Menchie's Frozen Yogurt-Northfield

Only Menchies I've been to (or frozen yogurt place in general, or even ice cream place, for that matter) that doesn't offer samples. Dampened the whole experience. Just had to guess what the flavors taste like, I guess. On top of that when we asked, we were very rudely snapped at. The yogurt itself was fine. Will seek desert elsewhere.

The yogurt was honestly mediocre at best, I don’t think any of the 5 of us finished or brought any of it home.
The customer service/old woman in her 50s-60s was the most disrespectful woman I’ve ran into in any retail store or restaurant in YEARS. Literally can’t think of a more horrible experience and things that came out of her mouth we were all in disbelief. If she was a man… it would have went a lot different. None of us will ever be back to this place again. D

I see there are a couple of bad reviews speaking about the owner of this location and I want to say that I have not seen but kindness come from this person.

I have witnessed her twice giving out an item free of pay. She gave my daughter a water bottle for free in one of our many visits.

I do see that there are mostly teens running the store that at times could be more friendly but I don’t mind that.

Overall I would say it’s a good place to stop at.

Forgot to add, during the summer it is a must with both of my kids.

Visiting from out of town. Good frozen yogurt. Expensive. Two guys at the counter were joking around together. Not much attention to customers. Seemed like one of them shrugged when I didn’t tip. Surprised me and my daughter.

As we walked in the owner/manager greeted us with a bright smile and explained how everything worked. She described the flavors, mentioned dietary restrictions and named her favorites. Everything was clean and organized. This place was a delight! We will be back!

Menchi’s froyo is a family fave. Lisa and her team keep the shop clean and the tasty flavors flowing. I would highly recommend stopping in.

Been here multiple times. The last visit will probably be just that, last time. Yogurt is great, always has been. However the attitude of either the manger or owner (not sure of her position there) was poor towards myself and toward one of her cashiers. I asked about samples and she cited covid something or other which a ridiculous excuse now as other menchies have samples. Not a big deal. Biggest reason only 2 stars is Don't scold your cashier in front a store of customers, are you kidding me. Store was busy but not the busiest I've seen. He was removing his till for break or whatever but she proceeded to scold him on front of people. Train your people better and you wouldn't have had this issue. The way she talked to me and her cashier were unacceptable!

Staff was friendly during our visit. The area was clean. Plenty of topping choices. Would definitely go again if in the area.

This store is amazing! The owner is so nice and I love going here. We will definitely be back many times. You called out my fiance and made it a memorable experience 🥰

Recommended to go and eat an assorted snow

Atmosphere: 5

Service: 5

Best Frozen Yogurt Company 🔥

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Death by Chocolate, Frozen Yogurt Cake, Duo Pack, Family Pack, Gelato

Nothing but kids working here & They don't keep anyone at the front to check people out. If there's 3 kids on shift, there's no reason for all 3 to keep going in the back and "working" while no one tends to the customers. I shouldn't be accused of trying to steal a drink when there was no one coming up to check me out. Should really keep at least one ADULT on shift at all times.

Google said they were open until 9. Their door sign said they were open until 9. We showed up at 8:40 to locked doors and lights off. No froyo for us tonight, and no $ for you. Sad day all around.

Atmosphere: 1

Food: 5

Service: 1

The best frozen yogurt place ever, They have really good flavors, and I highly recommend this place.

Atmosphere: 5

Food: 5

Service: 5

love frozen yogurt