Out of every donut requested. Finally settled for glazed and it was stale and more like a cake donut. Coffee was fine but very disappointing experience.
Atmosphere: 2
Food: 1
Service: 2
Robert Skelton
Consistently bad. Not sure if they are told not to use a normal amount of glaze but the donuts are always a joke. Usually taste like they were made a day or two ago.
Atmosphere: 3
Food: 1
Service: 1
Jessika Walker
After a very horrible experience on Oct 15th 2025, I got a call back from an area manager Violet Warddell. She was so amazing, and went above and beyond to make the situation right. I have come to learn Dunkin in Durango is recently under new ownership and it really appears the are doing there due diligence to turn this location around and give us the Dunkin we deserve.
Atmosphere: 5
Food: 5
Service: 5
Private Citizen
Poor business practice: dunkin donuts does not post the price of donuts anywhere on the menu or in the restaurant. They have a full electronic menu of non donut items.
Atmosphere: 2
Food: 2
Service: 2
sunniapril whyte
Poor customer service
Atmosphere: 1
Food: 2
Service: 1
Renae
Waited 10 minutes and no one ever came to the counter to serve us.
Service is consistently not good.
Out of every donut requested. Finally settled for glazed and it was stale and more like a cake donut. Coffee was fine but very disappointing experience.
Atmosphere: 2
Food: 1
Service: 2
Consistently bad. Not sure if they are told not to use a normal amount of glaze but the donuts are always a joke. Usually taste like they were made a day or two ago.
Atmosphere: 3
Food: 1
Service: 1
After a very horrible experience on Oct 15th 2025, I got a call back from an area manager Violet Warddell. She was so amazing, and went above and beyond to make the situation right. I have come to learn Dunkin in Durango is recently under new ownership and it really appears the are doing there due diligence to turn this location around and give us the Dunkin we deserve.
Atmosphere: 5
Food: 5
Service: 5
Poor business practice: dunkin donuts does not post the price of donuts anywhere on the menu or in the restaurant. They have a full electronic menu of non donut items.
Atmosphere: 2
Food: 2
Service: 2
Poor customer service
Atmosphere: 1
Food: 2
Service: 1
Waited 10 minutes and no one ever came to the counter to serve us.
Service: 1
Drive thru is Ez
Atmosphere: 5
Food: 5
Service: 5
Great donuts!!
Atmosphere: 5
Food: 5
Service: 5
Delicious donuts! Tasty afternoon snack
Restaurantji Recommends
I got a free donut for this
Atmosphere: 5
Food: 5
Service: 5
I missed Dunkin
Atmosphere: 5
Food: 5
Service: 5
Great service!!
Atmosphere: 5
Food: 5
Service: 5
They were very busy and definitely needed more help! The girl working was nice about the wait and doing her best though.
Atmosphere: 3
Food: 3
Service: 3
The employees were so nice even though they were going through it with their card machine! I hope the day got better for them!
Atmosphere: 5
Food: 5
Service: 5
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