Walked in to clean establishment to get breakfast to go. Bathroom super clean and maintained. Cashier was friendly and helped out with choices .
Bacon, single egg pumpnickel š„Æ toasted. Flavor was just perfect and Bacon š„ not too crispy.
Got cheese pizza bagel š„Æ my 2 yr loved it.
Blueberry bagel š„Æ with strawberry cream cheese. Lots of blueberry
Atmosphere: 5
Food: 5
Service: 5
Samantha Norris
Living so close to this Einstein Bagels is a constant disappointment. I've avoided writing a review, but the consistently awful service can't be ignored any longer. While the food is decent, the staff is consistently unpleasant. Every employee, except for one seemingly overworked shift supervisor (A girl with blonde hair), seems to wear their bad attitude like a badge of honor. The long-haired guy with gauges is particularly offensive, embodying passive-aggressive behavior and a level of unprofessionalism that's genuinely shocking. He always seems to be in a terrible mood. Today's visit was the last straw: one of the male employees practically assaulted me with my order, slamming the drive-through window shut after a brief, pleasant interaction with the nice girl who gave my dog a bagel. And let's not forget the time they forgot my cream cheese and the beanie-wearing long-haired guy aggressively confronted me at the drive-through window, as if I was inconveniencing him by asking for what I paid for. The staffing at this location is a serious issue that needs to be addressed immediately. Good food, horrible staff.
Sarah Bridgford
I come here a lot, most of the workers are very kind and helpful. However there is one guy there, I never caught his name the only thing I can remember is the he has green ear gauges, who I have had a problem with. Once when I was ordering with him, he kept calling me sweatheart. Maybe he just calls all women that and didnāt mean anything by it, or maybe he meant it in a condescending way, but either way I do not like being called that by strangers so I politely asked if he could please not call me that. He apologized and stoped calling me sweatheart, and I had no problem with him since he stopped and respected my boundaries, so that was that. I came back today and I ordered in the drive through with a different worker while he was in the back making the food. While I was waiting at the window, I heard him talking rudely about me to his coworker because of the time I asked him not to call me sweatheart. It was a little strange just sitting there waiting while I heard him talking loudly about me, but I didnāt say anything. When I drove away I noticed that I was missing two sides of hash browns. I had a larger order so it was understandable. Since they where pretty close to closing and there was a line in the drive through, I wasnāt going to ask them to make them for me I just wanted to make sure that I wasnāt charged for them. When I walked in to the store and tried to tell him (the same guy who was gossiping about me) I couldnāt even get a sentence out before he started basically screaming back my order to me. I said yes thatās correct, but I ordered hash browns with two of the sandwiches and I just wanted to know if I was charged. He turned around and started aggressively making the sides of hash browns while rambling off in a rude and passive aggressive way. I canāt even remember all that he said because I was so shocked, and even his coworker seemed uncomfortable. He was so angry his face started turning red. As I was walking out he was still basically going off at me in that same passive aggressive way. Maybe he was having a bad day, I get it, I also work in customer service. But I have never been made to feel so uncomfortable by a worker before, and I never would have thought to write a negative review about anyone. However I think this should be brought to someoneās attention.
Rachel Hicks (åøę)
Sunday morning during rush. These guys did incredible, and the food was great. Every customer in the store seemed to be in a predisposed sour mood, so I wanted to tell yāall that youāre awesome and appreciated!
Kevin Fisk
Ordered online at 6:48, pickup time was 7:50. They didn't even begin the order until I arrived. What's the point of online ordering with expected pickup time given, when it doesn't mean anything? I had to wait an additional 15 minutes.
Georgia Fox
We went into this Einstein to get lunch- the man taking our order didnāt speak at all to us to start out he just looked at us like we were taking up his time. I asked if they had low fat cream cheese and he looked at us and said āI donāt know. All I know is we have cream cheeseā and then went back to looking at his screen, his music was blasting I could hear it through his headphones. He never asked if we wanted things toasted and burnt one of our bagels. We usually go to this store often as itās close to our house- that is going to change now.
Kellum Johnson
Placed an order for pickup 40 minutes ago and still waiting.. Iāve never had a quick experience at this location, be sure your schedule is clear!
R.D. Phoenix
Better than the majority of the competition.
Tiffany Pinkley
Nell and his team were so kind that it made my day start not just with a bagel, but with compliments and a great attitude. Itās clear that they work together well and that there is a great management during this hour and time that I visited this morning. Thank you for such wonderful customer service and just being wonderful humans.
Very bad service, a lot of uncleanliness in the place and those who serve are racists. I do not recommend this place if you are Latin or from another country ??
Atmosphere: 1
Service: 1
Shawn G. Lockwood
I'd like to file a complaint. My wife and I have been frequenting this specific store for 7 or 8 years as a quick bite to eat after dropping our little off at school. Friendly staff even when they're busy, apologetic if the wait is over three minutes, and consistent drink and food quality. This last one is my gripe. I've been getting a toasted cinnamon raisin bagel with strawberry schmear for years, and this morning was the first time in all the times I ordered that it didn't have a piece of toasted onion stuck to it. Really? You have trained me to be prepared for a weird bite somewhere on the bagel for years, and now no toasted onion? A perfectly normal bagel?! The audacity! The gall! I demand toasty onion-y retribution! Your perfect record has been tarnished. Do better. ?
Atmosphere: 4
Food: 4
Service: 4
Larry Kitler
Havenāt been to this store in a long time. Got here at about 7:15am. Glad to see they opened inside dining, only about two years after all other restaurants did after COVID. Paint is chipped off on multiple walls, floor is filthy. Evidently cleaning throughout the day isnāt a priority. Update from a month agoā¦ I was in there yesterday and nothing has changed. The floor was filthy throughout and the touch up painting and chips on walls still need to be done. I wonāt post anymore about this store.
Atmosphere: 1
Food: 4
Service: 4
Henry Desmarais
The customer service is absolutely abysmal They never acknowledge you when you come in and don't say a single word to you as you wait at the drive thru window for 15+ minutes. Everytime I've been there it's been like this.
If it's going to take a while that's fine just have some decency and keep the customer updated. Or just say hello.
Atmosphere: 2
Food: 3
Service: 1
Igor Raykin (Iggy)
Great customer service. Lauren is the best. I love seeing and hearing her smile. Thank you
Walked in to clean establishment to get breakfast to go. Bathroom super clean and maintained. Cashier was friendly and helped out with choices .
Bacon, single egg pumpnickel š„Æ toasted. Flavor was just perfect and Bacon š„ not too crispy.
Got cheese pizza bagel š„Æ my 2 yr loved it.
Blueberry bagel š„Æ with strawberry cream cheese. Lots of blueberry
Atmosphere: 5
Food: 5
Service: 5
Living so close to this Einstein Bagels is a constant disappointment. I've avoided writing a review, but the consistently awful service can't be ignored any longer. While the food is decent, the staff is consistently unpleasant. Every employee, except for one seemingly overworked shift supervisor (A girl with blonde hair), seems to wear their bad attitude like a badge of honor. The long-haired guy with gauges is particularly offensive, embodying passive-aggressive behavior and a level of unprofessionalism that's genuinely shocking. He always seems to be in a terrible mood. Today's visit was the last straw: one of the male employees practically assaulted me with my order, slamming the drive-through window shut after a brief, pleasant interaction with the nice girl who gave my dog a bagel. And let's not forget the time they forgot my cream cheese and the beanie-wearing long-haired guy aggressively confronted me at the drive-through window, as if I was inconveniencing him by asking for what I paid for. The staffing at this location is a serious issue that needs to be addressed immediately. Good food, horrible staff.
I come here a lot, most of the workers are very kind and helpful. However there is one guy there, I never caught his name the only thing I can remember is the he has green ear gauges, who I have had a problem with. Once when I was ordering with him, he kept calling me sweatheart. Maybe he just calls all women that and didnāt mean anything by it, or maybe he meant it in a condescending way, but either way I do not like being called that by strangers so I politely asked if he could please not call me that. He apologized and stoped calling me sweatheart, and I had no problem with him since he stopped and respected my boundaries, so that was that. I came back today and I ordered in the drive through with a different worker while he was in the back making the food. While I was waiting at the window, I heard him talking rudely about me to his coworker because of the time I asked him not to call me sweatheart. It was a little strange just sitting there waiting while I heard him talking loudly about me, but I didnāt say anything. When I drove away I noticed that I was missing two sides of hash browns. I had a larger order so it was understandable. Since they where pretty close to closing and there was a line in the drive through, I wasnāt going to ask them to make them for me I just wanted to make sure that I wasnāt charged for them. When I walked in to the store and tried to tell him (the same guy who was gossiping about me) I couldnāt even get a sentence out before he started basically screaming back my order to me. I said yes thatās correct, but I ordered hash browns with two of the sandwiches and I just wanted to know if I was charged. He turned around and started aggressively making the sides of hash browns while rambling off in a rude and passive aggressive way. I canāt even remember all that he said because I was so shocked, and even his coworker seemed uncomfortable. He was so angry his face started turning red. As I was walking out he was still basically going off at me in that same passive aggressive way. Maybe he was having a bad day, I get it, I also work in customer service. But I have never been made to feel so uncomfortable by a worker before, and I never would have thought to write a negative review about anyone. However I think this should be brought to someoneās attention.
Sunday morning during rush. These guys did incredible, and the food was great. Every customer in the store seemed to be in a predisposed sour mood, so I wanted to tell yāall that youāre awesome and appreciated!
Ordered online at 6:48, pickup time was 7:50.
They didn't even begin the order until I arrived. What's the point of online ordering with expected pickup time given, when it doesn't mean anything? I had to wait an additional 15 minutes.
We went into this Einstein to get lunch- the man taking our order didnāt speak at all to us to start out he just looked at us like we were taking up his time. I asked if they had low fat cream cheese and he looked at us and said āI donāt know. All I know is we have cream cheeseā and then went back to looking at his screen, his music was blasting I could hear it through his headphones. He never asked if we wanted things toasted and burnt one of our bagels. We usually go to this store often as itās close to our house- that is going to change now.
Placed an order for pickup 40 minutes ago and still waiting.. Iāve never had a quick experience at this location, be sure your schedule is clear!
Better than the majority of the competition.
Nell and his team were so kind that it made my day start not just with a bagel, but with compliments and a great attitude. Itās clear that they work together well and that there is a great management during this hour and time that I visited this morning. Thank you for such wonderful customer service and just being wonderful humans.
Great bagel joint
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Einstein Bros Bagels
Restaurantji Recommends
Very bad service, a lot of uncleanliness in the place and those who serve are racists. I do not recommend this place if you are Latin or from another country ??
Atmosphere: 1
Service: 1
I'd like to file a complaint. My wife and I have been frequenting this specific store for 7 or 8 years as a quick bite to eat after dropping our little off at school. Friendly staff even when they're busy, apologetic if the wait is over three minutes, and consistent drink and food quality. This last one is my gripe. I've been getting a toasted cinnamon raisin bagel with strawberry schmear for years, and this morning was the first time in all the times I ordered that it didn't have a piece of toasted onion stuck to it. Really? You have trained me to be prepared for a weird bite somewhere on the bagel for years, and now no toasted onion? A perfectly normal bagel?! The audacity! The gall! I demand toasty onion-y retribution! Your perfect record has been tarnished. Do better. ?
Atmosphere: 4
Food: 4
Service: 4
Havenāt been to this store in a long time. Got here at about 7:15am. Glad to see they opened inside dining, only about two years after all other restaurants did after COVID. Paint is chipped off on multiple walls, floor is filthy. Evidently cleaning throughout the day isnāt a priority. Update from a month agoā¦ I was in there yesterday and nothing has changed. The floor was filthy throughout and the touch up painting and chips on walls still need to be done. I wonāt post anymore about this store.
Atmosphere: 1
Food: 4
Service: 4
The customer service is absolutely abysmal
They never acknowledge you when you come in and don't say a single word to you as you wait at the drive thru window for 15+ minutes. Everytime I've been there it's been like this.
If it's going to take a while that's fine just have some decency and keep the customer updated. Or just say hello.
Atmosphere: 2
Food: 3
Service: 1
Great customer service. Lauren is the best. I love seeing and hearing her smile. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Einstein Bros Bagels
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