I walked in and there was not any staff in sight. After a minute a young man walked up from the back, but he did not greet me.it was extremely awkward, so I decided to say hi, but he did not respond. Another employee approached from the back, she was slightly more friendly. The unfriendly male worker made my ice cream, which he put absolutely zero effort into. It was still good, but none of my toppings were mixed into the ice cream at all. Worst experience I’ve had at a cold stone. Sounds like it seems to be an ongoing issue based on other reviews
Atmosphere: 3
Food: 3
Service: 1
thijs jaarsma
Visited today 10/4. Smoothies were good but unfortunately staff were rude and not helpful
Atmosphere: 1
Food: 4
Service: 1
Dan Lucchesi
Hopefully management sees this and steps in to improve things. We went to Coldstone on Labor Day to celebrate our son doing a great job pedaling his bike. Unfortunately, the service was pretty disappointing. All three girls working helped us and none were even remotely friendly. The first just stared blankly at us, with this apathetic attitude, waiting for us to order. No greeting, no smile. The second just went to work on one of our ice creams. The third then came along and sharply and a bit loudly asked something like, “what would you like?” That conveyed that she was trying hustle us along. We were not taking an unreasonable amount of time, especially with a 5 year old in tow; and there were no other customers behind us. Then the apathetic one again just stared at us from behind the register, literally no words, and definitely no smile. Because they rang the order up wrong, it wasn’t obvious to me that they were ready to close us out. She explained but also corrected the kids cup after I inquired about it.
I left the minimum tip because while I do appreciate that this is a near minimum wage job, their opportunity is to earn a tip, not to be entitled to one. The mood in the room got worse when they realized, but these three young ladies hopefully learn that they can earn more tips with a friendlier attitude.
Atmosphere: 3
Food: 5
Service: 2
Jackie Bergquist
Let my daughter use the bathroom after asking 5 stores and being refused. Super thankful for the friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Gentry
This Cold Stone creamery is just as lovely as every other one I've been to. Lots of delicious ice creams and sorbets, various add-in toppings, and of course their special Signature Creations.The blueberry batter is my absolute favorite and I paired it with some lemon sorbet. These two flavors complimented each other wonderfully!The staff was kind and friendly and very patient with our grandkids, who were very excited to be there!One thing I thought was quite unusual was the seating arrangements. There are not many places to sit, as this is located in an area of downtown Durango that has several little shops, with a shared parking lot. Apparently there is a food and beverage license law that doesn't allow you to consume your confectionery treats in the other areas in that location. To clarify, if you go to the brewery you are not allowed to sit anywhere but in the brewery sitting area. If you get ice cream, you are only allowed to sit in the ice cream area.It did not make a lot of sense to me but if that's the law then we need to follow it.Overall, this was a highly pleasurable experience and we will most likely return on our next visit to Durango.
Kid-friendliness: It was kid friendly in that all ice cream shops are made for kids, whether they're a 1-year-old kid or a 91-year-old kid!
Atmosphere: 3
Food: 5
Service: 5
Damon Huber
go to Cream Bean Berry instead.
Atmosphere: 3
Food: 1
Service: 2
Crystal Nixon
I'm very impressed with the owner of this locally-owned ice cream store. I had a not-great experience that I reported on the website. I was contacted in a timely manner by the business owner, and I feel confident that our future visits will be as great as they usually are. A lot of businesses in Durango only care about tourist business, but this is one that wants to keep locals coming back.
Atmosphere: 5
Food: 5
Service: 5
Elise Bailey
Awful customer service would not recommend. Support one of the local shops in the area if you want ice cream.
Cathy Skoglund
We walked in 2 minutes before closing time and they wouldn't serve us even though there were 5 or 6 people in front of us. You could tell they were not the owners. Haven't been to a Cold Stone in years, probably will never try one again. Rude.
Kurt Masterson
Ice cream and atmosphere was great and my server Jonas was pretty cool.
I went Saturday afternoon and the worker was extremely welcoming and nice, I’m not from here so was struggling on what flavor I should pick and she was soooo beyond helpful, her name tag said hazie and gave amazing customer service
Christopher Cotter
Severely lacking in cream. I took my wonderful wife here for dessert after a eye opening experience at cuckoos. Oh fudge! When youre looking to take the dirt road home, you can get a heck of a mudpie surprise. Our strawberry blonde wife is a fan favorite. Highly recommend!
Michael Tarrant
Whole team of kids who were EXTREMELY rude, closed before 9, didn’t lock the door and instead said “we just closed” and when I said “google says 9:30”, I got a super snarky “well it’s wrong”. When I walked out, it said open until 9, and was 8:55. One of the girls sprinted to her car and squeeled out of the lot before we even walked off the stoop. 9 means shop closes at 9, it doesn’t mean you leave at 9, grow up.
Janice Canuto
Wanted to get my kids ice cream after dinner, we walked in and they were making their selections a girl came out and rudely told us they were closed. I asked her why the door was still open? She simply said she “forgot to close it” then my kids were disappointed and we left, then this is the worse part! As we went around the block to go find another option 2 white people were seen leaving the store with their selections… ouch Durango! this place was racist as it’s finest just because my kids and I are brown she did NOT want to serve us… do better and hire better Cold Stone!
Janice Riley
Wanted to get my kids ice cream after dinner, we walked in and they were making their selections a girl came out and rudely told us they were closed. I asked her why the door was still open? She simply said she “forgot to close it” then my kids were disappointed and we left, then this is the worse part! As we went around the block to go find another option 2 white people were seen leaving the store with their selections… ouch Durango! this place was racist as it’s finest just because my kids and I are brown she did NOT want to serve us… do better and hire better Cold Stone!
I walked in and there was not any staff in sight. After a minute a young man walked up from the back, but he did not greet me.it was extremely awkward, so I decided to say hi, but he did not respond. Another employee approached from the back, she was slightly more friendly. The unfriendly male worker made my ice cream, which he put absolutely zero effort into. It was still good, but none of my toppings were mixed into the ice cream at all. Worst experience I’ve had at a cold stone. Sounds like it seems to be an ongoing issue based on other reviews
Atmosphere: 3
Food: 3
Service: 1
Visited today 10/4. Smoothies were good but unfortunately staff were rude and not helpful
Atmosphere: 1
Food: 4
Service: 1
Hopefully management sees this and steps in to improve things. We went to Coldstone on Labor Day to celebrate our son doing a great job pedaling his bike. Unfortunately, the service was pretty disappointing. All three girls working helped us and none were even remotely friendly. The first just stared blankly at us, with this apathetic attitude, waiting for us to order. No greeting, no smile. The second just went to work on one of our ice creams. The third then came along and sharply and a bit loudly asked something like, “what would you like?” That conveyed that she was trying hustle us along. We were not taking an unreasonable amount of time, especially with a 5 year old in tow; and there were no other customers behind us. Then the apathetic one again just stared at us from behind the register, literally no words, and definitely no smile. Because they rang the order up wrong, it wasn’t obvious to me that they were ready to close us out. She explained but also corrected the kids cup after I inquired about it.
I left the minimum tip because while I do appreciate that this is a near minimum wage job, their opportunity is to earn a tip, not to be entitled to one. The mood in the room got worse when they realized, but these three young ladies hopefully learn that they can earn more tips with a friendlier attitude.
Atmosphere: 3
Food: 5
Service: 2
Let my daughter use the bathroom after asking 5 stores and being refused. Super thankful for the friendly staff.
Atmosphere: 5
Food: 5
Service: 5
This Cold Stone creamery is just as lovely as every other one I've been to. Lots of delicious ice creams and sorbets, various add-in toppings, and of course their special Signature Creations.The blueberry batter is my absolute favorite and I paired it with some lemon sorbet. These two flavors complimented each other wonderfully!The staff was kind and friendly and very patient with our grandkids, who were very excited to be there!One thing I thought was quite unusual was the seating arrangements. There are not many places to sit, as this is located in an area of downtown Durango that has several little shops, with a shared parking lot. Apparently there is a food and beverage license law that doesn't allow you to consume your confectionery treats in the other areas in that location. To clarify, if you go to the brewery you are not allowed to sit anywhere but in the brewery sitting area. If you get ice cream, you are only allowed to sit in the ice cream area.It did not make a lot of sense to me but if that's the law then we need to follow it.Overall, this was a highly pleasurable experience and we will most likely return on our next visit to Durango.
Kid-friendliness: It was kid friendly in that all ice cream shops are made for kids, whether they're a 1-year-old kid or a 91-year-old kid!
Atmosphere: 3
Food: 5
Service: 5
go to Cream Bean Berry instead.
Atmosphere: 3
Food: 1
Service: 2
I'm very impressed with the owner of this locally-owned ice cream store. I had a not-great experience that I reported on the website. I was contacted in a timely manner by the business owner, and I feel confident that our future visits will be as great as they usually are. A lot of businesses in Durango only care about tourist business, but this is one that wants to keep locals coming back.
Atmosphere: 5
Food: 5
Service: 5
Awful customer service would not recommend. Support one of the local shops in the area if you want ice cream.
We walked in 2 minutes before closing time and they wouldn't serve us even though there were 5 or 6 people in front of us. You could tell they were not the owners. Haven't been to a Cold Stone in years, probably will never try one again. Rude.
Ice cream and atmosphere was great and my server Jonas was pretty cool.
Restaurantji Recommends
I went Saturday afternoon and the worker was extremely welcoming and nice, I’m not from here so was struggling on what flavor I should pick and she was soooo beyond helpful, her name tag said hazie and gave amazing customer service
Severely lacking in cream. I took my wonderful wife here for dessert after a eye opening experience at cuckoos. Oh fudge! When youre looking to take the dirt road home, you can get a heck of a mudpie surprise. Our strawberry blonde wife is a fan favorite. Highly recommend!
Whole team of kids who were EXTREMELY rude, closed before 9, didn’t lock the door and instead said “we just closed” and when I said “google says 9:30”, I got a super snarky “well it’s wrong”. When I walked out, it said open until 9, and was 8:55. One of the girls sprinted to her car and squeeled out of the lot before we even walked off the stoop. 9 means shop closes at 9, it doesn’t mean you leave at 9, grow up.
Wanted to get my kids ice cream after dinner, we walked in and they were making their selections a girl came out and rudely told us they were closed. I asked her why the door was still open? She simply said she “forgot to close it” then my kids were disappointed and we left, then this is the worse part! As we went around the block to go find another option 2 white people were seen leaving the store with their selections… ouch Durango! this place was racist as it’s finest just because my kids and I are brown she did NOT want to serve us… do better and hire better Cold Stone!
Wanted to get my kids ice cream after dinner, we walked in and they were making their selections a girl came out and rudely told us they were closed. I asked her why the door was still open? She simply said she “forgot to close it” then my kids were disappointed and we left, then this is the worse part! As we went around the block to go find another option 2 white people were seen leaving the store with their selections… ouch Durango! this place was racist as it’s finest just because my kids and I are brown she did NOT want to serve us… do better and hire better Cold Stone!
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