The water tasted like bacteria out of the soft serve machine. I recommend tasting your product before putting it out there @jimmyjohn’s. Cheap stakes can’t even give out tasty water. Going back to Subway and Snarf’s. JJ’s is overrated.
Connor Lauffenburger
Horrible restaurant. They conduct themselves extremely unprofessionally with poor customer service. Their general manager is rude and unable to take responsibility for the store’s mistakes. On top of that, you will wait at least 20 minutes for a well below-average sandwich here. Snarf’s is right across the street and is a much better option.
Atmosphere: 1
Food: 1
Service: 1
Thomas Murphy
The best restaurant in the world
Atmosphere: 5
Food: 5
Service: 5
Chelsea Richardson
This location screwed up an order for a wedding party last Sunday. The bride paid for two boxes of sandwiches and an assortment of chips. Due to it being, ya know, her WEDDING DAY, the bride sent the wedding planner to pick up the order who was given only one box of sandwiches. Once back at the venue, the bride noticed and immediately contacted Jimmy John's. The person who answered apologized and stated that they would have someone deliver the missed box immediately for us. 45 minutes passes and the bride receives a text message letting her know that they can't complete the order and will not even offer a refund, but a CREDIT to her account. The bride and a bridesmaid called upset due to the fact that they had already been told that Jimmy John's would deliver the missed box. They refused to not only deliver the sandwiches, but also refused to give her a refund or any sort of comp to make right of THEIR error. We ended up having to send the wedding planner back down and due to it being Sunday and a Farmer's Market in town, she ended up being gone for almost TWO HOURS leaving the bride without her wedding planner for that entire period, just hours before the wedding. Said wedding planner did not make it back in time for anyone to even get to eat the second box of sandwiches because we had pictures and the ceremony starting. The groom/groomsmen did not eat and a pregnant bridesmaid even ended up almost passing out due to a drop in blood sugar. The box of sandwiches we did receive were mediocre at best, and really the only thing that 'saved' us were the premade bags of chips. While I understand mistakes happen, Jimmy John's should have stepped up and done what they could to make this right. Telling us that they cannot offer refunds/comps for any part of the meal due to inventory purposes was inappropriate (and if I had to guess, false information). Furthermore, we should not have been told that they would make it right, to then have over 45 minutes pass and receive a measly text message stating that they couldn't make do on their promise and she would receive a credit to Jimmy John's...where's the customer service in that?
Atmosphere: 1
Food: 1
Service: 1
Hannah Hickman
If I could give no stars I would 😞 I was part of a wedding and half the food was missing. Jimmy John’s would not refund the bride for food she paid for or deliver since the venue was out of range. It was a complete disaster. I’ve worked in the food industry so have an immense amount of empathy and compassion, but this was completely unacceptable and there was a total lack of accountability.
Marte Gutierrez
Just met the rudest salesperson ever
Atmosphere: 1
Service: 1
Mehran Basmenji
Google says they close at 9 but they were already closed at 8:15. Wasted my time.
Service: 1
Shauna Archambault
I really liked all the poster and the saying on there walls great atmosphere and I'll be back. The sandwiches were great and the employee was great very good
Atmosphere: 5
Food: 5
Service: 5
Matthew Neagle
Clean and fast as Jimmy intended. Good location too amidst a lot of overpriced touristy restaurants.
Atmosphere: 5
Food: 5
Service: 5
Kyle Pfautsch
Our sandwiches were made with a lot less ingredients from this store than the others we have been to. They forgot mayo on my sandwich but we were already on the highway to turn back around. They didn’t cut all 3 of our sandwiches in half per my request. I wouldn’t come back to this location.
I ordered a couple of sandwiches a medium drink was a delivery ? they call me back to tell me 30 min wait because they’re waiting on bread to be made during dinner time ??. I tell them to text or call when they arrive , No one did so, when I call to check the order the guy tells me I was the last order, while on the phone with him I look out my door to see my food placed on the hot ground ???I used to order here a lot but I’m going to just go somewhere else from here on out!! Spend way too much money here for the service to be so terrible ? how frustrating it was just waiting on bread to be made at dinner time !! No bread ?? good fast food is so hard to find nowadays ? where the robot’s at ?
Atmosphere: 1
Food: 1
Service: 2
Leverett Willow
Great food, great service!
Atmosphere: 4
Food: 5
Service: 5
Ihsan R
Worst JJ ever
Atmosphere: 1
Food: 1
Service: 1
Gavin Shockley (GAVATRON)
I ordered pickles and extra vinegar on my sub and they forgot, otherwise this place is awesome
Atmosphere: 5
Food: 5
Service: 5
melissa Erman
The food is good but I don’t like this store. I order here every week (or try to) for the past year and I won’t be any longer. They close at 9 and I usually call between 8- 8 30 and they refuse to drive 3 min. They frequently don’t have a driver, and they forget drinks all the time. When they don’t want to deliver (basically at 8 30) they shut down the ability to order on the website. I was a manager and delivery driver for Jimmy Johns for 4 years. We always delivered up until closing time and we always had drivers. Once the store manager was driving because we were short. This location is just plain lazy.
The water tasted like bacteria out of the soft serve machine. I recommend tasting your product before putting it out there @jimmyjohn’s. Cheap stakes can’t even give out tasty water. Going back to Subway and Snarf’s. JJ’s is overrated.
Horrible restaurant. They conduct themselves extremely unprofessionally with poor customer service. Their general manager is rude and unable to take responsibility for the store’s mistakes. On top of that, you will wait at least 20 minutes for a well below-average sandwich here. Snarf’s is right across the street and is a much better option.
Atmosphere: 1
Food: 1
Service: 1
The best restaurant in the world
Atmosphere: 5
Food: 5
Service: 5
This location screwed up an order for a wedding party last Sunday. The bride paid for two boxes of sandwiches and an assortment of chips. Due to it being, ya know, her WEDDING DAY, the bride sent the wedding planner to pick up the order who was given only one box of sandwiches. Once back at the venue, the bride noticed and immediately contacted Jimmy John's. The person who answered apologized and stated that they would have someone deliver the missed box immediately for us. 45 minutes passes and the bride receives a text message letting her know that they can't complete the order and will not even offer a refund, but a CREDIT to her account. The bride and a bridesmaid called upset due to the fact that they had already been told that Jimmy John's would deliver the missed box.
They refused to not only deliver the sandwiches, but also refused to give her a refund or any sort of comp to make right of THEIR error. We ended up having to send the wedding planner back down and due to it being Sunday and a Farmer's Market in town, she ended up being gone for almost TWO HOURS leaving the bride without her wedding planner for that entire period, just hours before the wedding. Said wedding planner did not make it back in time for anyone to even get to eat the second box of sandwiches because we had pictures and the ceremony starting. The groom/groomsmen did not eat and a pregnant bridesmaid even ended up almost passing out due to a drop in blood sugar. The box of sandwiches we did receive were mediocre at best, and really the only thing that 'saved' us were the premade bags of chips.
While I understand mistakes happen, Jimmy John's should have stepped up and done what they could to make this right. Telling us that they cannot offer refunds/comps for any part of the meal due to inventory purposes was inappropriate (and if I had to guess, false information). Furthermore, we should not have been told that they would make it right, to then have over 45 minutes pass and receive a measly text message stating that they couldn't make do on their promise and she would receive a credit to Jimmy John's...where's the customer service in that?
Atmosphere: 1
Food: 1
Service: 1
If I could give no stars I would 😞 I was part of a wedding and half the food was missing. Jimmy John’s would not refund the bride for food she paid for or deliver since the venue was out of range. It was a complete disaster. I’ve worked in the food industry so have an immense amount of empathy and compassion, but this was completely unacceptable and there was a total lack of accountability.
Just met the rudest salesperson ever
Atmosphere: 1
Service: 1
Google says they close at 9 but they were already closed at 8:15. Wasted my time.
Service: 1
I really liked all the poster and the saying on there walls great atmosphere and I'll be back. The sandwiches were great and the employee was great very good
Atmosphere: 5
Food: 5
Service: 5
Clean and fast as Jimmy intended. Good location too amidst a lot of overpriced touristy restaurants.
Atmosphere: 5
Food: 5
Service: 5
Our sandwiches were made with a lot less ingredients from this store than the others we have been to. They forgot mayo on my sandwich but we were already on the highway to turn back around. They didn’t cut all 3 of our sandwiches in half per my request. I wouldn’t come back to this location.
Atmosphere: 5
Food: 1
Service: 3
Restaurantji Recommends
I ordered a couple of sandwiches a medium drink was a delivery ? they call me back to tell me 30 min wait because they’re waiting on bread to be made during dinner time ??. I tell them to text or call when they arrive , No one did so, when I call to check the order the guy tells me I was the last order, while on the phone with him I look out my door to see my food placed on the hot ground ???I used to order here a lot but I’m going to just go somewhere else from here on out!! Spend way too much money here for the service to be so terrible ? how frustrating it was just waiting on bread to be made at dinner time !! No bread ?? good fast food is so hard to find nowadays ? where the robot’s at ?
Atmosphere: 1
Food: 1
Service: 2
Great food, great service!
Atmosphere: 4
Food: 5
Service: 5
Worst JJ ever
Atmosphere: 1
Food: 1
Service: 1
I ordered pickles and extra vinegar on my sub and they forgot, otherwise this place is awesome
Atmosphere: 5
Food: 5
Service: 5
The food is good but I don’t like this store. I order here every week (or try to) for the past year and I won’t be any longer. They close at 9 and I usually call between 8- 8 30 and they refuse to drive 3 min. They frequently don’t have a driver, and they forget drinks all the time. When they don’t want to deliver (basically at 8 30) they shut down the ability to order on the website. I was a manager and delivery driver for Jimmy Johns for 4 years. We always delivered up until closing time and we always had drivers. Once the store manager was driving because we were short. This location is just plain lazy.
Atmosphere: 4
Food: 4
Service: 1
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