back and advise everyone else to do the same!
Atmosphere: 4
Food: 4
Service: 1
I tried this Dunkin as the other one kept messing up my order and this one not only gave me a croissant instead of a bagel and the wrong cheese, it was also burnt and tasted like shit. Dunkin seems to be going downhill, I’ll make sure to take my business to Starbucks
Atmosphere: 1
Food: 1
Service: 1
Waited 20 minutes for 2 sandwiches that were cold and 2 drinks then was refused a refund
Atmosphere: 1
Food: 1
Service: 1
Spending hard earned money in this economy and getting this is so incredibly disappointing. Based on the reviews this location needs some real work on the food they are putting out. To cut this bagel so poorly then to burn it and still decide it’s okay to serve with soggy oil soaked hash browns is crazy and wildly inconsiderate service.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
I normally don't do this, but I have to say that this Tuesday morning, October 28th, I went through the drive thru on Webster.
The cashier/worker was very rude as I added a donute to my order at the window. Only one car behind me.
The food is nothing to brag about either.
I ordered the bagel with egg bacon and cheese meal. Bagel wasn't toasted, hashbrowns were soggy, greasy, and tasted old. The iced coffee was too sweet to drink. I asked for sugar and creamer on the side. I got neither. Suddenly they put that in the coffee when I didn't want it.
I will not be returning or recommending.
Food: 1
Service: 1
Cashiers are always super rude the food is always hard or cold
Atmosphere: 1
Food: 1
Service: 1
Worst service bed food quality
I got my begal never tossed
I told bubble tossed
Very bed small in hash brown
Atmosphere: 1
Food: 1
Service: 1
Lesa at the headseat was very rude and dismissive. She kept interrupting while ordering and didnt let us finish before pulling us to the window.
Atmosphere: 2
Food: 1
Service: 1
Older woman constantly parking me and I barely ordered 2 drinks. Not sure if she's trying to beat her drive thru times or something but it's really frustrating to get parked for drinks and see other cars pass me!
Atmosphere: 1
Food: 5
Service: 1
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