Horrible experience at this location, rude and confrontational employees who got even madder when I responded to their off the wall comments towards me. I guess the employee thought I would just take it and didn't expect to raise my voice right back at him.Our order was taken and we watched four people receive their order before ours and when we asked what was going on we were told our order hadn't come out because it was "too complicated". It was two iced lattes. This was after a 30 minute time period of us waiting and trying to be understanding of the fact that they appeared to be short staffed.I hope that whoever the blonde male working there is terminated. If that's who Dunkin has as the face of their airport location, they should be ashamed.The coffee was disgusting and overly sweet. The general manager refunded our purchase.
Atmosphere: 1
Food: 1
Service: 1
All about My life
Took order from me and no one did my order in drive thru. It's happend on 01/18/24 12:40 pm (mst). Very bad service ever!
Service: 1
Don Rein
Great. Just what I needed while waiting at Cell Phone Lot at DIA.
Atmosphere: 5
Food: 5
Service: 5
Everchanging Butterfly
Great
Atmosphere: 5
Food: 5
Service: 5
Deborah Colyer Kimley
I frequent this location a lot as I drive to the airport daily.Usually, I don’t have a bad experience. This morning however, was the exception.I went to the Dunkin Donut’s counter and purchased two donuts and a coffee. The young lady helping me was very friendly and helpful.I had to go to the opposite counter to pick up my coffee. I asked where the cream was. A person who identified herself as new pointed to a silver container on the counter. I reached into the container and there were two small milk cups. One was leaking so when I picked it up, I got a puddle of milk on my hand and there was a large puddle of milk in the bottom of the container.I said to the new lady that was standing there. I said excuse me, do you have some more milk? This one cup is broken and leaking and there is a puddle of milk in the bottom of this silver container.The new lady looked at this other lady asking where the extra milk was. Without acknowledging me (the customer) she walked away to the back and came back out with a handful of creamer cups and dumped them in front of me on the counter. No hello, here you go, no acknowledgment. I said you are incredibly rude, who is your manager? She said I am the manager and she turned and walked away. ??Are you kidding me?Flagged down the general manager who overseas Dunkin’s Donuts, Schlotzsky’s, Tia’s, and Auntie Anne’s. In this location.Asked if I could speak to him. He’s looks around and says yes. While I am talking to him and telling him what I had just experienced from the lady that said she was the manager, he had like a whatever attitude. He said he would talk to this manager, and then he just walked off.It’s no wonder the manager at the donut counter was so rude.By the way, it’s a food service. This lady manager behind the counter who was serving food and coffee items her nails were super long hawk style nails.I will be reaching out to the health department.
Atmosphere: 4
Food: 4
Service: 1
DMarc J
They had free donut Wednesday for dunkin rewards and the glazed donut was fantastic as well as the original blend hot coffee. I placed a mobile order and it was ready upon my arrival.Wheelchair accessibility: Ramp from parking to store front, plenty of space inside and chairs are able to move if necessary
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Rajat Agarwal
this is a good location in cell phone waiting lot.
Atmosphere: 5
Food: 3
Service: 4
Jill Fayyaz
Not open at 5:52 pm on Saturday afternoon. Great. Lights still on menu though!
Atmosphere: 1
Service: 1
aaron haywood
Walked in and ordered... watched multiple people that ordered after me get their food.. I walked up to the counter and just stood there, took them 5 to 6 mins to realize they've not completed my order I just paid for, then proceeds to throw my meal together... never
Service: 1
Olivia E.
if i could give this place 0 stars i would. i am distraught with the service I received at this establishment. i stood in line waiting to order and i got to the register and ordered 2 donuts and a refresher. as i was ordering the refresher the guy at the register claims their system is restarting. we stood there for two mins and i was very generous and patient. then the man threw his arms up in the air and said "i'm going to the back". which to be honest i probably would too. so as we are waiting for the system to restart we are holding up a whole line of hungry airport fatsos. then a man in line asks if he can give them some cash to get donuts for his kids. the lady who's now at the register since mr dumbass walked away says "oh i can take cash". aca-scuse me what?! i was never once informed that they could take cash. if i had known that i would've called my pops to come bring me some. so i ended up phoning my old man and asking him to bring me cash. which he did and as soon as he got there the system was magically working again. the lady rudely asked what i had ordered and when i mentioned the refresher she said the guy would be back with it in a few mins. then when she gave me the total i noticed it seemed small. i asked if she got the refresher and she rudely said the guy wouldn't be back with it? ya i'm confused too. these lazy fucks probably didn't want to get up and make it. no one wants to work these days. this dunkin' donuts is a prime example of what is wrong with america. #justiceformydonuts
Stephany was amazing! She was really helpful and had a very cheerful personality. My frozen coffee was perfect!
Service: 5
Mike Mosier
Terrible service, only filled half the order and was rude to my wife when she asked for her latte. Huffed and slammed the napkins on the counter.Latte was only 1/2 full and used drip coffee.I love Duncan but someone needs to fix this store!!
Food: 1
Service: 1
Lashawn Garcia
I have loved Dunkin'Donuts since I was a little kid. I grew up with the commercial, "It's time to make the donuts". It's a ritual now, I stop here every time I go to the airport and get a variety pack of donut holes. I used to go to the one in Windsor more often, but they closed it and I was very sad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White Bacon Egg and Cheese Bagel, Breakfast Sandwich, Donuts, Sausege Egg and Cheese on a Bagel with Coffee
Katlin Bragg
Best Dunkin I have been too. Katie, a supervisor, was amazing and recommended my new favorite drink!
꧁Moonstone youtube Productions ꧂
Came in after our flight to get a quick bite to eat…? only one half of sandwich was toasted I got 4 1/2 hashbrowns…food isn’t hot considering we waited for it….won’t be coming here again…?
Horrible experience at this location, rude and confrontational employees who got even madder when I responded to their off the wall comments towards me. I guess the employee thought I would just take it and didn't expect to raise my voice right back at him.Our order was taken and we watched four people receive their order before ours and when we asked what was going on we were told our order hadn't come out because it was "too complicated". It was two iced lattes. This was after a 30 minute time period of us waiting and trying to be understanding of the fact that they appeared to be short staffed.I hope that whoever the blonde male working there is terminated. If that's who Dunkin has as the face of their airport location, they should be ashamed.The coffee was disgusting and overly sweet. The general manager refunded our purchase.
Atmosphere: 1
Food: 1
Service: 1
Took order from me and no one did my order in drive thru. It's happend on 01/18/24 12:40 pm (mst). Very bad service ever!
Service: 1
Great. Just what I needed while waiting at Cell Phone Lot at DIA.
Atmosphere: 5
Food: 5
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
I frequent this location a lot as I drive to the airport daily.Usually, I don’t have a bad experience. This morning however, was the exception.I went to the Dunkin Donut’s counter and purchased two donuts and a coffee. The young lady helping me was very friendly and helpful.I had to go to the opposite counter to pick up my coffee. I asked where the cream was. A person who identified herself as new pointed to a silver container on the counter. I reached into the container and there were two small milk cups. One was leaking so when I picked it up, I got a puddle of milk on my hand and there was a large puddle of milk in the bottom of the container.I said to the new lady that was standing there. I said excuse me, do you have some more milk? This one cup is broken and leaking and there is a puddle of milk in the bottom of this silver container.The new lady looked at this other lady asking where the extra milk was. Without acknowledging me (the customer) she walked away to the back and came back out with a handful of creamer cups and dumped them in front of me on the counter. No hello, here you go, no acknowledgment. I said you are incredibly rude, who is your manager? She said I am the manager and she turned and walked away. ??Are you kidding me?Flagged down the general manager who overseas Dunkin’s Donuts, Schlotzsky’s, Tia’s, and Auntie Anne’s. In this location.Asked if I could speak to him. He’s looks around and says yes. While I am talking to him and telling him what I had just experienced from the lady that said she was the manager, he had like a whatever attitude. He said he would talk to this manager, and then he just walked off.It’s no wonder the manager at the donut counter was so rude.By the way, it’s a food service. This lady manager behind the counter who was serving food and coffee items her nails were super long hawk style nails.I will be reaching out to the health department.
Atmosphere: 4
Food: 4
Service: 1
They had free donut Wednesday for dunkin rewards and the glazed donut was fantastic as well as the original blend hot coffee. I placed a mobile order and it was ready upon my arrival.Wheelchair accessibility: Ramp from parking to store front, plenty of space inside and chairs are able to move if necessary
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
this is a good location in cell phone waiting lot.
Atmosphere: 5
Food: 3
Service: 4
Not open at 5:52 pm on Saturday afternoon. Great. Lights still on menu though!
Atmosphere: 1
Service: 1
Walked in and ordered... watched multiple people that ordered after me get their food.. I walked up to the counter and just stood there, took them 5 to 6 mins to realize they've not completed my order I just paid for, then proceeds to throw my meal together... never
Service: 1
if i could give this place 0 stars i would. i am distraught with the service I received at this establishment. i stood in line waiting to order and i got to the register and ordered 2 donuts and a refresher. as i was ordering the refresher the guy at the register claims their system is restarting. we stood there for two mins and i was very generous and patient. then the man threw his arms up in the air and said "i'm going to the back". which to be honest i probably would too. so as we are waiting for the system to restart we are holding up a whole line of hungry airport fatsos. then a man in line asks if he can give them some cash to get donuts for his kids. the lady who's now at the register since mr dumbass walked away says "oh i can take cash". aca-scuse me what?! i was never once informed that they could take cash. if i had known that i would've called my pops to come bring me some. so i ended up phoning my old man and asking him to bring me cash. which he did and as soon as he got there the system was magically working again. the lady rudely asked what i had ordered and when i mentioned the refresher she said the guy would be back with it in a few mins. then when she gave me the total i noticed it seemed small. i asked if she got the refresher and she rudely said the guy wouldn't be back with it? ya i'm confused too. these lazy fucks probably didn't want to get up and make it. no one wants to work these days. this dunkin' donuts is a prime example of what is wrong with america. #justiceformydonuts
Restaurantji Recommends
Stephany was amazing! She was really helpful and had a very cheerful personality. My frozen coffee was perfect!
Service: 5
Terrible service, only filled half the order and was rude to my wife when she asked for her latte. Huffed and slammed the napkins on the counter.Latte was only 1/2 full and used drip coffee.I love Duncan but someone needs to fix this store!!
Food: 1
Service: 1
I have loved Dunkin'Donuts since I was a little kid. I grew up with the commercial, "It's time to make the donuts". It's a ritual now, I stop here every time I go to the airport and get a variety pack of donut holes. I used to go to the one in Windsor more often, but they closed it and I was very sad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White Bacon Egg and Cheese Bagel, Breakfast Sandwich, Donuts, Sausege Egg and Cheese on a Bagel with Coffee
Best Dunkin I have been too. Katie, a supervisor, was amazing and recommended my new favorite drink!
Came in after our flight to get a quick bite to eat…? only one half of sandwich was toasted I got 4 1/2 hashbrowns…food isn’t hot considering we waited for it….won’t be coming here again…?