Horrible customer service, the girls at the counter are just rude and
Food: 2
Service: 1
bon bon
I'm not one to leave reviews but this place is so bad that I had to make a Google account to leave a review. I went in with my kids a couple months ago and the girl with the red hair is such a brat and very unenthusiastic about making this establishment a fun place to be with my family. We felt very unwelcome and it felt like she just wanted us to get out both times we were there. Very disappointing. The Restroom and Lobby were also disgusting and sticky!
Atmosphere: 1
Food: 3
Service: 1
Isacc Roque
I enjoy Coldstone a lot, but this particular location has some serious management and staffing issues. I've never been able to notice anything like this except when it comes to this location. Subpar quality and very little attention to what you are asking for. When it comes to communication with the staff, they seem very overwhelmed and it's sad knowing that they are trying their best.
Atmosphere: 2
Food: 3
Service: 2
alex c
I love their ice cream and the staff is great. The location has a serious problem with their plumbing. I have notice a sewage smell the last couple of times we have went. Tonight it was unbelievably bad, like open sewer line bad. The owner needs to address this issue.
Atmosphere: 5
Food: 5
Service: 5
Ramsha Ahmed
Coldstone has my heart. Love their cheescake icecream!
wayne lousteau
The staff is always amenable and they treat my daughter very nicely each time we come in. I appreciate the service.However, the location has the distinct smell of sewage throughout the location. It is inescapable. It is not the bathroom. It is the entire place. Not very appetizing.
Eva Arch
really nice girl with red hair made me an oreo pie crust fudge brownie concoction that rocked. thank u!
Rayne Cody
Staff literally looks at you like they wish you’d drop dead. Super awkward.
Jennie Morris
I ordered a coffee lovers creation and a Reese’s take 5 peanut butter pretzel blast. I checked in and they gave me a bag with my order. As I was walking out I noticed I only had 1 item, so went back to the register and stood there for a couple minutes before I could get someone’s attention. I let them know I was missing something. The guy looks at the receipt on the bag and says yet we don’t have the top one. I had to look at the receipt to see which item it was. Then he tells me I need to call them and see what they want…thinking to myself, who am I going to call me? I’m the one who made the order on your website, not a third party site. I asked for a different small with peanut butter cups. He got it ready and said thanks for waiting. I get home and they gave me plain chocolate ice cream with no peanut butter cup topping or mix-ins. Super annoying! Pretty disappointing for $7 ice cream!
Liz G.
Ice cream here is always the best . Service can be a bit better but there young and trying !!
Been here multiple times and everytime get served the wrong ice cream. Staff is usually unpleasant so it's not worth going back in for a correction. Will not be returning
Emily Rowe
My boyfriend and I have tried going here multiple times an hour before closing and they’re always closed early. The time varies when they close, but it is always earlier than they are supposed to. Just super frustrating since we’ve tried multiple times and they are always closed way early.
Ariella W.
Came in with some girl scouts for a meeting. Had never been in before and staff was happy to help us with any questions that we had and were very friendly. Prices seemed fair. The girls all enjoyed their ice cream/sorbet.I did not personally get anything but was happy they were happy.Inside is a little small. Not too many places to sit down. But very clean and tidy.
Horrible customer service, the girls at the counter are just rude and
Food: 2
Service: 1
I'm not one to leave reviews but this place is so bad that I had to make a Google account to leave a review. I went in with my kids a couple months ago and the girl with the red hair is such a brat and very unenthusiastic about making this establishment a fun place to be with my family. We felt very unwelcome and it felt like she just wanted us to get out both times we were there. Very disappointing. The Restroom and Lobby were also disgusting and sticky!
Atmosphere: 1
Food: 3
Service: 1
I enjoy Coldstone a lot, but this particular location has some serious management and staffing issues. I've never been able to notice anything like this except when it comes to this location. Subpar quality and very little attention to what you are asking for. When it comes to communication with the staff, they seem very overwhelmed and it's sad knowing that they are trying their best.
Atmosphere: 2
Food: 3
Service: 2
I love their ice cream and the staff is great. The location has a serious problem with their plumbing. I have notice a sewage smell the last couple of times we have went. Tonight it was unbelievably bad, like open sewer line bad. The owner needs to address this issue.
Atmosphere: 5
Food: 5
Service: 5
Coldstone has my heart. Love their cheescake icecream!
The staff is always amenable and they treat my daughter very nicely each time we come in. I appreciate the service.However, the location has the distinct smell of sewage throughout the location. It is inescapable. It is not the bathroom. It is the entire place. Not very appetizing.
really nice girl with red hair made me an oreo pie crust fudge brownie concoction that rocked. thank u!
Staff literally looks at you like they wish you’d drop dead. Super awkward.
I ordered a coffee lovers creation and a Reese’s take 5 peanut butter pretzel blast. I checked in and they gave me a bag with my order. As I was walking out I noticed I only had 1 item, so went back to the register and stood there for a couple minutes before I could get someone’s attention. I let them know I was missing something. The guy looks at the receipt on the bag and says yet we don’t have the top one. I had to look at the receipt to see which item it was. Then he tells me I need to call them and see what they want…thinking to myself, who am I going to call me? I’m the one who made the order on your website, not a third party site. I asked for a different small with peanut butter cups. He got it ready and said thanks for waiting. I get home and they gave me plain chocolate ice cream with no peanut butter cup topping or mix-ins. Super annoying! Pretty disappointing for $7 ice cream!
Ice cream here is always the best . Service can be a bit better but there young and trying !!
Restaurantji Recommends
Been here multiple times and everytime get served the wrong ice cream. Staff is usually unpleasant so it's not worth going back in for a correction. Will not be returning
My boyfriend and I have tried going here multiple times an hour before closing and they’re always closed early. The time varies when they close, but it is always earlier than they are supposed to. Just super frustrating since we’ve tried multiple times and they are always closed way early.
Came in with some girl scouts for a meeting. Had never been in before and staff was happy to help us with any questions that we had and were very friendly. Prices seemed fair. The girls all enjoyed their ice cream/sorbet.I did not personally get anything but was happy they were happy.Inside is a little small. Not too many places to sit down. But very clean and tidy.
Go for the charm, stay for the delicious treats.
Love their flavour.