Ben & Jerry’s

loved chloe! she was amazing and my milkshake was so bomb!!

I was helped by Alex and Ava and they were both incredibly helpful and hospitable! Those two couldn’t be doing a better job.

Ben & Jerry’s in Old Town always exceeds expectations. I have purchased multiple birthday cakes and they always make it special. The cakes are delicious and super high quality. The online ordering is a breeze. The staff is fantastic. I would recommend if it’s a hot day and you’d like some gourmet ice cream or for their ice cream birthday cakes. I’d give 6 stars if I could. Thank you!!

Savannah was wonderful! Super kind, fast, and made the whole stop feel special. We’ll definitely be back.

I’ve always liked Ben & Jerry’s for their fun flavors, creative mix-ins, and consistently good quality ice cream. On this visit, the ice cream itself was exactly what I expected—creamy, flavorful, and satisfying. Unfortunately, the service experience completely overshadowed that.

I was visiting with my cousin, who has a severe peanut allergy. Before ordering, we politely explained the situation and asked if the scoops could be cleaned or a fresh one could be used for her order to avoid any peanut cross-contact. This is a standard precaution we’ve seen at many other ice cream shops, and most places are more than willing to accommodate. However, the staff here refused, saying, “We don’t do that.” There was no attempt to offer a solution or show understanding of the seriousness of the request.

A peanut allergy isn’t just a preference—it’s a potentially life-threatening condition. It’s disheartening when a business can’t take a few extra seconds to make sure their customers are safe. While I understand that cross-contamination risk exists in any shared scoop shop, a simple rinse of the scoop or use of a clean one would have been an easy, thoughtful step.

The ice cream was still good, but the lack of care for food safety and allergy accommodation was disappointing. It left us feeling unwelcome and unsafe, and unfortunately, that outweighs the enjoyment of the product. Until this location is willing to take basic steps for customers with allergies, we won’t be returning, no matter how good the ice cream tastes.

The staff was so accommodating to my egg allergy children and made it so safe and possible for them to enjoy a fun treat on vacation. Amazing service and super friendly staff.

Got a chocolate shake. Was just cold milk there was no ice cream to be had.

Lexi was the best EVER!! SHE NEEDS A RAISE!!! WE LOVEEEEE HER!! So sweet, kind, and beautiful!!!

Loveee ben and Jerry's! Ice cream is amazing, and the Social and Environmental impact is so important to me. This location is amazing!

The girls were so friendly.. even when I popped in 5 minutes until close. Thank you 🤍

Had the lemon sorbet it was wonderful

Kinda bummed that all three of their non-dairy options have gluten in them...

Super friendly staff!! And my favorite ice cream of course!!

Our go-to downtown ice cream shop.

What are great way to have your favorite Ben & Jerry's ice cream the way you want it. This is chunky monkey with fresh hot fudge in a waffle bowl. My oh my. Staff was fantastic!

Atmosphere: 5

Food: 5

Service: 5