The pregnant woman the one who is in the receipt ( Host ; ToGo283 )
give me attitude ask I walk in. I been shop to this bagel shop since forever ….. even way back to 2007
as i live 2 block away from the shop.
Normally you order at the end the line whole you choose which bagel you want , then we pay , even last purchase , I still but my bagel in this shop that way ….
and she give me attitude that we have tp order in cashier section.
is weird becoz i gave to go back and forth to the window to see what I want , like what kond of cream cheese I want even what kind of bagel I want , they even wrongly do it bcoz i want finish ordering as I want my bagel thin and they already slap cream cheese on it ……
and when I went to pick up it did not being toast , and she gave me attitude that i dont ask to being toast ….. and I said you should ask me if i want to be toast . as we normally being ask what you offer ….. Every where we go , we the customer the one who were ask if we want to be toast or not , like in subway sandwich or other bagel place
and the india looking girl yell at me by giving me attitude and even ask for the manager to just refund me , instead making me a new one ….. That $11 mean nothing to me ......but if u can not keep uo with ur worker , I make sure the whole university park know not to go to ur bagel place , as ww have another bagel place in university blvd
Atmosphere: 1
Food: 1
Service: 1
Art Meade
Manager is terrible! Very rude and demanding and you can't even enjoy your food without him walking around and looking over your shoulder like he is looking for trouble. Also encountered him multiple different visits being mean and low key verbally abusive to his workers. Dont go here, it's not worth your money.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
Lilith Aminmo
Food is great. Manager is rude and assuming and interrupts people when they are ordering food at the end of the day to demand to know details about their personal life that dont involve them. Felt extreeeemely uncomfortable trying to have my breakfast here. Yikes! please stop harassing people when they are trying to order food to eat!
Atmosphere: 1
Food: 1
Service: 1
Self Made (Truth-speaker)
The man in the back heard that me and my family were using coupons for a simple bagel and smear so he decided to walk up front to tell us that they will no longer accept coupons because that is not why they give out coupons to families. He has been very rude to us before and to older women who have came in for sandwiches, his name is hard to read on his tag but it looks like it starts with a j. Please figure this out before the way of life figured it out for this place.
Atmosphere: 1
Food: 1
Service: 1
Shivani Sharma
August and keystone are amazing and very good service.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Ford
They were super quick despite being busy, staff was friendly, and gave good recommendations!
Atmosphere: 5
Food: 5
Service: 5
stephanie from MEETN
The fact that they had the audacity to serve me a burrito with a broken up tortilla that turned into a complete chip and barely nothing of hash brown that were also crops. Disappointed after waiting 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
Vivi Avila
Super friendly staff and always fresh food :)
Atmosphere: 4
Food: 5
Service: 5
Marooncords
Wow. Short female manager, older, Hispanic with glasses...RUDE. Very condescending attitude. Will definitely go to another location but need to make sure others see this review. The bagel wasn't toasted for a signature sandwich and the lady was extremely nasty when I got a refund back for an item she falsified saying they had when I paid. Your fault lady not mine, hold the attitude. Terrible terrible management. The other employees were friendly. :)
Atmosphere: 1
Food: 1
Service: 1
Jordan C
I frequent Einsteins at least once a week and this location is the worst! Today I went to get a bagel and the shop was closed 25 min early.
I recently moved into the area and decided to try out Einstein Bros. Bagels by placing an order through their mobile app. The app indicated that my order would be ready for pickup in the designated section, which I hoped would save time.
However, I ended up waiting at the pickup area for 10-15 minutes while watching other customers being served. Eventually, a young lady rudely asked if I was there for a pickup. When I confirmed, she retrieved my order from behind the counter, where it had apparently been sitting for an unknown amount of time and was now cold.
I suggested that if they weren't going to follow the app's procedure, they should put up a sign to let customers know to approach the counter. She then claimed she didn't work there, despite wearing a name tag and assisting other customers, and walked away while I was still speaking to her.
After this experience and reading other reviews, it seems this level of service is typical here. Unfortunately, this will not be my go-to bagel shop in my new neighborhood.
Atmosphere: 1
Food: 1
Service: 1
Filmon berhe
Very aggressive customer service and she threw the sandwich on me very disappointed never ever this location
Atmosphere: 1
Food: 1
Service: 1
April Clark
This restaurant was so great Jacob was extremely nice and welcoming and the GM Carlos made sure that everything was taken care of quickly will definitely be coming back here
Atmosphere: 5
Food: 5
Service: 5
douglas mohr
Service is the worst... stood there for 5 minutes with 4 employees behind the counter... not one person acknowledged me or said we will be with you in a minute. Also atmosphere is still covid like, with no seating. Essentially eat your food somewhere else. And I will... this is the last time I will frequent this business. Absolutely horrible!
Atmosphere: 1
Food: 3
Service: 1
Ryan Olvera
Went to Einsteins like a real Einstein, the place just reeked of lack of. The Intent or lack there of was notable, I didn't even want anything after waiting a few minutes watching as this crew struggle with 2 measly orders, customers waiting prior to arriving lol
Dec 19
1.54 pm ish
The pregnant woman the one who is in the receipt ( Host ; ToGo283 )
give me attitude ask I walk in.
I been shop to this bagel shop since forever ….. even way back to 2007
as i live 2 block away from the shop.
Normally you order at the end the line whole you choose which bagel you want , then we pay , even last purchase , I still but my bagel in this shop that way ….
and she give me attitude that we have tp order in cashier section.
is weird becoz i gave to go back and forth to the window to see what I want , like what kond of cream cheese I want even what kind of bagel I want , they even wrongly do it bcoz i want finish ordering as I want my bagel thin and they already slap cream cheese on it ……
and when I went to pick up it did not being toast , and she gave me attitude that i dont ask to being toast ….. and I said you should ask me if i want to be toast . as we normally being ask what you offer ….. Every where we go , we the customer the one who were ask if we want to be toast or not , like in subway sandwich or other bagel place
and the india looking girl yell at me by giving me attitude and even ask for the manager to just refund me , instead making me a new one ….. That $11 mean nothing to me ......but if u can not keep uo with ur worker , I make sure the whole university park know not to go to ur bagel place , as ww have another bagel place in university blvd
Atmosphere: 1
Food: 1
Service: 1
Manager is terrible! Very rude and demanding and you can't even enjoy your food without him walking around and looking over your shoulder like he is looking for trouble. Also encountered him multiple different visits being mean and low key verbally abusive to his workers. Dont go here, it's not worth your money.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
Food is great. Manager is rude and assuming and interrupts people when they are ordering food at the end of the day to demand to know details about their personal life that dont involve them. Felt extreeeemely uncomfortable trying to have my breakfast here. Yikes! please stop harassing people when they are trying to order food to eat!
Atmosphere: 1
Food: 1
Service: 1
The man in the back heard that me and my family were using coupons for a simple bagel and smear so he decided to walk up front to tell us that they will no longer accept coupons because that is not why they give out coupons to families. He has been very rude to us before and to older women who have came in for sandwiches, his name is hard to read on his tag but it looks like it starts with a j. Please figure this out before the way of life figured it out for this place.
Atmosphere: 1
Food: 1
Service: 1
August and keystone are amazing and very good service.
Atmosphere: 5
Food: 5
Service: 5
They were super quick despite being busy, staff was friendly, and gave good recommendations!
Atmosphere: 5
Food: 5
Service: 5
The fact that they had the audacity to serve me a burrito with a broken up tortilla that turned into a complete chip and barely nothing of hash brown that were also crops. Disappointed after waiting 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
Super friendly staff and always fresh food :)
Atmosphere: 4
Food: 5
Service: 5
Wow. Short female manager, older, Hispanic with glasses...RUDE. Very condescending attitude. Will definitely go to another location but need to make sure others see this review. The bagel wasn't toasted for a signature sandwich and the lady was extremely nasty when I got a refund back for an item she falsified saying they had when I paid. Your fault lady not mine, hold the attitude. Terrible terrible management. The other employees were friendly. :)
Atmosphere: 1
Food: 1
Service: 1
I frequent Einsteins at least once a week and this location is the worst! Today I went to get a bagel and the shop was closed 25 min early.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I recently moved into the area and decided to try out Einstein Bros. Bagels by placing an order through their mobile app. The app indicated that my order would be ready for pickup in the designated section, which I hoped would save time.
However, I ended up waiting at the pickup area for 10-15 minutes while watching other customers being served. Eventually, a young lady rudely asked if I was there for a pickup. When I confirmed, she retrieved my order from behind the counter, where it had apparently been sitting for an unknown amount of time and was now cold.
I suggested that if they weren't going to follow the app's procedure, they should put up a sign to let customers know to approach the counter. She then claimed she didn't work there, despite wearing a name tag and assisting other customers, and walked away while I was still speaking to her.
After this experience and reading other reviews, it seems this level of service is typical here. Unfortunately, this will not be my go-to bagel shop in my new neighborhood.
Atmosphere: 1
Food: 1
Service: 1
Very aggressive customer service and she threw the sandwich on me very disappointed never ever this location
Atmosphere: 1
Food: 1
Service: 1
This restaurant was so great Jacob was extremely nice and welcoming and the GM Carlos made sure that everything was taken care of quickly will definitely be coming back here
Atmosphere: 5
Food: 5
Service: 5
Service is the worst... stood there for 5 minutes with 4 employees behind the counter... not one person acknowledged me or said we will be with you in a minute. Also atmosphere is still covid like, with no seating. Essentially eat your food somewhere else. And I will... this is the last time I will frequent this business. Absolutely horrible!
Atmosphere: 1
Food: 3
Service: 1
Went to Einsteins like a real Einstein, the place just reeked of lack of. The Intent or lack there of was notable, I didn't even want anything after waiting a few minutes watching as this crew struggle with 2 measly orders, customers waiting prior to arriving lol
Atmosphere: 2
Food: 1
Service: 1
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