Online orders constantly shut down. 2 days now in a row with no online orders!
Ainsley Karnes
Said they don’t have kids meals but it’s on the menu so I had to get a 10piece nugget instead
Martin Phillips
Ordered 10 cookies with my delivery order and didn't get them
Frances Lambouths
Horrible customer service will not go back they need an entire staff they are rude for no reason from the manager to the employees if you don’t like your job go get another one no one needs to pay for their food and deal with the nastiness of the workers I will spend my money elsewhere!!!!
Kameo Tho. mas
I didn’t even want give them a star. They are very rude. They overcharged me and I bought a large chili and a small chili and the large chili had just the same amount that the small chili had. This is so unfortunate that this is where our fast food has come. I don’t suggest nobody support this business until they learn better customer service and give us what we paid for!
Mike Hayes
They charge 2.50 more for meals then other Wendy's. I don't go to this store anymoʻre.
TibTibs
The biggest issue with fast food since covid is the failure of many chains to train their employees on basic customer service standards--Wendy's being one of the worst examples.
Today when I ordered the bill showed up at $23 on the outside menu, which was astounding. The employee never read the order back, at the speaker or at the window. At the window it went up to over $26 after tax. I acted shocked at the price, yet the inept, untrained employee made no attempt to read the order back or ask if something was wrong. I let it go, thinking I must have been charged for the large chicken sandwiches and not the cheaper ones, but as it turns out, I was charged not only for the large chili side I asked for-INSTEAD OF FRIES, but she also upsized the original large fry I didn't want, and upsized my tea to a large, which she didnt ask or repeat back. Compound that with the sudden 60.4% price increase on crispy chicken sandwiches and my $17 meal became nearly $27. To exacerbate it further, when I sat there and put my car in park, the employee ignored me, and a manager had to come ask if something was wrong. Way to lose a customer 👌
Furthermore, the new cajun chicken sandwich, while larger than the flimsy child-sized sandwiches over the past few years is still worthless when it is as dry a damp sandpaper. I keep giving Wendy's a chance here and there, and they keep proving they don't like having customers. Good riddance.
Messiah Mendoza
Rude people who take your order at drive thru i felt rushed. Good food
Tennie Bell
I have always preferred Wendy's over the other top two. I love their burgers and fries (thus the 4 stars), but sadly it will no longer be my go to for a spicy chicken sandwich. So sad that they've replaced real chicken breasts with the pre-made chicken patties. The spicy chicken sandwich ranks 2 stars.
Jarvis Fisher
Great staff, service was quick they were super nice. Its by my house so its convenient
Often get a breakfast order here. I usually use the app, and my orders are always correct. Folks at the drive thru are friendly and quick.
William Jones
Customer service!!!!
Dakota
Drive-Thru team, awesome! Adrian did a good job Love the energy
Corey
I like the small
Jason Sparks
Stopped there by 12:30 at night because I’m in a semi I can’t park inside or can’t go through the drive-through manager tells me they can’t help me because it’s their policy when McDonald’s Taco Bell everybody else does it but Wendy’s I won’t be going there they can kiss my ass
Online orders constantly shut down. 2 days now in a row with no online orders!
Said they don’t have kids meals but it’s on the menu so I had to get a 10piece nugget instead
Ordered 10 cookies with my delivery order and didn't get them
Horrible customer service will not go back they need an entire staff they are rude for no reason from the manager to the employees if you don’t like your job go get another one no one needs to pay for their food and deal with the nastiness of the workers I will spend my money elsewhere!!!!
I didn’t even want give them a star. They are very rude. They overcharged me and I bought a large chili and a small chili and the large chili had just the same amount that the small chili had. This is so unfortunate that this is where our fast food has come. I don’t suggest nobody support this business until they learn better customer service and give us what we paid for!
They charge 2.50 more for meals then other Wendy's. I don't go to this store anymoʻre.
The biggest issue with fast food since covid is the failure of many chains to train their employees on basic customer service standards--Wendy's being one of the worst examples.
Today when I ordered the bill showed up at $23 on the outside menu, which was astounding. The employee never read the order back, at the speaker or at the window. At the window it went up to over $26 after tax. I acted shocked at the price, yet the inept, untrained employee made no attempt to read the order back or ask if something was wrong. I let it go, thinking I must have been charged for the large chicken sandwiches and not the cheaper ones, but as it turns out, I was charged not only for the large chili side I asked for-INSTEAD OF FRIES, but she also upsized the original large fry I didn't want, and upsized my tea to a large, which she didnt ask or repeat back. Compound that with the sudden 60.4% price increase on crispy chicken sandwiches and my $17 meal became nearly $27. To exacerbate it further, when I sat there and put my car in park, the employee ignored me, and a manager had to come ask if something was wrong. Way to lose a customer 👌
Furthermore, the new cajun chicken sandwich, while larger than the flimsy child-sized sandwiches over the past few years is still worthless when it is as dry a damp sandpaper. I keep giving Wendy's a chance here and there, and they keep proving they don't like having customers. Good riddance.
Rude people who take your order at drive thru i felt rushed. Good food
I have always preferred Wendy's over the other top two. I love their burgers and fries (thus the 4 stars), but sadly it will no longer be my go to for a spicy chicken sandwich. So sad that they've replaced real chicken breasts with the pre-made chicken patties. The spicy chicken sandwich ranks 2 stars.
Great staff, service was quick they were super nice. Its by my house so its convenient
Restaurantji Recommends
Often get a breakfast order here. I usually use the app, and my orders are always correct. Folks at the drive thru are friendly and quick.
Customer service!!!!
Drive-Thru team, awesome! Adrian did a good job
Love the energy
I like the small
Stopped there by 12:30 at night because I’m in a semi I can’t park inside or can’t go through the drive-through manager tells me they can’t help me because it’s their policy when McDonald’s Taco Bell everybody else does it but Wendy’s I won’t be going there they can kiss my ass
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