Staff is grumpy, maybe they need treated better! Asked for extra mayo in my online order but did not get it. BK used to be “get it your way” but now it’s sloppy service that gives it to you “their way”
Atmosphere: 1
Food: 2
Service: 1
STARR aka Mario
Creepy attitude and overcharged and the manager corrected it. Worst experience ever! Now the Mgr is discriminating against a service dog, saying it must be vested! That's a DOJ complaint! She needs to go! 20 minutes of waiting while my order sat there because of a passive aggressive manager who is jealous and hateful towards customers who aren't heavy like her.
Atmosphere: 1
Food: 1
Service: 1
David Abbott
If you think the town is burning, it's not. It's broiling.
R C
Food just ok ate breakfast and opened my croissant to see if they added cheese and there was a large gnat cooked in my egg.
Atmosphere: 1
Food: 1
Service: 1
leonvalleyas
Horrible service. Walked in and didn't see anybody for over ten minutes. When I did I was ignored. Rude and unprofessional
Service: 1
aom sawaporn
I’m waiting for food too long because they didn’t call my order number.
Atmosphere: 5
Food: 5
Service: 1
KAM Hyde
Sorry , the Durango BK needs lessons in how to properly grill an Impossible burger. I used the app and ordered the daily offer : impossible burger small meal. I got to The drive thru a few minutes early and when I gave the cashier my name and order # , she denied finding it. Why have an app , if employees don’t understand how it works. I finally got her to check and find the order. Ok - got the food and left. When I bit into the burger , it was gooey - way undercooked. If BK is gonna market meat replacements, please train your staff in both app orders and the proper length of time to fully grill an impossible burger. It was gross and as I Was traveling I did not have time/energy to go back and complain.
Atmosphere: 3
Food: 3
Service: 2
Dwayne Rhodes
Family oriented
Atmosphere: 5
Food: 5
Service: 5
Jackie Robertson
I have never been treated so badly at a Burger King or any other fast food restaurant for that matter! The employee in the drive-through was not only unfriendly while she was taking my order over the speaker, but when I pulled up to the window, she was still unfriendly. Then, because I was confused as to where I was supposed to wait for my food and backed up to ask her, with NO other vehicles nearby, she literally yelled at me. You read that right, she yelled at me! I don’t know if she gave me the correct name, but when I asked for her name, she said her name is D. Even worse, they got our order wrong. Hopefully you don’t go to this restaurant!
Atmosphere: 1
Food: 1
Service: 1
Luz Perez
We went to eat around 3 or 4 so it was pretty much empty because all the lunch customers were done & right before the dinner crowd. The employee who attended us was sweet.
Picked up my food and came home after driving for 25 minutes to find out I’ve got the wrong order - a burger doused in Jalapeño’s. I call and let them know and my only option to get a refund is to drive back 25 minutes to get my money back with the uneaten food. If Burger King screws up - you pay for it; not them. No reproductions for their service on their end - just yours. Make sure you check pull out your food from the wrapper and check they actually did their job - or else you’re going to pay. Great service - thanks Durango Burger King for your great service.
Atmosphere: 3
Food: 4
Service: 1
Melissa Phillips
Clean and yummy and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Amanda Bolton
Food is fine, but service is consistently bad.
Atmosphere: 1
Food: 3
Service: 1
Cellar Door
Slowest bk I've ever been to in my life.
Atmosphere: 1
Food: 1
Service: 1
Jerry \u0026 Sherri Niewold
I came in around 10 PM and placed an order for a double whopper with cheese, large fries and a large Dr Pepper. When I got home, I had a bacon cheeseburger and when I called the restaurant to let them know, the Manager argued with me saying that she put a double Whopper. I even took a picture to prove it And at five minutes to close she told me I could drive 30 miles back to replace it. I said all I want is a credit. Shouldn’t be this hard.
Staff is grumpy, maybe they need treated better! Asked for extra mayo in my online order but did not get it. BK used to be “get it your way” but now it’s sloppy service that gives it to you “their way”
Atmosphere: 1
Food: 2
Service: 1
Creepy attitude and overcharged and the manager corrected it. Worst experience ever! Now the Mgr is discriminating against a service dog, saying it must be vested! That's a DOJ complaint! She needs to go! 20 minutes of waiting while my order sat there because of a passive aggressive manager who is jealous and hateful towards customers who aren't heavy like her.
Atmosphere: 1
Food: 1
Service: 1
If you think the town is burning, it's not. It's broiling.
Food just ok ate breakfast and opened my croissant to see if they added cheese and there was a large gnat cooked in my egg.
Atmosphere: 1
Food: 1
Service: 1
Horrible service. Walked in and didn't see anybody for over ten minutes. When I did I was ignored. Rude and unprofessional
Service: 1
I’m waiting for food too long because they didn’t call my order number.
Atmosphere: 5
Food: 5
Service: 1
Sorry , the Durango BK needs lessons in how to properly grill an Impossible burger. I used the app and ordered the daily offer : impossible burger small meal. I got to
The drive thru a few minutes early and when I gave the cashier my name and order # , she denied finding it. Why have an app , if employees don’t understand how it works. I finally got her to check and find the order. Ok - got the food and left. When I bit into the burger , it was gooey - way undercooked. If BK is gonna market meat replacements, please train your staff in both app orders and the proper length of time to fully grill an impossible burger. It was gross and as I
Was traveling I did not have time/energy to go back and complain.
Atmosphere: 3
Food: 3
Service: 2
Family oriented
Atmosphere: 5
Food: 5
Service: 5
I have never been treated so badly at a Burger King or any other fast food restaurant for that matter! The employee in the drive-through was not only unfriendly while she was taking my order over the speaker, but when I pulled up to the window, she was still unfriendly. Then, because I was confused as to where I was supposed to wait for my food and backed up to ask her, with NO other vehicles nearby, she literally yelled at me. You read that right, she yelled at me! I don’t know if she gave me the correct name, but when I asked for her name, she said her name is D. Even worse, they got our order wrong. Hopefully you don’t go to this restaurant!
Atmosphere: 1
Food: 1
Service: 1
We went to eat around 3 or 4 so it was pretty much empty because all the lunch customers were done & right before the dinner crowd. The employee who attended us was sweet.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Picked up my food and came home after driving for 25 minutes to find out I’ve got the wrong order - a burger doused in Jalapeño’s. I call and let them know and my only option to get a refund is to drive back 25 minutes to get my money back with the uneaten food. If Burger King screws up - you pay for it; not them. No reproductions for their service on their end - just yours. Make sure you check pull out your food from the wrapper and check they actually did their job - or else you’re going to pay. Great service - thanks Durango Burger King for your great service.
Atmosphere: 3
Food: 4
Service: 1
Clean and yummy and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Food is fine, but service is consistently bad.
Atmosphere: 1
Food: 3
Service: 1
Slowest bk I've ever been to in my life.
Atmosphere: 1
Food: 1
Service: 1
I came in around 10 PM and placed an order for a double whopper with cheese, large fries and a large Dr Pepper. When I got home, I had a bacon cheeseburger and when I called the restaurant to let them know, the Manager argued with me saying that she put a double Whopper. I even took a picture to prove it And at five minutes to close she told me I could drive 30 miles back to replace it. I said all I want is a credit. Shouldn’t be this hard.
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