This Safeway store has really deteriorated in cleanliness and management seems to be absent. The dairy case where milk and coffee creamer is shelved smells like something is rotten or dead every time I open the door to make a selection. It rarely has much on the shelves in the milk section and looking at the cooler interior it's very dirty. The egg cooler is nasty with broken eggs and opened cartons and often has no eggs. Not sure what the problem is but the general manager seems too important to care.
Monica B.
I am very upset with Safeway and its management. My husband purchased a $300 Safeway Gift Card for his 90 year old father for Father's Day. My father-in-law recently lost the use of his right arm during a surgery. He lives in Tucson, Arizona. He does not have or use a cell phone. When my father-in-law went down to Safeway in Tucson to use the gift card the number was somehow not reading properly. My father-in-law claimed that it was wrapped in very tight plastic and he had trouble opening the package, thus damaging the card. The card can never be used as it is damaged. Obviously, the card has not been used. The $300 will never be redeemed! I spoke to a female manager initially and she was very nice. She researched and found the original purchase and our credit card information. She gave me a "ticket number" and said we could expect a refund within 30 days. We have the proof of the purchase of the card. When I contacted Safeway Help Desk and gave them my ticket number they said that without a photo of the gift card, its packaging and the receipt there is no way they could even research this. So, apparently, because my 90 year old father-in-law does not have a cell phone or the ability to day any of the things asked we are out $300!!! When I spoke to Gary, your store manager, he was not helpful at all. I am disgusted! To think that a large company like Safeway would not give us a refund when the card cannot be used is HORRIBLE!!! The female manager told me that the store has been having a lot of problems with the cards since they started putting them in "impossible to open" plastic. I cannot believe your team would not help us further with this matter. This is a SCAM. We will NEVER shop at Safeway again and I plan to repeat this story over and over on every platform I can. This is just corporate theft and greed in my opinion.
Morris B.
Had a terrible customer service experience at this store and will never return. Floor manager and store manager should be reprimanded for their actions.
Cassie S.
Not bad for a grocery delivery service. I've tried them all and haven't been completely satisfied with any. Safeway does a better job than most at providing most of the items, picking good quality produce, filling orders quickly, doing it all with happy friendly employees, and the prices are very good. I will change this to 5 stars if I can get four orders fulfilled 100%. Note for newbies: No grocery delivery service will fulfill 100% of your order, which is frustrating if you are cooking from a recipe and really need a certain ingredient. I've learned to pick up at the store (vs getting it delivered) and check the itemized list they give you before I leave the parking lot. If the shopper marked anything as out of stock, I walk into the store and find them myself. Yes, it's frustrating, but at least I'm only going in for a couple of items instead of the torture of an entire list for a big family.
Brent S.
They have the basics...about 75% of the time of the time. But due to their smaller footprint or other reasons, they don't have the largest variety. If you need something specific, like a particular ingredient for a recipe, I don't recommend this store. The Safeway on Taft and Drake is a lot better for that kind of stuff.
Just S.
The male cashier I had today was very rude he didn't even say hello and he glared at me in a NOT friendly way like he didn't want me in the store. I'm sad to say that I am disappointed in the service I received today.
Kala McCully
I love our bakery!!
Jonathan Canrahanahan
half of the things I came for were put of stock. I used the just 4u app to find savings. unfortunately almost none of the sale items were in stock. it cost me much more than budgeted to get things I did not want Do not recommend zero stars
Kristen Hamilton Zuieback
I’m a PSD employee. I was charged $25 for a flu shot. When I called my insurance company to see if that was correct the agent wanted to know if they were crazy. I wonder where my $25 actually went. The pharmacist insisted this was correct. Hmmm. Not cool Safeway.
Ariella W.
i generally only come into safeways when i am doing instacart. i am not really a fan of the layout of the stores in general. i dont find them to be overly user friendly. they were out of a fair amount of what my customer was needing for instacart sadly. the employees were friendly however though and the store was very clean.
If this Safeway were closer to home it would be my go-to location! I visit when in the area, typically on Friday's for the CSU discount, and have always found this location to be well-stocked in all areas, from fresh produce to clearance items and clearance meat. The employees all say hello and are engaged in their work which is a nice breath of fresh air!
Phillip P.
The management and staff at 'this' Safeway store have got to be the most dedicated professionals, most caring and safety focused of all grocery stores in Fort Collins. Not only is the store environment very COVID safe, but the staff is always looking for ways to improve. They make every shopping experience a personal and friendly event! Wow!
Heather Crooks
My daughter and I ran in to get a few things today. My daughter had to use the restroom. After we left an employee yelled at us for not wearing a mask. We both have medical issues which cause physical harm to be forced wear one. I told the employee this but he still yelled at us. My daughter was so scared she started crying.
Maria R.
Excellent selection of international foods, cozy little Starbucks inside and other amenities. Helpful friendly staff. A pharmacy in back. Located in a strip mall with useful daily needs stores and Jason's deli near by.
This Safeway store has really deteriorated in cleanliness and management seems to be absent. The dairy case where milk and coffee creamer is shelved smells like something is rotten or dead every time I open the door to make a selection. It rarely has much on the shelves in the milk section and looking at the cooler interior it's very dirty. The egg cooler is nasty with broken eggs and opened cartons and often has no eggs. Not sure what the problem is but the general manager seems too important to care.
I am very upset with Safeway and its management. My husband purchased a $300 Safeway Gift Card for his 90 year old father for Father's Day. My father-in-law recently lost the use of his right arm during a surgery. He lives in Tucson, Arizona. He does not have or use a cell phone. When my father-in-law went down to Safeway in Tucson to use the gift card the number was somehow not reading properly. My father-in-law claimed that it was wrapped in very tight plastic and he had trouble opening the package, thus damaging the card. The card can never be used as it is damaged. Obviously, the card has not been used. The $300 will never be redeemed! I spoke to a female manager initially and she was very nice. She researched and found the original purchase and our credit card information. She gave me a "ticket number" and said we could expect a refund within 30 days. We have the proof of the purchase of the card. When I contacted Safeway Help Desk and gave them my ticket number they said that without a photo of the gift card, its packaging and the receipt there is no way they could even research this. So, apparently, because my 90 year old father-in-law does not have a cell phone or the ability to day any of the things asked we are out $300!!! When I spoke to Gary, your store manager, he was not helpful at all. I am disgusted! To think that a large company like Safeway would not give us a refund when the card cannot be used is HORRIBLE!!! The female manager told me that the store has been having a lot of problems with the cards since they started putting them in "impossible to open" plastic. I cannot believe your team would not help us further with this matter. This is a SCAM. We will NEVER shop at Safeway again and I plan to repeat this story over and over on every platform I can. This is just corporate theft and greed in my opinion.
Had a terrible customer service experience at this store and will never return. Floor manager and store manager should be reprimanded for their actions.
Not bad for a grocery delivery service. I've tried them all and haven't been completely satisfied with any. Safeway does a better job than most at providing most of the items, picking good quality produce, filling orders quickly, doing it all with happy friendly employees, and the prices are very good. I will change this to 5 stars if I can get four orders fulfilled 100%. Note for newbies: No grocery delivery service will fulfill 100% of your order, which is frustrating if you are cooking from a recipe and really need a certain ingredient. I've learned to pick up at the store (vs getting it delivered) and check the itemized list they give you before I leave the parking lot. If the shopper marked anything as out of stock, I walk into the store and find them myself. Yes, it's frustrating, but at least I'm only going in for a couple of items instead of the torture of an entire list for a big family.
They have the basics...about 75% of the time of the time. But due to their smaller footprint or other reasons, they don't have the largest variety. If you need something specific, like a particular ingredient for a recipe, I don't recommend this store. The Safeway on Taft and Drake is a lot better for that kind of stuff.
The male cashier I had today was very rude he didn't even say hello and he glared at me in a NOT friendly way like he didn't want me in the store. I'm sad to say that I am disappointed in the service I received today.
I love our bakery!!
half of the things I came for were put of stock. I used the just 4u app to find savings. unfortunately almost none of the sale items were in stock. it cost me much more than budgeted to get things I did not want Do not recommend zero stars
I’m a PSD employee. I was charged $25 for a flu shot. When I called my insurance company to see if that was correct the agent wanted to know if they were crazy. I wonder where my $25 actually went. The pharmacist insisted this was correct. Hmmm. Not cool Safeway.
i generally only come into safeways when i am doing instacart. i am not really a fan of the layout of the stores in general. i dont find them to be overly user friendly. they were out of a fair amount of what my customer was needing for instacart sadly. the employees were friendly however though and the store was very clean.
Restaurantji Recommends
If this Safeway were closer to home it would be my go-to location! I visit when in the area, typically on Friday's for the CSU discount, and have always found this location to be well-stocked in all areas, from fresh produce to clearance items and clearance meat. The employees all say hello and are engaged in their work which is a nice breath of fresh air!
The management and staff at 'this' Safeway store have got to be the most dedicated professionals, most caring and safety focused of all grocery stores in Fort Collins. Not only is the store environment very COVID safe, but the staff is always looking for ways to improve. They make every shopping experience a personal and friendly event! Wow!
My daughter and I ran in to get a few things today. My daughter had to use the restroom. After we left an employee yelled at us for not wearing a mask. We both have medical issues which cause physical harm to be forced wear one. I told the employee this but he still yelled at us. My daughter was so scared she started crying.
Excellent selection of international foods, cozy little Starbucks inside and other amenities. Helpful friendly staff. A pharmacy in back. Located in a strip mall with useful daily needs stores and Jason's deli near by.
Its just houses.