First time ordering from here because the dominos and the pizza hut over here is garbage. I never ate papa johns but thought id try it. I was not let down. Hot n fresh when it arrived on time, and they give you the little pepper on the side đĽ good deals too. Best spot to order from if you live in 5 points ive tried em all.
Atmosphere: 5
Food: 5
Service: 5
Erica Velazquez
Unfortunately I found what appeared to be âbeard hairâ in my pizza. 𤎠I Completely lost my appetite, and when I called to speak with the manager at the Colfax location to let him know of the issue and request a refund. He Denied me and stated there wasnât anything he would do about the disgusting, contaminated pizza: Buyers Beware!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Jacky Williams
I just had an incredibly rude interaction with one of your associates today. I called on 2/8 around 3:30 PM to check on an order I had placed, as I had previously made changes but never received a confirmation. My call was simply to verify these updates.
However, the representative on the phone immediately started yelling at me, repeatedly saying, âI donât know, I donât know. I donât know when youâre going to see it. I donât know what you want me to do.â I asked for his name, hangs up the phone. I have never experienced such unprofessional behavior from an associate, especially over something as simple as an order update.
When I attempted to call back to speak with a manager, it seemed as though this individual was avoiding me and instructing others not to answer my calls. This level of unprofessionalism is unacceptable. What a poor reflection of your company.
*I high advise management to hear this phone call if possible.
Dreamer36519846403
I recently had an experience at the 111 E Colfax Avenue Denver, CO 80218 location that Iâd like to share. I found what looked like hair from a guyâs beard in my pizza, which was quite unsettling and unfortunately caused me to lose my appetite. I decided to reach out to the manager to discuss the situation and see if I could get a refund. However, he mentioned that he wouldnât be able to assist me with this issue. I just wanted to share my experience as a heads up for others. Thanks for your understanding and BUYER BEWARE!
James
Donât tip your driver before hand because they will forget stuff no matter what tip or no tip definitely no tip next run
Atmosphere: 3
Food: 3
Service: 2
Jr Resendiz
This manger needs to get fired Iâm calling ycorporation in the morning? The manager is really disrespectful and not communicating with me when my order was being delivered. I ordered my food at 9:17 and didnât receive it till 10 PM. This is unfortunate that my kids were upset so as I.
Atmosphere: 1
Food: 1
Service: 1
Anna A
As a representative of a non-profit organization, I prioritize partnering with businesses that value reliability, professionalism, and clear communication. Unfortunately, my recent experiences with Papa Johnâs Pizza have fallen far short of these expectations.
Over the past three orders, I have encountered consistent service issues:
Late Deliveries: All three orders arrived late, with one exceeding an hourâs delay despite having re-confirmed the details through EZ Cater.
Incomplete Orders: One of the orders was delivered partially, leaving us waiting for the remaining items.
Broken Promises: After these issues, Papa Johnâs offered a discount to retain our business for the third order. However, when the order was placed, the promised discount was not applied, leading to further frustration.
When we called Papa Johns to reconcile this matter, the response from the employee was unprofessional and dismissive. Rather than addressing the concern constructively, the employee stated, âIâm sure your corporation could afford it,â and hung up the phone. This lack of courtesy and accountability was disappointing, to say the least.
I hope they take steps to improve their processes and customer service in the future. For now, I cannot recommend them to other organizations seeking dependable catering partners.
Service: 1
David Rice
Very hit or miss. I've order pickup/delivery a few times and its 50/50 if its the normal chain restaurant pizza quality or extremely... bad. Bad means it is cold when you pick up or get delivery, it is extremely greasy, but not in the good way (it is leaking through the cardboard and the taste is very off), and all the ratios of how the pizza was made feel nasty. When paying the price point papa johns is I cannot suggest you buy from here. When its bad it feels like a waste of money
Atmosphere: 2
Food: 2
Service: 3
Lynnetta Whitley
Food not like it's supposed to be.nthe don't make the crust correctly ugh. And it's was not fresh.
Atmosphere: 1
Food: 1
Service: 1
Serkan
I came to pick up the order. But I've been waiting for the order for 40 minutes. There's only one employee inside. She answers the phone, answers the register, deals with the customer, and runs to make the pizza. She runs to the oven but can't make it in time. Why don't you hire extra staff since you're so busy? I need to pick up the order at 2:40. It's 20 past 3 and I'm still waiting. It's been about 40 minutes.
Late night hungry; Stopped at this spot and the PJP site gave me wife and I a pizza. It was just before closing perhaps a cancellation from earlier â˛ď¸â¨ď¸đĽđ˘đđđđ Taste Great!!
Atmosphere: 2
Recommended dishes: Pepperoni Pizza
Ral'Chell GREEN
First off, amazing amazing amazing!!! The food is fresh and delicious! Customer service is top tier and they get the order right! If youâre looking for delicious pizza, this is the place
Atmosphere: 5
Food: 5
Service: 5
Rita Turner
The worst. Tried ordering here through Uber Eats. The app assigned 3 drivers. The last driver said when they went to pick up food, another driver had taken off with it. Called Papa Johnâs to find out if current driver was still there, if they were going to remake order and how it was that another driver not assigned to order was allowed to take pizza. Manager who answered phone said to call Uber eats and hung up on me. It could very well be a scam with Uber eats drivers, telling app they arenât picking up order so it gets reassigned and then really picking it up so they get free food and no way to prove or track but I had the worst customer service experience with this store.
Julien Cruz
Uber eat delivery : the italian saucage was mid but the pizza overall was good. garlic sauce wasnât good.
Atmosphere: 5
Food: 4
Service: 3
Mike Hawk
Ordered a pizza just to get the garlic sauce lol, there was a deal for pizza and wings so I said letâs do it. Ordered it waited and went to the location. I couldnât walk in, I pressed the button on the pickup option and the only guy there was too busy to come help me. Glad I chose pay with cash papa Johnâs loss not mine
First time ordering from here because the dominos and the pizza hut over here is garbage. I never ate papa johns but thought id try it. I was not let down. Hot n fresh when it arrived on time, and they give you the little pepper on the side đĽ good deals too. Best spot to order from if you live in 5 points ive tried em all.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately I found what appeared to be âbeard hairâ in my pizza. 𤎠I Completely lost my appetite, and when I called to speak with the manager at the Colfax location to let him know of the issue and request a refund. He Denied me and stated there wasnât anything he would do about the disgusting, contaminated pizza:
Buyers Beware!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
I just had an incredibly rude interaction with one of your associates today. I called on 2/8 around 3:30 PM to check on an order I had placed, as I had previously made changes but never received a confirmation. My call was simply to verify these updates.
However, the representative on the phone immediately started yelling at me, repeatedly saying, âI donât know, I donât know. I donât know when youâre going to see it. I donât know what you want me to do.â I asked for his name, hangs up the phone. I have never experienced such unprofessional behavior from an associate, especially over something as simple as an order update.
When I attempted to call back to speak with a manager, it seemed as though this individual was avoiding me and instructing others not to answer my calls. This level of unprofessionalism is unacceptable. What a poor reflection of your company.
*I high advise management to hear this phone call if possible.
I recently had an experience at the 111 E Colfax Avenue Denver, CO 80218 location that Iâd like to share. I found what looked like hair from a guyâs beard in my pizza, which was quite unsettling and unfortunately caused me to lose my appetite. I decided to reach out to the manager to discuss the situation and see if I could get a refund. However, he mentioned that he wouldnât be able to assist me with this issue. I just wanted to share my experience as a heads up for others. Thanks for your understanding and BUYER BEWARE!
Donât tip your driver before hand because they will forget stuff no matter what tip or no tip definitely no tip next run
Atmosphere: 3
Food: 3
Service: 2
This manger needs to get fired Iâm calling ycorporation in the morning? The manager is really disrespectful and not communicating with me when my order was being delivered. I ordered my food at 9:17 and didnât receive it till 10 PM. This is unfortunate that my kids were upset so as I.
Atmosphere: 1
Food: 1
Service: 1
As a representative of a non-profit organization, I prioritize partnering with businesses that value reliability, professionalism, and clear communication. Unfortunately, my recent experiences with Papa Johnâs Pizza have fallen far short of these expectations.
Over the past three orders, I have encountered consistent service issues:
Late Deliveries: All three orders arrived late, with one exceeding an hourâs delay despite having re-confirmed the details through EZ Cater.
Incomplete Orders: One of the orders was delivered partially, leaving us waiting for the remaining items.
Broken Promises: After these issues, Papa Johnâs offered a discount to retain our business for the third order. However, when the order was placed, the promised discount was not applied, leading to further frustration.
When we called Papa Johns to reconcile this matter, the response from the employee was unprofessional and dismissive. Rather than addressing the concern constructively, the employee stated, âIâm sure your corporation could afford it,â and hung up the phone. This lack of courtesy and accountability was disappointing, to say the least.
I hope they take steps to improve their processes and customer service in the future. For now, I cannot recommend them to other organizations seeking dependable catering partners.
Service: 1
Very hit or miss. I've order pickup/delivery a few times and its 50/50 if its the normal chain restaurant pizza quality or extremely... bad. Bad means it is cold when you pick up or get delivery, it is extremely greasy, but not in the good way (it is leaking through the cardboard and the taste is very off), and all the ratios of how the pizza was made feel nasty. When paying the price point papa johns is I cannot suggest you buy from here. When its bad it feels like a waste of money
Atmosphere: 2
Food: 2
Service: 3
Food not like it's supposed to be.nthe don't make the crust correctly ugh. And it's was not fresh.
Atmosphere: 1
Food: 1
Service: 1
I came to pick up the order. But I've been waiting for the order for 40 minutes. There's only one employee inside. She answers the phone, answers the register, deals with the customer, and runs to make the pizza. She runs to the oven but can't make it in time. Why don't you hire extra staff since you're so busy? I need to pick up the order at 2:40. It's 20 past 3 and I'm still waiting. It's been about 40 minutes.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Late night hungry; Stopped at this spot and the PJP site gave me wife and I a pizza. It was just before closing perhaps a cancellation from earlier â˛ď¸â¨ď¸đĽđ˘đđđđ
Taste Great!!
Atmosphere: 2
Recommended dishes: Pepperoni Pizza
First off, amazing amazing amazing!!! The food is fresh and delicious! Customer service is top tier and they get the order right! If youâre looking for delicious pizza, this is the place
Atmosphere: 5
Food: 5
Service: 5
The worst. Tried ordering here through Uber Eats. The app assigned 3 drivers. The last driver said when they went to pick up food, another driver had taken off with it. Called Papa Johnâs to find out if current driver was still there, if they were going to remake order and how it was that another driver not assigned to order was allowed to take pizza. Manager who answered phone said to call Uber eats and hung up on me. It could very well be a scam with Uber eats drivers, telling app they arenât picking up order so it gets reassigned and then really picking it up so they get free food and no way to prove or track but I had the worst customer service experience with this store.
Uber eat delivery : the italian saucage was mid but the pizza overall was good. garlic sauce wasnât good.
Atmosphere: 5
Food: 4
Service: 3
Ordered a pizza just to get the garlic sauce lol, there was a deal for pizza and wings so I said letâs do it. Ordered it waited and went to the location. I couldnât walk in, I pressed the button on the pickup option and the only guy there was too busy to come help me. Glad I chose pay with cash papa Johnâs loss not mine
Service: 1
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