I placed an order online for my family for dinner. Once I returned home, I discovered the food was ice cold. I took the food back to the store and I was told that they could remake my food or I would receive a refund within 5 to 7 days. My issue was this was the refund was not processed. I was expected to take the word of the woman in charge. She told me that she could text her area manager a copy of my receipt so they can process the refund as she could not process it in the. She then took a call from her manager, Robert, who told me the same thing that they stand on. I would receive a refund within 5 to 7 days with no proof of this refund with me leaving the store. I was told that I could either except that or they could remake my food. Not to mention there were multiple employees playing in the back cooking area. I didn’t trust this at this point. I feel this is very unjust. Very unacceptable and not good customer service. Wingstop do better!!
Mike Milford
Waited over 2 hours for a delivery. When the first driver showed up the order wasn’t ready when they said. So when the second driver showed up they closed early. Worse service not just this time but every time. What a shame the food is good but the service is beyond terrible. Please don’t waist your time. Now to try to get a refund that I paid for but never got.
Mona Morales
Food is always way over seasoned with salt you can't even eat it. cold fries never fresh. bad customer service, workers are rude, always on their phone or too busy messing around. Every time I order online my order is always messed up and they never like to fix it they always say there's no supervisor or manager available. I've been to several different Wingstop and it's all the same. what are they thinking when they hire these kids. Shame on you Wingstop
Cynthia Camacho Soto
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Karla Hayre Bustamante
Today I went to the restaurant at the Tooele location. I ordered an order of just a combo to eat in and they never delivered it to me. I waited 58 minutes and until I had to ask them to refund my money. After waiting so long, the manager took a long time to even make the refund. The fries were burnt. They gave preference to online orders. When I arrived there were no people, but waiting 58 minutes for them to give you the food plus 15 minutes to get your money back. I do not recommend it. The place is very poorly managed and has more than 20 employees and the manager standing there looking at everyone without taking action. Ufff, terrible. I saw orders with burnt fries. People complained about the cold food. Waiting so long and the food being cold is no way.
Shrinivas Poojari
GREAT CUSTOMER SERVICE +1 8O5 41O 56OO NO NONSENSE and GREAT ASSISTANCE!!!
Sherry Sherry
Went to WS for the 1st time today. On Hwy 96 in Bonaire Ga. Soon as I walked in the lady n the back was rude saying your time said blah blah. I was just telling them my name. Then waited past time for the food. To start ..the drink station all sodas were flat. Next get home wings are cold barely any Sauce on them, way undercooked and no flavor. I mean not a drop of flavor on any wing. This might be the worst food I have eaten in a very long time! I can say I will Nvr be back very disappointing especially after dropping $35.00.
Jessica L Aspiras
Spoke to them via the phone THREE TIMES about an order they refused to update, so then I added a second order (overall $60+) - when I arrived, they had handed the order to a delivery driver and had no resolution.
Omega MH
Worst customer service & order was super late from the anticipated time. No apology or anything after submitting feedback on their website. Will not frequent any WingStop again at any location.
Nikki Spotanski
Went to Wingstop for the first time yesterday, excited to try somewhere new that we had heard good things about. When our order came our, both me and my daughter noticed a weird smell. I'm not sure if it was the sauce or something in the sauce, but I could only eat a few bites, as the smell was very off-putting.
Had bad experiences in the past with the restaurant in Arnold, Mo. Figured I’d give it another try. Gave me the worst case of food poisoning I’ve ever had
Michelle Oiler
View video in the comments
Yasmin Mijares Salinas
Súper mal servicio en Apple Valley, se tardan de 45 min o más en darte tu comida las papas súper , aplastadas y viejas .
Craig Taylor
Well second time going to Wing Stop in GB. I was not impressed the first time but tried to give them a try again. We were missing part of our order and then look at this raw sandwich. We are done and will never go back. Please check your food before you take a bite unlike I did. Picture in comments
Tim Gaughf
a friend of mines card was ran for extra things like Lyft, Shein and Uber Eats after they provided their card information over the phone to pay for an order. this Happened at the Abercorn location in Savannah GA.
I placed an order online for my family for dinner. Once I returned home, I discovered the food was ice cold. I took the food back to the store and I was told that they could remake my food or I would receive a refund within 5 to 7 days. My issue was this was the refund was not processed. I was expected to take the word of the woman in charge. She told me that she could text her area manager a copy of my receipt so they can process the refund as she could not process it in the. She then took a call from her manager, Robert, who told me the same thing that they stand on. I would receive a refund within 5 to 7 days with no proof of this refund with me leaving the store. I was told that I could either except that or they could remake my food. Not to mention there were multiple employees playing in the back cooking area. I didn’t trust this at this point. I feel this is very unjust. Very unacceptable and not good customer service. Wingstop do better!!
Waited over 2 hours for a delivery. When the first driver showed up the order wasn’t ready when they said. So when the second driver showed up they closed early. Worse service not just this time but every time. What a shame the food is good but the service is beyond terrible. Please don’t waist your time. Now to try to get a refund that I paid for but never got.
Food is always way over seasoned with salt you can't even eat it. cold fries never fresh. bad customer service, workers are rude, always on their phone or too busy messing around. Every time I order online my order is always messed up and they never like to fix it they always say there's no supervisor or manager available. I've been to several different Wingstop and it's all the same. what are they thinking when they hire these kids. Shame on you Wingstop
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Today I went to the restaurant at the Tooele location. I ordered an order of just a combo to eat in and they never delivered it to me. I waited 58 minutes and until I had to ask them to refund my money. After waiting so long, the manager took a long time to even make the refund. The fries were burnt. They gave preference to online orders. When I arrived there were no people, but waiting 58 minutes for them to give you the food plus 15 minutes to get your money back. I do not recommend it. The place is very poorly managed and has more than 20 employees and the manager standing there looking at everyone without taking action. Ufff, terrible. I saw orders with burnt fries. People complained about the cold food. Waiting so long and the food being cold is no way.
GREAT CUSTOMER SERVICE +1 8O5 41O 56OO NO NONSENSE and GREAT ASSISTANCE!!!
Went to WS for the 1st time today. On Hwy 96 in Bonaire Ga. Soon as I walked in the lady n the back was rude saying your time said blah blah. I was just telling them my name. Then waited past time for the food. To start ..the drink station all sodas were flat. Next get home wings are cold barely any Sauce on them, way undercooked and no flavor. I mean not a drop of flavor on any wing. This might be the worst food I have eaten in a very long time! I can say I will Nvr be back very disappointing especially after dropping $35.00.
Spoke to them via the phone THREE TIMES about an order they refused to update, so then I added a second order (overall $60+) - when I arrived, they had handed the order to a delivery driver and had no resolution.
Worst customer service & order was super late from the anticipated time. No apology or anything after submitting feedback on their website. Will not frequent any WingStop again at any location.
Went to Wingstop for the first time yesterday, excited to try somewhere new that we had heard good things about. When our order came our, both me and my daughter noticed a weird smell. I'm not sure if it was the sauce or something in the sauce, but I could only eat a few bites, as the smell was very off-putting.
Restaurantji Recommends
Had bad experiences in the past with the restaurant in Arnold, Mo. Figured I’d give it another try. Gave me the worst case of food poisoning I’ve ever had
View video in the comments
Súper mal servicio en Apple Valley, se tardan de 45 min o más en darte tu comida las papas súper , aplastadas y viejas .
Well second time going to Wing Stop in GB. I was not impressed the first time but tried to give them a try again. We were missing part of our order and then look at this raw sandwich. We are done and will never go back. Please check your food before you take a bite unlike I did. Picture in comments
a friend of mines card was ran for extra things like Lyft, Shein and Uber Eats after they provided their card information over the phone to pay for an order. this Happened at the Abercorn location in Savannah GA.
Loading...