Slow service and a rude waitress. She never checked on us during the meal and I had to get her attention for silverware, condiments and napkins. The restaurant was allegedly out of coffee cups, creamer and sugar. Mimosas were also over-priced.
Atmosphere: 2
Food: 2
Service: 1
Nazym Zabikh
I got food poisoned because the cheeseburger has raw meat. Gross!
Lance Derochie
Worst case of food poisoning ive ever had, thank you for the horrible night I'm having. Update- that was all I ate yesterday, still miserable.
Atmosphere: 3
Food: 1
Service: 3
Priscilla Ashley
Definitely don’t understand the hype about this place. Our service was mediocre as we asked for coke to drink and were given cherry coke, asked for a replacement of regular coke and was given flat coke. Waited several minutes for our server to come back by and I let her know the regular coke was flat and she said with a snarky attitude that “it was bottled” so I told her okay but it’s flat so I asked for regular Dr Pepper instead since that’s the only alternative. We were given cherry Dr Pepper. We finally got our food and I feel like I could’ve made a better burger myself so needless to say, we will not be stopping by this location again unless they get their act together.
Atmosphere: 2
Food: 1
Service: 1
Jean Harris
Our bank statement showed that we were charged twice for a meal in late November. Repeated communication with Smashburger has been to no avail. They only advised to file a dispute with our bank. Very poor customer service. Buyer beware.
Michele Phillips
Short connection between flights - I asked about approximate wait time before ordering because my flight was going to be boarding my connecting flight in 20 minutes. was told 8-9 min, so I ordered. Waited and waited right near the pick-up counter. Numbers before mine were called, and then started calling numbers after mine. Thought maybe it was taking longer because I ordered chicken. Finally asked after the numbers called were 10 higher than mine and the guy tried saying the someone else must have taken my order. He never called the number; I was standing near the counter and intently listening, My number was NEVER called Blaming another customer for taking the order, was either a lie, or he only called out one number when he placed it on the counter and the customer with that number took both. Either way - he should have acknowledged responsibility for it, and not blamed it on someone else. Told me they get the order out in 2 minutes and then disappeared. . 5 min later, still no food. Asked again and was told ‘2 min’. At this point, I asked if it was REALLY 2 min, and you could tell by the expression on the cooks face that it was not, and my plane was now boarding and I could no longer wait. The very nice cashier tried to offer me a burger (don’t eat beef) or a pastry. Offered a refund and he processed that quickly, but am now without food for my flight. Complete lack of accountability, with the exception of the cashier that jumped to try to provide some sort of assistance.
Atmosphere: 1
Food: 1
Service: 1
Jared Janisch
Fast and good what more can you ask for in a burger place..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Hamburger
Kate S
If you want to be sat at a sticky gross table and never have a server come over, definitely go here.
Atmosphere: 1
Food: 1
Service: 1
Andrea D
Bartender was rushing us the whole time and asked us to get up at one point was there less than an hour
Atmosphere: 3
Food: 3
Service: 1
buckeyefan
Hiyabe was so kind, very nice place to grab a breakfast sandwich for early flights
Been here three times and they messed up the order every time.
LINUS BOLEY
Terrible experience at Smashburger in the Denver Airport. The person taking orders was distracted, focusing on everything but the customers. She asked detailed questions about our burger toppings, pretending they’d be made fresh, but it was all for show.
We got plain, lukewarm cheeseburgers pulled from the pass-thru pile (clearly visible) definitely not fresh. She also forgot the sauces she made me choose from, and when I went back to ask for BBQ and ranch, she gave me a crazy look and packed handfuls of mustard into a bag and expected me to take it. After clarifying which sauce I wanted again, I finally received the smallest packet of bbq sauce in the world, and no ranch.
$50 for this?? scam.
No care, no service, no quality. I regret not disputing the charge
Atmosphere: 3
Food: 1
Service: 1
Meka J (Miss Marvelous)
Well this is one time I should have listened to the reviews. The service is horrible. They were confused and fussing with each other.
The food was horrible! How could they be busy but food is cold. As busy as they were I was expecting piping hot fresh food. NOPE! It was almost inedible, but I spent alot of money on it so I ate it anyway.
Honestly management needs to step in and figure out how to deliver better food and service.
This was my first time eating smash burger and probably will be my last.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Classic Smash Burger
Mrs E
We were quickly seated and it didn’t take long for us to get our food. Enjoyed a quick bite before we caught our connecting flight.
Atmosphere: 4
Food: 4
Service: 4
Todd Sutton
The hamburger was burnt and the service was terrible never came and checked on us until she brought the check
Slow service and a rude waitress. She never checked on us during the meal and I had to get her attention for silverware, condiments and napkins. The restaurant was allegedly out of coffee cups, creamer and sugar. Mimosas were also over-priced.
Atmosphere: 2
Food: 2
Service: 1
I got food poisoned because the cheeseburger has raw meat. Gross!
Worst case of food poisoning ive ever had, thank you for the horrible night I'm having. Update- that was all I ate yesterday, still miserable.
Atmosphere: 3
Food: 1
Service: 3
Definitely don’t understand the hype about this place. Our service was mediocre as we asked for coke to drink and were given cherry coke, asked for a replacement of regular coke and was given flat coke. Waited several minutes for our server to come back by and I let her know the regular coke was flat and she said with a snarky attitude that “it was bottled” so I told her okay but it’s flat so I asked for regular Dr Pepper instead since that’s the only alternative. We were given cherry Dr Pepper. We finally got our food and I feel like I could’ve made a better burger myself so needless to say, we will not be stopping by this location again unless they get their act together.
Atmosphere: 2
Food: 1
Service: 1
Our bank statement showed that we were charged twice for a meal in late November. Repeated communication with Smashburger has been to no avail. They only advised to file a dispute with our bank. Very poor customer service. Buyer beware.
Short connection between flights - I asked about approximate wait time before ordering because my flight was going to be boarding my connecting flight in 20 minutes. was told 8-9 min, so I ordered. Waited and waited right near the pick-up counter. Numbers before mine were called, and then started calling numbers after mine. Thought maybe it was taking longer because I ordered chicken. Finally asked after the numbers called were 10 higher than mine and the guy tried saying the someone else must have taken my order. He never called the number; I was standing near the counter and intently listening, My number was NEVER called Blaming another customer for taking the order, was either a lie, or he only called out one number when he placed it on the counter and the customer with that number took both. Either way - he should have acknowledged responsibility for it, and not blamed it on someone else. Told me they get the order out in 2 minutes and then disappeared. . 5 min later, still no food. Asked again and was told ‘2 min’. At this point, I asked if it was REALLY 2 min, and you could tell by the expression on the cooks face that it was not, and my plane was now boarding and I could no longer wait. The very nice cashier tried to offer me a burger (don’t eat beef) or a pastry. Offered a refund and he processed that quickly, but am now without food for my flight. Complete lack of accountability, with the exception of the cashier that jumped to try to provide some sort of assistance.
Atmosphere: 1
Food: 1
Service: 1
Fast and good what more can you ask for in a burger place..
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Hamburger
If you want to be sat at a sticky gross table and never have a server come over, definitely go here.
Atmosphere: 1
Food: 1
Service: 1
Bartender was rushing us the whole time and asked us to get up at one point was there less than an hour
Atmosphere: 3
Food: 3
Service: 1
Hiyabe was so kind, very nice place to grab a breakfast sandwich for early flights
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Been here three times and they messed up the order every time.
Terrible experience at Smashburger in the Denver Airport. The person taking orders was distracted, focusing on everything but the customers. She asked detailed questions about our burger toppings, pretending they’d be made fresh, but it was all for show.
We got plain, lukewarm cheeseburgers pulled from the pass-thru pile (clearly visible) definitely not fresh. She also forgot the sauces she made me choose from, and when I went back to ask for BBQ and ranch, she gave me a crazy look and packed handfuls of mustard into a bag and expected me to take it. After clarifying which sauce I wanted again, I finally received the smallest packet of bbq sauce in the world, and no ranch.
$50 for this?? scam.
No care, no service, no quality. I regret not disputing the charge
Atmosphere: 3
Food: 1
Service: 1
Well this is one time I should have listened to the reviews.
The service is horrible. They were confused and fussing with each other.
The food was horrible! How could they be busy but food is cold. As busy as they were I was expecting piping hot fresh food. NOPE! It was almost inedible, but I spent alot of money on it so I ate it anyway.
Honestly management needs to step in and figure out how to deliver better food and service.
This was my first time eating smash burger and probably will be my last.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Classic Smash Burger
We were quickly seated and it didn’t take long for us to get our food. Enjoyed a quick bite before we caught our connecting flight.
Atmosphere: 4
Food: 4
Service: 4
The hamburger was burnt and the service was terrible never came and checked on us until she brought the check
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Hamburger
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