Great customer service!! The new sandwiches with dressing are amazing!
Atmosphere: 5
Food: 5
Service: 5
Kelly Kealy
I ordered a sandwich from the online app here last Saturday, as I have done many times before. I walked into the store 10 minutes after the app said my sandwich would be ready. I walked directly to the vertical tray they have for pickup orders. There were no orders on the tray as it was empty. This was not the first time this had happened to me at this location. Often, the order would be ready but still on the counter behind the glass. I did not notice any order back there either. There were 5 customers in front of me at that point. I only noticed 1 female employee behind the counter. On their screen in store providing information about online orders I noticed my order went from pending to ready. Still no sign of another employee in sight. I ordered online for convenience as I was headed to work. I was never acknowledged. I waited 10 minutes but I had to leave...without my order. I tried calling the store over the next hours and day. Nobody ever answered...there was no opportunity to leave a voicemail. 2 days later I noticed that my card had been charged $10.34 for my order even though I was unable to pick it up. My summary is purely this...I had put up with mediocre service in the past at this location. No more. You have lost my families business. I even left the employee a tip ahead of time. Whoever the franchisee is of this location...I do not know how you are able to maintain your business. If you do not have enough employees then roll up your sleeves and try to save your business. Because I assure you, it is failing and I will do my part to ensure that it does. Eaton is a community full of hard working families. I work hard for my money. In essence you took my hard earned money without providing your services. In my mind that is theft...
I hope this review deters others from your business.
Atmosphere: 1
Food: 1
Service: 1
Henry Trujillo
Girl that made the sandwich was nice, been hitting the bathroom all day. Food poisoning. Never going back. Subway is gross, don’t consider this place. Unsanitary obviously
Atmosphere: 5
Food: 1
Service: 5
quinn Bonnicksen
Went in for a 15 dollar steak sandwich ordered at the kiosk and got toasted bread cold meat and cheese and no where near enough spread. I want my money back but I only had enough time off work to grab my messed up lunch. Thanks
Atmosphere: 1
Food: 1
Service: 1
Leslie Perez
This location really needs to update the take-out/delivery acceptance time. Waste of time showing up for my order and the store was closed. I would AVOID ordering for delivery at this location until they fix the issue.
Service: 1
Cody Pulst
The staff i very very rude and acts like they are better than you. Onto of that they single people out if cards get decided, even if you lock you card for security reasons which that was the case for me. These people need to be let go. 3 times with in 6 months. This staff are the rudest I have ever delt with in a food restaurant.
Twoey
Their employee named David is always a jerk to his coworkers and to customers. Today was the 5th-6th time he has been obnoxious, interrupting and mocking his coworkers. Today he was super rude to us and when I called him out he started lying about his name (no name tag) and the managers name. He even tried to tell me his name was Charlie, which was the other employee who was super helpful and nice. Clearly a cocky kid who gets away with poor behavior and thinks he’s something. Plus they are repeatedly out of food, today they were almost completely out of bread, just 5 sandwiches worth left. Management really needs to get it together at this store and keep your employees in check.
Atmosphere: 3
Food: 3
Service: 1
Theo Zimmer
All the employees were on break and refused to get up and help us.
Atmosphere: 1
Food: 1
Service: 1
Barry Wilson
This is a clean subway with good service. I like the kiosk to order as you sit down and wait for your name to be called instead of standing in line.
Atmosphere: 5
Food: 5
Service: 5
Chewy Kelley
DO NOT USE KIOSKS! I was the only person in the store and ordered 3 footlong sandwiches. it took 1 worker almost 30 minutes to make all 3...just for my coworkers and I to open up the sandwiches and see how every single one was made incorrectly. (Wrong sauce, toppings, meat, labeled incorrectly..they even toasted one sandwich they shouldn't have and didn't toast the one they should've!)
Was very nice experience! Impressed with the young men both working together and the entire place was exceptionally clean They did a great job making just what I ordered!
Atmosphere: 5
Food: 5
Service: 5
Chad Tuttle
The post review is contradicting. If u click on the last star it lights up all stars. However this is the worst subway I have ever ordered from. The store is un stocked. The pop machine looks like a homeless camp and the product sucks. My dogs didn't even eat it. I ended up paying for my order and went to McDonald's. Maybe
someone needs to over see how the store is being run and make it right. I'm going drop half my chicken sub off in the morning and I'd like management to inspect and verify that the chicken is rawe.
Marissa white
Ordered online. Said to pick up at 6:05. Went in a 6:15. Subs weren't made. Didn't have the bread and were completely out of cheese. Took 15 minutes to make the food and didn't even know how to refund my money. I'd like a refund.
Ben Koehn
Great place! Awesome people and they know how to make sandwiches!!
Julie Bower
I ordered a Turkey Titan with only spinach, green peppers, pickles, cucumber, onions, American cheese, bacon, salt, pepper, V/O, oregano, and toasted bread. I ordered at the kiosk, and it was busy. The kids did a great job keeping up and treating everyone politely and with a smile. When I got home to eat it I was disappointed to find that my sandwich did not have the extra turkey. Instead, it had turkey and ham. It had all of the veggies that I requested, but it also had lettuce, tomato, and mayo on it.I cannot eat mayo, so I had to give my sandwich to someone else and go without. Just a reminder to not be in a hurry and always check your sandwich before you leave.
Great customer service!! The new sandwiches with dressing are amazing!
Atmosphere: 5
Food: 5
Service: 5
I ordered a sandwich from the online app here last Saturday, as I have done many times before. I walked into the store 10 minutes after the app said my sandwich would be ready. I walked directly to the vertical tray they have for pickup orders. There were no orders on the tray as it was empty. This was not the first time this had happened to me at this location. Often, the order would be ready but still on the counter behind the glass. I did not notice any order back there either. There were 5 customers in front of me at that point. I only noticed 1 female employee behind the counter. On their screen in store providing information about online orders I noticed my order went from pending to ready. Still no sign of another employee in sight. I ordered online for convenience as I was headed to work. I was never acknowledged. I waited 10 minutes but I had to leave...without my order. I tried calling the store over the next hours and day. Nobody ever answered...there was no opportunity to leave a voicemail. 2 days later I noticed that my card had been charged $10.34 for my order even though I was unable to pick it up.
My summary is purely this...I had put up with mediocre service in the past at this location. No more. You have lost my families business. I even left the employee a tip ahead of time.
Whoever the franchisee is of this location...I do not know how you are able to maintain your business. If you do not have enough employees then roll up your sleeves and try to save your business. Because I assure you, it is failing and I will do my part to ensure that it does. Eaton is a community full of hard working families. I work hard for my money. In essence you took my hard earned money without providing your services. In my mind that is theft...
I hope this review deters others from your business.
Atmosphere: 1
Food: 1
Service: 1
Girl that made the sandwich was nice, been hitting the bathroom all day. Food poisoning. Never going back. Subway is gross, don’t consider this place. Unsanitary obviously
Atmosphere: 5
Food: 1
Service: 5
Went in for a 15 dollar steak sandwich ordered at the kiosk and got toasted bread cold meat and cheese and no where near enough spread. I want my money back but I only had enough time off work to grab my messed up lunch. Thanks
Atmosphere: 1
Food: 1
Service: 1
This location really needs to update the take-out/delivery acceptance time. Waste of time showing up for my order and the store was closed. I would AVOID ordering for delivery at this location until they fix the issue.
Service: 1
The staff i very very rude and acts like they are better than you. Onto of that they single people out if cards get decided, even if you lock you card for security reasons which that was the case for me. These people need to be let go. 3 times with in 6 months. This staff are the rudest I have ever delt with in a food restaurant.
Their employee named David is always a jerk to his coworkers and to customers. Today was the 5th-6th time he has been obnoxious, interrupting and mocking his coworkers. Today he was super rude to us and when I called him out he started lying about his name (no name tag) and the managers name. He even tried to tell me his name was Charlie, which was the other employee who was super helpful and nice. Clearly a cocky kid who gets away with poor behavior and thinks he’s something.
Plus they are repeatedly out of food, today they were almost completely out of bread, just 5 sandwiches worth left. Management really needs to get it together at this store and keep your employees in check.
Atmosphere: 3
Food: 3
Service: 1
All the employees were on break and refused to get up and help us.
Atmosphere: 1
Food: 1
Service: 1
This is a clean subway with good service. I like the kiosk to order as you sit down and wait for your name to be called instead of standing in line.
Atmosphere: 5
Food: 5
Service: 5
DO NOT USE KIOSKS! I was the only person in the store and ordered 3 footlong sandwiches. it took 1 worker almost 30 minutes to make all 3...just for my coworkers and I to open up the sandwiches and see how every single one was made incorrectly. (Wrong sauce, toppings, meat, labeled incorrectly..they even toasted one sandwich they shouldn't have and didn't toast the one they should've!)
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was very nice experience! Impressed with the young men both working together and the entire place was exceptionally clean
They did a great job making just what I ordered!
Atmosphere: 5
Food: 5
Service: 5
The post review is contradicting. If u click on the last star it lights up all stars. However this is the worst subway I have ever ordered from. The store is un stocked. The pop machine looks like a homeless camp and the product sucks. My dogs didn't even eat it. I ended up paying for my order and went to McDonald's. Maybe
someone needs to over see how the store is being run and make it right. I'm going drop half my chicken sub off in the morning and I'd like management to inspect and verify that the chicken is rawe.
Ordered online. Said to pick up at 6:05. Went in a 6:15. Subs weren't made. Didn't have the bread and were completely out of cheese. Took 15 minutes to make the food and didn't even know how to refund my money. I'd like a refund.
Great place! Awesome people and they know how to make sandwiches!!
I ordered a Turkey Titan with only spinach, green peppers, pickles, cucumber, onions, American cheese, bacon, salt, pepper, V/O, oregano, and toasted bread. I ordered at the kiosk, and it was busy. The kids did a great job keeping up and treating everyone politely and with a smile. When I got home to eat it I was disappointed to find that my sandwich did not have the extra turkey. Instead, it had turkey and ham. It had all of the veggies that I requested, but it also had lettuce, tomato, and mayo on it.I cannot eat mayo, so I had to give my sandwich to someone else and go without. Just a reminder to not be in a hurry and always check your sandwich before you leave.
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