Potbelly Sandwich Shop

Staff was nice and the sandwiches were pretty decent in size but oddly enough both mine and my boyfriend’s sandwich had different flavors and toppings on each half. Super weird one side of the sandwich would be dressed properly and topped right but the other side tasted different was incredibly dry for the both of us. Still would return tho just be wary of both sides of the sandwich

incredibly nice staff, good food.

UPDATE: Josh, manager at this location, went above and beyond. Simply stellar response and customer service. Refunded my previous order AND offered me a complimentary follow-up order to get it right. He just won himself a regular, loyal customer and I encourage all in the DTC area to put Potbelly into your regular lunch rotation!

Very good food quality, but disappointed they got my order wrong when I ordered a chili mac bowl through the app and got plain chili instead (which was solid, but still). Hoping management will help remedy this in a future order.

I placed an online order through the Potbelly website at 9:00 a.m. for 11:30 delivery. When I hadn’t received a notification that my order was delivered at 11:30 I went to the spot where they are dropped off in my building and it wasn’t there. I called the store and she checked and said it was still on the shelf – I said ok, I ordered delivery, she asked which one (Doordash, etc), I told her that I ordered through their website. Josh, the manager, got on the phone and said he didn’t understand how that could happen and he had to get off the phone because he had 10 to 15 other orders he had to dispatch (they had no delivery people onsite today). I let him know that I had ordered at 9 and asked if he could he process mine first – he kept saying he didn’t understand how it happened and he couldn’t do anything about it while he was on the phone (yes, I get that but he was not apologetic nor helpful in trying to get my lunch to me). At 12:40 (70 minutes after it was to be delivered) I called again because I hadn’t gotten my lunch. I was told that Josh was on his way to deliver it to me. I met Josh in the building lobby and he informed me that he refreshed my soup, (I got the salad that had been sitting out for over 2 hours by this time), and that I would get a full refund and that he would comp my next salad order. He stated again that he wasn’t sure how that happened – at this point I don’t care – that’s your issue to resolve, just bring me the food I ordered. He was all about “making it right” after the fact but I probably wont order from them again, and I am responsible for catering in my office and probably wont use them again for that either.

I would not Door Dash from here. I ordered a large pot pie soup with all topping’s my friend ordered a sandwich. Twice now that have simply sent a sent a side of soup and charged for a full order. While the food is good they do not verify what they send out.

Ordered catering. Service was on time and they even set up for me. Everyone was very happy about the portions and quality of the food. Will work with this location again.

These lazy pricks didn't want to fill my soup order 30 minutes before close so they told my dasher they were closed. SOUP THAT JUST NEEDS TO BE SCOOPED INTO A BOWL. Never ordering here again.

Eric is awesome, great person and makes a delicious sandwich. Clean and welcoming environment. Thanks Eric, you rock!

Atmosphere: 5

Food: 5

Service: 5

Do you take care of the greenway beside your restaurant? You are about to lose a lovely tree it needs water and the grass is dead ??

Atmosphere: 2

Food: 4

Service: 4

First of let me say Chebba hut is a strong favorite for hot sandwich shops but Potbelly put up a great fight and earned solid number 2 in my book. The food is affordable compare to some shops like firehouse or Quiznos. The ingredients were also quality. I got the steakhouse beef. The blue cheese crumble was nice and chunky. Great tasting for sure. I added hot peppers pickles onions and seasoning and it taste very similar to a Chicago juicy beef hoagie. While I didn’t need the soup because the regular size sandwich was plenty of food I got it just to try. Thats the only thing that’s got them 14/15 stars with me. The soup was nothing special but acceptable in taste. It was however cold and could use some seasoning up a bit (which is likely not in control at the store level so i understand). They did just open so I get that the soup hasn’t got warmed yet but I think I was expecting fresh made soups but I don’t think I read that anywhere just assumed. And also attention to detail in every order is a must for any time I have worked food service so if the cup wasn’t hot to me it wasn’t hot to you when you handed it over so you should have said give me 5mins and let me make sure it’s hot enough. Other than that, the staff was friendly and prompt while still doing morning opening procedures and such. This place is worth trying if you like sandwiches and they even have a Pb and J which most don’t so I might be back to try that soon. Side note: they also have shakes that appear to be handmade (see pic for in store menu).Thanks

Vegetarian options: Salads and sandwiches and maybe one soup if I recall

Parking: Plenty on both sizes but beware of fast food drive thru traffic in same lot.

Kid-friendliness: Kid sizes

Wheelchair accessibility: Has a ramp and first level patio

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Roast Beef, Hot Peppers

Disappointed. I ordered the Italian. I received bread with vegetables on it. I could barely see any meat. It's sad when you pay over $15 for lunch and leave hungry. Terrible.

We always enjoy eating here. Tito and the crew are on point, we especially like watching them deal with the big rush times at lunch.

Atmosphere: 5

Food: 5

Service: 5

Excellent service and great turkey avocado sub.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Avo Turkey

Listen.... make SURE you visit while Randy is working! He has the BEST customer service I've ever experienced!Ms. Tanya.

Atmosphere: 5

Service: 5

Staff was very nice and accommodating.

Atmosphere: 4

Food: 4

Service: 5