The coffee was hot and the half and half was fresh ... The cookie was hard as a rock.
Michael Draudt
Avoid Panera Bread for delivery; our experience was dreadful. In a previous order, they not only failed to deliver our order but also abruptly closed the store without notice. This time, our attempt to order soup and bread for a sick neighbor turned into a fiasco. Lacking the soup’s accompanying bread, the web site suggested apples as an bread alternative. Opting for a separate order of a whole sourdough loaf seemed like a straightforward solution, but the surprise came when when our neighbor called to say thanks for the apples and some money in a bag.Upon inquiry, Panera admitted to being completely out of bread, and their response left much to be desired. The person on the phone seemed oddly proud of their “cash in the bag solution,” emphasizing delivering the apples as if it were a triumph. No effort was made to provide alternatives or apologize for the inconvenience. Instead, they nonchalantly claimed that putting money in the bag usually works just fine. Overall, a disappointing service experience.Well, I suppose they did manage to include “bread” in the bag after all.
Atmosphere: 1
Food: 1
Service: 1
Messi P
Great place, great food. Good prices.
Atmosphere: 5
Food: 5
Service: 5
Marty Langenderfer
Tiny portions for $, recommend Mod Market for salads. No delivery fee but they add $5 for convenience and delivery fee.
Atmosphere: 3
Food: 1
Service: 3
Robertson Souza
Confort food and excellent service. Great value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Chicken Noodle Soup
Kaitlin Barbiere
I’ve had more than one instance when ordering bread bowl soups from this location where my order does not contain the bread bowls. This more recent trip I went back inside the store to ask for the bread bowls and the woman at the register was rude and acted annoyed that I was asking her to help fulfill the order I paid for. Unfortunately will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
Andrew Berndt
Placed a pickup order and showed up at 7:31 and they wouldn’t let me come in to get it. Took my money and ran.
Atmosphere: 2
Food: 1
Service: 1
Treve Brinkman
Our second home and family!
Atmosphere: 5
Food: 5
Service: 5
Mitchell Beu
We came in to the Ulster location at 7:05 PM and they were open until 8pm. I immediately notice that they are putting everything away. A small pretentious young girl greeted us at the register. We came in for some of the vegetable soup we saw online for our sick vegetarian daughter. They didn’t have the soup we saw online but the menu board showed a different one. When we asked for that, she maintains her smug smile and informs us that they are out of it. We question how that can be and she further informs us that they are out of bread as well. So it seems that management is poor at this location for either 1. allowing this employee to push people away because she wants to get everything put away so she can get out of there for whatever plans she has or 2. for not planning well enough to serve guests. My money is on the former. I worked at a place like this when I was young and I can tell you that in the year I worked there we NEVER ran out of soup. It would be one thing if we had come in 10-15 minutes before closing but nearly an hour? My advice to anyone planning to visit a Panera, don’t go if it is an hour before closing.Update: I neglected to mention that my wife and daughter saw what looked like soup in some of the storage containers they were filling and they say they saw bread in bins behind the girl.
Atmosphere: 2
Food: 3
Service: 1
Marty
Food is average. Seems like it's not as good as it used to be.Staff were very friendly and helpful.
We ordered about 45 minutes ago and we're just told that our food is still "20 minutes away from being ready" after they told us that the past 40 minutes. There was a bit of a lunch rush earlier but now the restraunt's is mostly empty so there is no reason the food should not be ready. Many students had to get back to class and leave their food without any refund or compensation. We had to miss our class to wait for our food. This is unexceptable and needs to be addressed. If your coming here during lunch but are in a hurry DONT!! it's not worth it and you'll be late for your next engagement.
Quinn A.
Online order said it would be ready in 5-10 minutes. Waited over an hour for it. No one would come to the counter to get a refund
Briana F.
We ordered around 45 minutes ago and we were just told we have to wait another 20 minutes. I'm a high school student so I'm aware of the time I have but they keep saying 20 minutes every time. Many other students had to leave without there food or compensation. If your coming for lunch or are in a rush don't recommend coming here. They take a long time to even do something simple.
Robert F.
We love our Sip Club membership!We've been traveling for three months through 15 states and have visited over four dozen Panera locations.We ordered in the app and our cups were ready when we walked in. We filled them with caffeinated deliciousness and were on our way.The staff greeted us upon entry and were very nice.The dining room was bright and clean.Onward to the next location.
Debbie Rankin
Breakfast sandwich not that great today. I love their coffee but today not so much.
The coffee was hot and the half and half was fresh ... The cookie was hard as a rock.
Avoid Panera Bread for delivery; our experience was dreadful. In a previous order, they not only failed to deliver our order but also abruptly closed the store without notice. This time, our attempt to order soup and bread for a sick neighbor turned into a fiasco. Lacking the soup’s accompanying bread, the web site suggested apples as an bread alternative. Opting for a separate order of a whole sourdough loaf seemed like a straightforward solution, but the surprise came when when our neighbor called to say thanks for the apples and some money in a bag.Upon inquiry, Panera admitted to being completely out of bread, and their response left much to be desired. The person on the phone seemed oddly proud of their “cash in the bag solution,” emphasizing delivering the apples as if it were a triumph. No effort was made to provide alternatives or apologize for the inconvenience. Instead, they nonchalantly claimed that putting money in the bag usually works just fine. Overall, a disappointing service experience.Well, I suppose they did manage to include “bread” in the bag after all.
Atmosphere: 1
Food: 1
Service: 1
Great place, great food. Good prices.
Atmosphere: 5
Food: 5
Service: 5
Tiny portions for $, recommend Mod Market for salads. No delivery fee but they add $5 for convenience and delivery fee.
Atmosphere: 3
Food: 1
Service: 3
Confort food and excellent service. Great value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Chicken Noodle Soup
I’ve had more than one instance when ordering bread bowl soups from this location where my order does not contain the bread bowls. This more recent trip I went back inside the store to ask for the bread bowls and the woman at the register was rude and acted annoyed that I was asking her to help fulfill the order I paid for. Unfortunately will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
Placed a pickup order and showed up at 7:31 and they wouldn’t let me come in to get it. Took my money and ran.
Atmosphere: 2
Food: 1
Service: 1
Our second home and family!
Atmosphere: 5
Food: 5
Service: 5
We came in to the Ulster location at 7:05 PM and they were open until 8pm. I immediately notice that they are putting everything away. A small pretentious young girl greeted us at the register. We came in for some of the vegetable soup we saw online for our sick vegetarian daughter. They didn’t have the soup we saw online but the menu board showed a different one. When we asked for that, she maintains her smug smile and informs us that they are out of it. We question how that can be and she further informs us that they are out of bread as well. So it seems that management is poor at this location for either 1. allowing this employee to push people away because she wants to get everything put away so she can get out of there for whatever plans she has or 2. for not planning well enough to serve guests. My money is on the former. I worked at a place like this when I was young and I can tell you that in the year I worked there we NEVER ran out of soup. It would be one thing if we had come in 10-15 minutes before closing but nearly an hour? My advice to anyone planning to visit a Panera, don’t go if it is an hour before closing.Update: I neglected to mention that my wife and daughter saw what looked like soup in some of the storage containers they were filling and they say they saw bread in bins behind the girl.
Atmosphere: 2
Food: 3
Service: 1
Food is average. Seems like it's not as good as it used to be.Staff were very friendly and helpful.
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
We ordered about 45 minutes ago and we're just told that our food is still "20 minutes away from being ready" after they told us that the past 40 minutes. There was a bit of a lunch rush earlier but now the restraunt's is mostly empty so there is no reason the food should not be ready. Many students had to get back to class and leave their food without any refund or compensation. We had to miss our class to wait for our food. This is unexceptable and needs to be addressed. If your coming here during lunch but are in a hurry DONT!! it's not worth it and you'll be late for your next engagement.
Online order said it would be ready in 5-10 minutes. Waited over an hour for it. No one would come to the counter to get a refund
We ordered around 45 minutes ago and we were just told we have to wait another 20 minutes. I'm a high school student so I'm aware of the time I have but they keep saying 20 minutes every time. Many other students had to leave without there food or compensation. If your coming for lunch or are in a rush don't recommend coming here. They take a long time to even do something simple.
We love our Sip Club membership!We've been traveling for three months through 15 states and have visited over four dozen Panera locations.We ordered in the app and our cups were ready when we walked in. We filled them with caffeinated deliciousness and were on our way.The staff greeted us upon entry and were very nice.The dining room was bright and clean.Onward to the next location.
Breakfast sandwich not that great today. I love their coffee but today not so much.
Atmosphere: 4
Food: 3
Service: 4