Subway

I have been coming here to pick up a sub on my way home from work and I would order the same thing every time and the biggest thing I noticed is that the price of my meal would change. One day it would be around $12 and then another day I come the same meal would be $19. When I would mention it to them they would tell me that they change the prices like every week. I'm not sure if I'm getting scammed or what the deal is. I never see a manager around and if there is I am going to tell them about what's happening. If this keeps going on I won't be coming back. Definitely would not recommend going to this Subway if you value your money

Atmosphere: 3

Food: 3

Service: 2

I normally have no issue with this reatauramt. The staff are young and usually friendly. That said, I opted for an online order this evening - for convenience. Their website was slow and filled with constant lag. Then I paid for my food - $46.03 - which I have proof of on my bank app.
However their website would not show record of the transaction - instead prompting me to do it AGAIN.
When I called the restaurant I was told by whatever poor kid was manning the store that the manager says they don't keep record of the transactions apparently and since they hadn't received the order there was nothing they could do. But I could come in and pay for it AGAIN.

I spent YEARS working in restaurants and I know FOR A FACT that they have record of all transactions made at or TO the store. Regardless of whether or not the order came through.

They could have verified my purchase and chose not to.

So I got screwed out of my dinner AND my money.

What a joke.
The manager should be fired.

Service: 1

The staff was so friendly and the food was fantastic! We were greeted immediately and the staff was incredibly kind and personable. Restrooms were clean, and dining area was clean & well-arranged. Great place to stop for a quick lunch!

Atmosphere: 5

Food: 5

Service: 5

Leticia did a great job serving my son and I. We appreciate and recognize good service when we see it. Thank you

Atmosphere: 5

Food: 5

Service: 5

Get rid of your lazy employees

Atmosphere: 1

Food: 3

Service: 1

I love subway

Atmosphere: 5

Food: 5

Service: 5

The fact the Firestone location is not taking a national subway promo is a horrible service to the people in this area, let alone a loyal customer like us. We order Subway often and have over looked a lot of negativity form the firestone location but after this incident its very disappointing and unless its corrected we will be taking our business to other sandwich places.

Atmosphere: 1

Food: 4

Service: 1

Ordered delivery through Uber eats. Ordered a #11 with special instructions/customizations. Store did not do any of these things and toasted my sandwich even though I specified not to. Pretzel came with no cheese. You got my order of 3 chocolate chip cookies right though...

Food: 2

Service: 1

Cheyenne helped me this morning and she was literally THE best Subway employee that’s ever served me; she was friendly, professional, and also very helpful — she had a great attitude!5/5 recommend this place ??

Atmosphere: 5

Food: 3

Service: 5

Both associates were efficient and very friendly. Food was great. Clean facility. This is the best Subway in the area.

Atmosphere: 5

Food: 5

Service: 5

Both associates were efficient and very friendly. Food was great. Clean facility. This is the best Subway in the area.

Atmosphere: 5

Food: 5

Service: 5

What happened to the customer is always right? I just wanted some BBQ chicken!!!! They made me a teriyaki chickeis fine. But they didn’t have any BBQ sauce!!! So I went and grabbed some sauce from the store next door and came back to subway to eat. After I sat down ready to eat my BBQ chicken sandwich I bit into it but it wasn’t toasted like I asked. So I went up to the counter and asked the lady if she could toast it for me. She said NO that’s considered cross contamination. CONTAMINATION FROM WHAT? The air? Then she asks me for the sandwich. I give it to her. She throws it away!!! Why did you do that???? I asked?! She says I’ll make you a new one. I say back to her, without BBQ SAUCE!!! I’ll refund it to you. So she refunded me the sandwich. But I didn’t want a refund I wanted my BBQ SANDWICH!!!!!! I asked her if she could take it out the trash for me. She says NO. So poor customer service lady. I guess she was the manager. But she couldn’t just re toast my sub.. SMH ?‍♂️

Atmosphere: 1

Food: 1

Horrible customer service cold food brown

Atmosphere: 1

Service: 1

2 young kids served us on Sep 12 around 3 pm. They were awesome. They were super friendly, polite and curious to learn about different cultures and people.This was the best veg sub I had in past 13 years.

Atmosphere: 5

Food: 5

Service: 5

worst prromotion I have ever endured,, told you could go try a new sandwich july 11,,A LUNCHTIME TYPE SANDWICH NOT BREAKFAST SANDWICH..ok worth a try,,,so I get in store waiting for other to be serviced,, get to counter and ask young lady to please tell me about the promotional sandwich, expecting to hear bread type, what meats, any sauces, you know a chance for running through the script and getting some advertising,,,..but all I hear is "sorry its 12:03, you missed it" REALLY?? A lunch promotion that ENDS at noon?? so all of the people that work around your store that dont even get lunch untill 12:00 are not invited to be included in your promotion?,, I think that is a really poor choice Bruce,,,

Service: 1