Freddy's Frozen Custard & Steakburgers

Ordering was fine. But when we received our burgers they were slathered with mustard. My husband tolerates some mustard but had to scrape it off. It was too much. I’ve never had a burger that way any place. Just wasn’t good. Ordered 2 concrete ice cream cups. Got them with our burger but mine was runny with brownie chunks stuck to bottom of cup. Just my first time with this chain but probably my last.

Atmosphere: 5

Food: 2

Service: 5

The tables were disgusting. The people were not friendly at all. They wouldn't give me a refund for the crappy food that I paid for. I dont even want to give them a one star rating. They don't deserve it.

Atmosphere: 1

Food: 1

Service: 1

When your drive-through lady comes in all methed out make her wipe the nasty foam off the sides of her mouth. And send her home. My order was wrong and I didn’t even care to get it fixed.

Atmosphere: 3

Food: 3

Service: 3

Want to warn others. Dirty tables, floors, counter tops. The windows and doors and the parking lot should’ve given us a clue.
Filthy restroom with no paper towels, over flowing trash.
Kitchen area was a wreck.
Can’t imagine how they’d pass a health department inspection.
Rude person took our order. Employees seemed miserable. We did not enjoy the overpriced, barely warm, greasy food at all.
This is one of the worst places we’ve been in. Will not return.

Atmosphere: 1

Food: 1

Service: 1

First time here...Fries are super skinny and delicious..I had the original Freddie double combo and vanilla custard cone.

Atmosphere: 5

Food: 5

Service: 4

Edit: while the food tasted good, it gave me and my partner food poisoning! I can only assume it was due to poor sanitation practices considering how absolutely filthy the entire restaurant was. I will never go back here as they've completely lost my trust. Getting people sick in the food industry is unnaceptable

Good food and service but wow were the bathrooms nasty. The soap and paper towel dispensers don't work either so you really can't even wash your hands properly. Dining room was pretty messy too. First time at this location and it looks run down for as fairly new as it is. Again, the food was great though

Atmosphere: 2

Food: 5

Service: 5

Foods overpriced

Atmosphere: 4

Food: 5

Service: 4

Fire custard! Also their manager on duty was great. Top 10 white guys out there

Atmosphere: 5

Food: 5

Service: 5

They make you carry out if you are within an hour and a half of closing. Short, heavy set, blonde manager is rude. They usually start off with telling you all of the items they are out of or just don’t feel like making. I’d skip it.

Atmosphere: 1

Food: 2

Service: 1

Dirty tables everywhere. The crew in the kitchen were working and had a very friendly attitude. The front person was not nice and definately not friendly. It was like we were an inconvenience.

Atmosphere: 2

Food: 5

Service: 2

Their burgers are unique and very delicious! I definitely recommend if you want fast food.

Atmosphere: 4

Food: 4

Service: 5

WENT IN TO HAVE LUNCH WAS ATTENDED BY A VERY POLITE YOUNG LADY NAMED YOVANNA HIGHLY HIGHLY RECOMMEND GOING TO HAVE LUNCH HERE WILL RETURN QUICK AND EASY VERY CLEAN GREAT JOB YOVANNA 👍

Atmosphere: 5

Food: 5

Service: 5

The fries where so over seasoned it made my lips burn the we asked for no pickle and no onions on the original burger they put so much mustard my pregnant wife couldn't even eat it

Atmosphere: 1

Food: 1

Service: 2

Have NEVER been treated so poorly when ordering food for a family before! This place used to be so inviting and I cannot believe how the lady taking our order acted and her awful attitude towards me.

Atmosphere: 1

Service: 1

Disappointed – Poor Service and Dishonest Communication

We were just passing through town and decided to try this place for the first (and last) time. When ordering, we asked the cashier, Emilia, if we could substitute the kid’s drink for a treat instead. She said yes but failed to mention there would be an additional charge.

After we paid, we noticed we were charged extra. We brought it up with the supervisor, hoping for a refund or at least some kind of resolution, but he did nothing to fix the issue. The lack of transparency and poor customer service left a bad impression.

We won’t be returning. Take your money elsewhere—DQ is a much better option.

Atmosphere: 3

Food: 3

Service: 1