My free birthday dessert was awesome! I got a JAMOCHA SHAKE, no purchase necessary. When I came in and asked how the cashier was, they said "living the dream"... Believe it or not, not in a sarcastic way!! He was very nice and when the app didn't work, he showed me how to log into my account through the website. He seemed to be the manager. He gave me the milkshake and wished me a happy birthday and another employee did the same. The customer service was way beyond my expectations and I'm guessing they have great owners and management here. Truthfully, Arby's isn't my go to fast food place, but I must compliment these stellar employees! I didn't get names, but it was Saturday, 4/28/24 around 5pm From what I saw, the cleanliness was good, they had just mopped the floors!
Eva Salomon
It’s weird that on here it says this location closes at 10:30 but it appeared to have closed before 9:45 and had to reverse out of the drive thru because someone else was still waiting at the window for about 10 minutes.
Service: 1
Heather Abel
This location has been getting progressively worse in the past few years. I used to love coming to this location because it was so much better than the one I previously lived by, but that has dissipated. At my visit to the store this evening, I went into the lobby to order because I have a family member with dietary restrictions, and I didn't want to hold up the drive-thru with a complex item on my order. I waited and waited for someone to help me. Several employees walked by, looked at me, and kept walking. The only time the employees were working while I was there was when the drive-thru rang. After a while, I left... With no food for my family. The time previous to this visit, my husband was using the restroom, and he saw an employee go in, use the facilities, and leave without washing their hands. We reported that to the manager and left without eating there. The time before that, we were made to listen to a manager complain to us that she had been working far longer in a day than she could handle, and more hours in a week than she was okay with while we waited for our food. I understand that they are people in the other side of the counter, and that is why my family has returned to the establishment for "second chances," but we have run out of patience for the pattern of service this location has settled with providing. It really is disappointing to keep getting let down after trying to be understanding over and over again... And to leave empty handed on more than one occasion is unacceptable.
Atmosphere: 1
Service: 1
Jeremy Medlin
Customer service
Atmosphere: 2
Food: 1
Service: 1
Leah P.
Christian?? was freaking awesome! He was super fast and super personable. Like he should work at dutch bros type personable hahah
James Pitot
It's fast food so what can I say, but the people who work here are the nicest folks.
Food: 5
Service: 5
Luna Curtis
I waited for half an hr for my food that I spent $50 on. They lost my order. Then after having to tell it to them again I still didn't get all of my
Atmosphere: 2
Food: 2
Service: 1
Garrett Dilts
Does not have the meats
Ty Carrick
Great food and fast service. Often time I welcome mistakes, for how we respond to mistakes, tells us more about us than when everything runs smoothly. We had ordered a chicken sandwich meal but upon retrieving our order, a fish sandwich came in its place. I informed them of the issue and they were prompt and apologetic about the issue. There is equal blame to be shared here though as I had a view of the order before paying and didn't notice the mistake. I offered to pay for the additional sandwich but the staff insisted to make it right at no additional cost. Great place to go for a yummy lunch!
Atmosphere: 5
Food: 5
Service: 5
Lore Sanchez
12/27/2023 HORRIBLE drive thru service. I sat in my parked car for 15 minutes waiting in the drive thru. There was one car waiting at the speaker for god knows how long and they still didn't get their order taken. You have workers walking in and out of the lobby. But not ONE single employee working at the drive thru. Do better Arbys! I thought it sounded delicious today because it's one of my favorite spots. Then I ended up backing out and going somewhere else with better drive thru service. I will no longer go there because of the ridiculous wait times. TRAIN your employees to be QUICK. People don't have all day to sit around and wait for someone to take their order. I will not be going back to the S. College location again.
Food was cold, service was not that great restaurant was clean, music was not very good either, but I will give them a E for effort.
Claire S.
Jeffrey Geoffrey? You made my day! Thank you for being so sweet and making sure my order was correct! I really appreciate your kindness!
Katherine Bromley
The girl at the drive through with the long braid and glasses has phenomenal customer service. She was polite, speedy, and had a smile on her face!Please be curteous and kind to our customer service workers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Curly Fries, Roast Beef
Abbey Hadachek
I like Arby's food, but I don't eat it very often. I rarely do fast food at all.. The Greek gyro I got today was extra tasty! The server at the window was super friendly and welcoming. This is a good Arby's!!I went through the drive-thru, so I really have no comment on the atmosphere.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Greek Gyro
Rob Byers
Arby's was great . They are still a quality, competitive priced, fast food . . . American greatness!
My free birthday dessert was awesome! I got a JAMOCHA SHAKE, no purchase necessary. When I came in and asked how the cashier was, they said "living the dream"... Believe it or not, not in a sarcastic way!! He was very nice and when the app didn't work, he showed me how to log into my account through the website. He seemed to be the manager. He gave me the milkshake and wished me a happy birthday and another employee did the same. The customer service was way beyond my expectations and I'm guessing they have great owners and management here. Truthfully, Arby's isn't my go to fast food place, but I must compliment these stellar employees! I didn't get names, but it was Saturday, 4/28/24 around 5pm From what I saw, the cleanliness was good, they had just mopped the floors!
It’s weird that on here it says this location closes at 10:30 but it appeared to have closed before 9:45 and had to reverse out of the drive thru because someone else was still waiting at the window for about 10 minutes.
Service: 1
This location has been getting progressively worse in the past few years. I used to love coming to this location because it was so much better than the one I previously lived by, but that has dissipated. At my visit to the store this evening, I went into the lobby to order because I have a family member with dietary restrictions, and I didn't want to hold up the drive-thru with a complex item on my order. I waited and waited for someone to help me. Several employees walked by, looked at me, and kept walking. The only time the employees were working while I was there was when the drive-thru rang. After a while, I left... With no food for my family. The time previous to this visit, my husband was using the restroom, and he saw an employee go in, use the facilities, and leave without washing their hands. We reported that to the manager and left without eating there. The time before that, we were made to listen to a manager complain to us that she had been working far longer in a day than she could handle, and more hours in a week than she was okay with while we waited for our food. I understand that they are people in the other side of the counter, and that is why my family has returned to the establishment for "second chances," but we have run out of patience for the pattern of service this location has settled with providing. It really is disappointing to keep getting let down after trying to be understanding over and over again... And to leave empty handed on more than one occasion is unacceptable.
Atmosphere: 1
Service: 1
Customer service
Atmosphere: 2
Food: 1
Service: 1
Christian?? was freaking awesome! He was super fast and super personable. Like he should work at dutch bros type personable hahah
It's fast food so what can I say, but the people who work here are the nicest folks.
Food: 5
Service: 5
I waited for half an hr for my food that I spent $50 on. They lost my order. Then after having to tell it to them again I still didn't get all of my
Atmosphere: 2
Food: 2
Service: 1
Does not have the meats
Great food and fast service. Often time I welcome mistakes, for how we respond to mistakes, tells us more about us than when everything runs smoothly. We had ordered a chicken sandwich meal but upon retrieving our order, a fish sandwich came in its place. I informed them of the issue and they were prompt and apologetic about the issue. There is equal blame to be shared here though as I had a view of the order before paying and didn't notice the mistake. I offered to pay for the additional sandwich but the staff insisted to make it right at no additional cost. Great place to go for a yummy lunch!
Atmosphere: 5
Food: 5
Service: 5
12/27/2023 HORRIBLE drive thru service. I sat in my parked car for 15 minutes waiting in the drive thru. There was one car waiting at the speaker for god knows how long and they still didn't get their order taken. You have workers walking in and out of the lobby. But not ONE single employee working at the drive thru. Do better Arbys! I thought it sounded delicious today because it's one of my favorite spots. Then I ended up backing out and going somewhere else with better drive thru service. I will no longer go there because of the ridiculous wait times. TRAIN your employees to be QUICK. People don't have all day to sit around and wait for someone to take their order. I will not be going back to the S. College location again.
Service: 1
Restaurantji Recommends
Food was cold, service was not that great restaurant was clean, music was not very good either, but I will give them a E for effort.
Jeffrey Geoffrey? You made my day! Thank you for being so sweet and making sure my order was correct! I really appreciate your kindness!
The girl at the drive through with the long braid and glasses has phenomenal customer service. She was polite, speedy, and had a smile on her face!Please be curteous and kind to our customer service workers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Curly Fries, Roast Beef
I like Arby's food, but I don't eat it very often. I rarely do fast food at all.. The Greek gyro I got today was extra tasty! The server at the window was super friendly and welcoming. This is a good Arby's!!I went through the drive-thru, so I really have no comment on the atmosphere.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Greek Gyro
Arby's was great . They are still a quality, competitive priced, fast food . . . American greatness!
Atmosphere: 5
Food: 5
Service: 5