GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Kate Salzsieder
Visited Madison, WI for a swim meet this weekend and I discovered SG. I cannot even put into words how delicious the menu is. I didn't go just once...I came back...a total of 4 times!! Tried new things each time - the sauces are unbelievable, ingredients so fresh! Every single time the staff was helpful, smiling, and genuinely kind. Such a happy and joyful vibe. A special shout out to Melvin and Chaz, you guys rock!! Thank you!! I will forever be a fan. 💚
Jane Doee
I was late here by the video of the employee, denying a homeless person inside and she just wanted a cup of water. Thank God for the man who came and paid for her meal and still the manager didn’t allow her and disgusting. You guys could never get my money.
Brandon Waterman
a solitary youtube video lead me here, and to say I was heartbroken is beyond description. A homeless woman simply wanted a bit of water and it was caught on camera how she was treated. ice water/hot water, it will not kill your business to be kind. until the employee/manager saw he was being recorded, he treated that woman like absolute trash. do better.
Patricia Sam Van
We had high Hopes for this healthy food choice. could not have been more dissapointed. highly advertised ripple fries, cold and tasteless. 4.55 for about 8 chip/slices. My hot honey chicken bowl was mostly quino, very little slaw and the sweet potatoes cold and tough. the carrot slices were bland and discolored, like they had been sliced days before.the chicken was tough. I was lucky enough to have been given some bread from my friend I was dining with.
my bowl and fries,no drink, but gave tip, came to almost 24 dollars. I left hungry
and should have said something but didn’t. also, while dining, a gal behind the counter kept running a very large grinder, it took her 2 hands to run it, was so big and loud. we had to stop in the middle of our conversation several times because we could not hear each other. overall not a good experience. on the upside, place was clean, help was friendly, water was cold and easily available.
will not be going back or recommending to anyone.
Are Ly
Tried to reach the Torrance location but they have no legit phone#. Son got violently food poisoned after eating there last night. His stomach started hurting at night then threw up several times and got diarrhea thru the night and morning. He ate blackened chicken kale bowl, and didn't finish it as he found hair at the bottom of bowl. I had different kind. He has been in pain moaning all day. Why is it so hard to reach the restaurant? I couldn't leave home all day to take care of my son. Did anyone else get sick? There were only a few people there when we ate there. Someone sweetgreen need to do something. He might have to miss school tmrw because of this. He is still not better.
Kayla Champagne
I don't usually write reviews but the Bedford NH location has terrible customer service. The manager is rude and unprofessional. Not only that but there's some bug on the website that altered our pick up time and then there was absolutely no way to contact the store to correct it so we had to go in person to fix the pick up time for an almost $160 order only for the customer service texting people to GASLIGHT us about the pick up time and tell us it can't be changed! 0/5 Stars don't bother going here.
Olivia Casa
The staff is not trained properly they would not aloud me, my son and our service dog in. I had to remind them about the law and we had to leave because my son felt uncomfortable with the all situation. Terrible service
Service: 1
Matthew Parks
Ordered from this location online and they completely forgot the pesto chicken that was suppose to be in it. Paid $17 for some leaves of spinach and half an avocado. Need someone checking the orders that go out the door.
Food: 1
Service: 1
Raelee Mares
I really enjoy coming to sweetgreen, the staff is friendly and amazing! Specifically Les, she has a great attitude every time I come in and truly takes pride in her role at sweetgreen! The food is always fresh and the atmosphere is always clean and well kept. Highly recommend!
Dear Sweet Green.
My fav thing about running errands is NOT STOPPING at SG any more ….why? You guys are ridiculous now, first, all the prices when up, ok I get it…. Inflation, the portion size got smaller but the prices got higher, then you can only get 2 salad dressings, anything over that you got to pay, now you took away the salad bowl and serving the salads in the plates that you serve the grain plates, prices didn’t go down🤨🤨🤔🤔, Your customers can now count the leaves of the greens that’s in the salads. Very ridiculous, very unfair, very not buying anymore! #disappointed. sweetgreen @sweetgreen
Karolina Szalunas Battaglia
There were bugs embedded in my salad.
Brittany Winkler
I will never in life give my money to a business that if I or anyone else needed a GLASS OF WATER they would deny that!
Truly atrocious even for modern times.
T mace
DONT WASTE YOUR MONEY! Will never eat here again. They have over priced rabbit food and they will even forget to add your steak for 7 dollars.
Atmosphere: 1
Food: 1
Service: 1
David Benjamin Enriquez Garzaro
I visited Sweetgreen today and, unfortunately, had a disappointing experience. Upon entering with my trained and well-behaved service dog, I immediately noticed a not-so-welcoming attitude from one of the employees, who happened to be the manager. Despite being the only customer in the restaurant and maintaining a friendly demeanor, I was met with unnecessary rudeness.
After ordering and spending about $40 on lunch, the manager approached me in a harsh tone, telling me that my dog couldn’t touch the counter. I hadn’t noticed this until she pointed it out, and while I understand the policy, her delivery was unprofessional and unfriendly. It’s all in how you communicate, especially with customers who are being polite.
The negative energy in the restaurant was palpable, and it was clear the staff’s attitude was being affected by the manager’s behavior. I genuinely feel sorry for the team working under such a toxic environment. Overall, this was a terrible customer service experience, and I won’t be returning.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Visited Madison, WI for a swim meet this weekend and I discovered SG. I cannot even put into words how delicious the menu is. I didn't go just once...I came back...a total of 4 times!! Tried new things each time - the sauces are unbelievable, ingredients so fresh! Every single time the staff was helpful, smiling, and genuinely kind. Such a happy and joyful vibe. A special shout out to Melvin and Chaz, you guys rock!! Thank you!! I will forever be a fan. 💚
I was late here by the video of the employee, denying a homeless person inside and she just wanted a cup of water. Thank God for the man who came and paid for her meal and still the manager didn’t allow her and disgusting. You guys could never get my money.
a solitary youtube video lead me here, and to say I was heartbroken is beyond description. A homeless woman simply wanted a bit of water and it was caught on camera how she was treated. ice water/hot water, it will not kill your business to be kind. until the employee/manager saw he was being recorded, he treated that woman like absolute trash. do better.
We had high Hopes for this healthy food choice. could not have been more dissapointed. highly advertised ripple fries, cold and tasteless. 4.55 for about 8 chip/slices. My hot honey chicken bowl was mostly quino, very little slaw and the sweet potatoes cold and tough. the carrot slices were bland and discolored, like they had been sliced days before.the chicken was tough. I was lucky enough to have been given some bread from my friend I was dining with. my bowl and fries,no drink, but gave tip, came to almost 24 dollars. I left hungry and should have said something but didn’t. also, while dining, a gal behind the counter kept running a very large grinder, it took her 2 hands to run it, was so big and loud. we had to stop in the middle of our conversation several times because we could not hear each other. overall not a good experience. on the upside, place was clean, help was friendly, water was cold and easily available. will not be going back or recommending to anyone.
Tried to reach the Torrance location but they have no legit phone#. Son got violently food poisoned after eating there last night. His stomach started hurting at night then threw up several times and got diarrhea thru the night and morning. He ate blackened chicken kale bowl, and didn't finish it as he found hair at the bottom of bowl. I had different kind. He has been in pain moaning all day. Why is it so hard to reach the restaurant? I couldn't leave home all day to take care of my son. Did anyone else get sick? There were only a few people there when we ate there. Someone sweetgreen need to do something. He might have to miss school tmrw because of this. He is still not better.
I don't usually write reviews but the Bedford NH location has terrible customer service. The manager is rude and unprofessional. Not only that but there's some bug on the website that altered our pick up time and then there was absolutely no way to contact the store to correct it so we had to go in person to fix the pick up time for an almost $160 order only for the customer service texting people to GASLIGHT us about the pick up time and tell us it can't be changed! 0/5 Stars don't bother going here.
The staff is not trained properly they would not aloud me, my son and our service dog in. I had to remind them about the law and we had to leave because my son felt uncomfortable with the all situation. Terrible service
Service: 1
Ordered from this location online and they completely forgot the pesto chicken that was suppose to be in it. Paid $17 for some leaves of spinach and half an avocado. Need someone checking the orders that go out the door.
Food: 1
Service: 1
I really enjoy coming to sweetgreen, the staff is friendly and amazing! Specifically Les, she has a great attitude every time I come in and truly takes pride in her role at sweetgreen!
The food is always fresh and the atmosphere is always clean and well kept.
Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Autumn Harvest Bowl, Create Your Own, Miso Glazed Salmon
Restaurantji Recommends
Dear Sweet Green. My fav thing about running errands is NOT STOPPING at SG any more ….why? You guys are ridiculous now, first, all the prices when up, ok I get it…. Inflation, the portion size got smaller but the prices got higher, then you can only get 2 salad dressings, anything over that you got to pay, now you took away the salad bowl and serving the salads in the plates that you serve the grain plates, prices didn’t go down🤨🤨🤔🤔, Your customers can now count the leaves of the greens that’s in the salads. Very ridiculous, very unfair, very not buying anymore! #disappointed. sweetgreen @sweetgreen
There were bugs embedded in my salad.
I will never in life give my money to a business that if I or anyone else needed a GLASS OF WATER they would deny that! Truly atrocious even for modern times.
DONT WASTE YOUR MONEY! Will never eat here again. They have over priced rabbit food and they will even forget to add your steak for 7 dollars.
Atmosphere: 1
Food: 1
Service: 1
I visited Sweetgreen today and, unfortunately, had a disappointing experience. Upon entering with my trained and well-behaved service dog, I immediately noticed a not-so-welcoming attitude from one of the employees, who happened to be the manager. Despite being the only customer in the restaurant and maintaining a friendly demeanor, I was met with unnecessary rudeness.
After ordering and spending about $40 on lunch, the manager approached me in a harsh tone, telling me that my dog couldn’t touch the counter. I hadn’t noticed this until she pointed it out, and while I understand the policy, her delivery was unprofessional and unfriendly. It’s all in how you communicate, especially with customers who are being polite.
The negative energy in the restaurant was palpable, and it was clear the staff’s attitude was being affected by the manager’s behavior. I genuinely feel sorry for the team working under such a toxic environment. Overall, this was a terrible customer service experience, and I won’t be returning.
Atmosphere: 1
Food: 3
Service: 1
Loading...