I really love Häagen-Dazs... but today I have the worst experience whit Chris. He literally ignored me and my family and let everyone just go ahead of us and order.. and when we put our order he just keeps talking orders from other customers and making it right away.. I wait 15 minutes for 4 milk shakes
Phil Vigil
Been going there since I moved to Denver last summer . The staff is Always friendly! it’s my favorite ice cream in Denver the manager gave me a 20% VIP card my last visit which will make me a loyal customer for life.
Brittany Lucero
CAN U GUYS EVER ACCEPT UR ONLONE UBER EATS ORDER LIKE HOW IS THIS SO HARD not to mention upon calling just now to make sure ypu guys got my order a gentleman literally answered n hung up in me
Angie I
The best smoothies ever & great customer service
Tania Serrano
I am extremely upset and disappointed with this place.
Today I checked my bank statement and realized that the person who helped us added a tip without our consent. At the time, I remember he quickly flipped the screen around and we didn’t think much of it, we just assumed we were approving the total. Now I see that a tip was added that we never agreed to.
This feels very sneaky and dishonest. Tipping is something the customer should choose, not something the staff silently adds and hopes you won’t notice until later.
No matter how good the ice cream might be, this kind of behavior is unacceptable. I will not be coming back, and I wouldn’t recommend this place to anyone.
Edris Afzaly
They literally make you pay tip. Horrible customer service. If only I could give them lower than one star.
Bob Berkeley
The only employee there told us “one minute” and disappeared to the back of the store. We stood for 5 minutes waiting and just left.
A few hours later we tried again, and another employee helped us right away.
The raspberry sorbet was delicious, if you can find someone to help you buy it.
Sophano Kan
A very rude customer service ever.
Jim Conley
Ice cream cones & cups, smoothies and milk shakes are available. The blueberry shake was good, but I also needed an additional drink when I had finished it. There are a limited number of flavor choices, but enough options to satisfy most people.
Service was fast and friendly. There are a couple of tables near the stand and more along the food court.
Parking is available in the paid mall parking garages.
Colorado Novelty (Eye Candy Frame)
I ordered 4 ice cream cones for Grubhub delivery, and I received a Gucci t-shirt and an iPhone 16. I'll never go back there again. It's also kind of weird that when you order ice cream there in the Cherry Creek mall, they don't let you start a food fight. I don't think that's right. They have daily food fights in the Louis Vuittan store at 2:00 pm and Tiffany at 4:00 pm daily. C'mon Haagen-Daz- get with it.
I think my son wanted to try evey flavor and both the manager and employee working were very courteous and patient.
Atmosphere: 5
Food: 5
Service: 5
Alejandra Arias
Whenever we go shopping at that mall we end up buying an ice cream or a coffee, but on this occasion the two employees who were there had a rather arrogant attitude. A black woman made fun of me for not knowing how to speak English and she didn't help me again to order anything from the menu and I couldn't make my purchase. I won't go back to that place.
I really love Häagen-Dazs... but today I have the worst experience whit Chris.
He literally ignored me and my family and let everyone just go ahead of us and order.. and when we put our order he just keeps talking orders from other customers and making it right away.. I wait 15 minutes for 4 milk shakes
Been going there since I moved to Denver last summer . The staff is Always friendly! it’s my favorite ice cream in Denver the manager gave me a 20% VIP card my last visit which will make me a loyal customer for life.
CAN U GUYS EVER ACCEPT UR ONLONE UBER EATS ORDER LIKE HOW IS THIS SO HARD not to mention upon calling just now to make sure ypu guys got my order a gentleman literally answered n hung up in me
The best smoothies ever & great customer service
I am extremely upset and disappointed with this place.
Today I checked my bank statement and realized that the person who helped us added a tip without our consent. At the time, I remember he quickly flipped the screen around and we didn’t think much of it, we just assumed we were approving the total. Now I see that a tip was added that we never agreed to.
This feels very sneaky and dishonest. Tipping is something the customer should choose, not something the staff silently adds and hopes you won’t notice until later.
No matter how good the ice cream might be, this kind of behavior is unacceptable. I will not be coming back, and I wouldn’t recommend this place to anyone.
They literally make you pay tip. Horrible customer service. If only I could give them lower than one star.
The only employee there told us “one minute” and disappeared to the back of the store. We stood for 5 minutes waiting and just left.
A few hours later we tried again, and another employee helped us right away.
The raspberry sorbet was delicious, if you can find someone to help you buy it.
A very rude customer service ever.
Ice cream cones & cups, smoothies and milk shakes are available. The blueberry shake was good, but I also needed an additional drink when I had finished it. There are a limited number of flavor choices, but enough options to satisfy most people.
Service was fast and friendly. There are a couple of tables near the stand and more along the food court.
Parking is available in the paid mall parking garages.
I ordered 4 ice cream cones for Grubhub delivery, and I received a Gucci t-shirt and an iPhone 16. I'll never go back there again.
It's also kind of weird that when you order ice cream there in the Cherry Creek mall, they don't let you start a food fight. I don't think that's right. They have daily food fights in the Louis Vuittan store at 2:00 pm and Tiffany at 4:00 pm daily.
C'mon Haagen-Daz- get with it.
Restaurantji Recommends
Friendly and helpful staff!
Atmosphere: 5
Food: 5
Service: 5
I think my son wanted to try evey flavor and both the manager and employee working were very courteous and patient.
Atmosphere: 5
Food: 5
Service: 5
Whenever we go shopping at that mall we end up buying an ice cream or a coffee, but on this occasion the two employees who were there had a rather arrogant attitude. A black woman made fun of me for not knowing how to speak English and she didn't help me again to order anything from the menu and I couldn't make my purchase. I won't go back to that place.
Service: 1
A bit pricey but good
A bit pricey but good
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