We went today, June 29, 2024, open sign was lit, lights were on, but doors locked! No sign, no nothing! So Disappointing! Don't know if it's worth complaining to corporate, looks like they did Nothing to help! Really sad these Corporations treat their loyal customers, so crappy!!
Rudolf The Red
I've been coming here for over 15 years. Used to be my 2nd favorite place to eat in town. Last couple times have been a major disappointment. The place feels drab, almost awkward feeling. Meat section has been sparse with several out of stock items and what they do have seems a little on the older side. Calamari was off tasting, steak was tiny little cubes. Passive aggressive signs around the sauce station, and most sauces were pretty much empty. Mind you this was at about 1:30.
Asked for udon noodles and they have definitely changed. No longer the thick flavorful noodles, now it's more like just really long thin spaghetti noodles with zero flavor, undercooked, and very clumpy.
Not this time, but last time I went it was quite busy, and the new owner or head manager, older guy, got into an argument with an employee at the cooking station over nothing. Telling his employee he could just f'n leave. Everyone in line went silent and could see everyone's disturbed look on their faces.
Lastly, the prices have sky rocketed. Pretty sure it's about double what it used to be, for a worse experience. I can't justify going here any more when there are better, cheaper places in town. I was hoping the last time I went, it was just a fluke, but seems to be the norm now.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Create Your Own
ryan wagner
I paid 15 dollars for a burnt bowl of noodles and I mean really burnt.
Atmosphere: 1
Food: 1
Service: 4
Shawndel Schadle
We ate at Mongolian stir fried this evening. It was good. After talking to an employee who worked there for several years, he relayed the woes they have been going through in trying to stay open and separating from Genges grill corporate. The sign says grill Mongolian stir fry. Leaving corporate negatively affected their supply chain and they were able to correct the maintenance issue. They are open and could use the business. Mr Man loved his.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Regular Bowl
Wayne Westcott
Unfortunately, there seems to be a steep decline in the variety of foods and sauces that were available at Genghis grill. My kids have grown up really enjoying this place so this meal was a huge disappointment. I Hope they can make a comeback otherwise it's not worth going to.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Create Your Own
Tuck and cassie Walker
I am surprised how quickly this place is falling apart, and it's concerning how they keep things. Everything looks like it's starting to fall apart, and no one cares. Service was horrible. Took forever to get drinks, and I had to go find straws myself. We wanted appetizers that never showed up because they didn't get put in. Food was good, though, but how hard is it to mess something up that you created yourself. We won't be back, which is sad because this used to be our to go place when we passed through.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Create Your Own
Jeff Wesson
Good food. We liked how you picked the food they cooked in front of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own
Marian Galloway
Very disappointed, they were closed even though we had a reservation.
Diane Walker
This was my first time here. I can't wait to go back!! Everything was so good!!
Atmosphere: 5
Food: 5
Service: 5
David Souther
Not going to lie, was excited to have Genghis grill again after moving out of state thanks to the army after 6 years. Driving through to Vegas and ate here and first the server was amazing and nice. was sat quick and explained everything even though we have said that we’ve eaten here before. But that’s where it stops. The food was pretty disappointing from the get go, the sauce selections were absolutely weird (pesto in an Asian restaurant?) and the selection was meek.
I stopped in for lunch and walked out due to rotten, old looking ingredients and poor customer service. They were out of beef so I told them, then I waited about 5 minutes and still no beef. During my time just standing there, I realized they had old discolored veggies that must have been days old. Absolutely disgusting mushy jalapeños with white scum and dry carrots were a dead giveaway that these ingredients were put in these pans multiple days ago. After waiting and waiting, no one brought out beef so I left. I ended up finding much better food in the mall food court, this franchise is trash!
Atmosphere: 2
Food: 1
Service: 3
ツLowkey_Luis
So you’d think the manager there would be nice and helpful right? Well no as we all know you fill up your bowl with your choice of meat and veggies and yes sometimes they do fall off the bowl and on too the floor. Honest mistake right ? Well no the main manager came and told us “ well if you keep on dropping the meat your gonan run us out of business” ok no big deal took it as a joke but then he kept on giving us the most disgusted look. So I ask for a manager come to find out he is the main manager! And I ask for an apology due to how we were treated and I quote “ I don’t have to apologize this is my restaurant and if you don’t like it you can leave “ 1/10 I recommend you guys stay away from this place disrespectful management and it’s not clean at All.
AMVS creators unite.
The lady cook was very nice and respectful. Washed her hands when she touched her face before cooking. Great selection of food. Would recommend
We went today, June 29, 2024, open sign was lit, lights were on, but doors locked! No sign, no nothing! So Disappointing! Don't know if it's worth complaining to corporate, looks like they did Nothing to help! Really sad these Corporations treat their loyal customers, so crappy!!
I've been coming here for over 15 years. Used to be my 2nd favorite place to eat in town. Last couple times have been a major disappointment.
The place feels drab, almost awkward feeling. Meat section has been sparse with several out of stock items and what they do have seems a little on the older side. Calamari was off tasting, steak was tiny little cubes. Passive aggressive signs around the sauce station, and most sauces were pretty much empty. Mind you this was at about 1:30.
Asked for udon noodles and they have definitely changed. No longer the thick flavorful noodles, now it's more like just really long thin spaghetti noodles with zero flavor, undercooked, and very clumpy.
Not this time, but last time I went it was quite busy, and the new owner or head manager, older guy, got into an argument with an employee at the cooking station over nothing. Telling his employee he could just f'n leave. Everyone in line went silent and could see everyone's disturbed look on their faces.
Lastly, the prices have sky rocketed. Pretty sure it's about double what it used to be, for a worse experience. I can't justify going here any more when there are better, cheaper places in town. I was hoping the last time I went, it was just a fluke, but seems to be the norm now.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Create Your Own
I paid 15 dollars for a burnt bowl of noodles and I mean really burnt.
Atmosphere: 1
Food: 1
Service: 4
We ate at Mongolian stir fried this evening. It was good. After talking to an employee who worked there for several years, he relayed the woes they have been going through in trying to stay open and separating from Genges grill corporate. The sign says grill Mongolian stir fry. Leaving corporate negatively affected their supply chain and they were able to correct the maintenance issue. They are open and could use the business. Mr Man loved his.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Regular Bowl
Unfortunately, there seems to be a steep decline in the variety of foods and sauces that were available at Genghis grill. My kids have grown up really enjoying this place so this meal was a huge disappointment. I Hope they can make a comeback otherwise it's not worth going to.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Create Your Own
I am surprised how quickly this place is falling apart, and it's concerning how they keep things. Everything looks like it's starting to fall apart, and no one cares. Service was horrible. Took forever to get drinks, and I had to go find straws myself. We wanted appetizers that never showed up because they didn't get put in. Food was good, though, but how hard is it to mess something up that you created yourself. We won't be back, which is sad because this used to be our to go place when we passed through.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Create Your Own
Good food. We liked how you picked the food they cooked in front of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own
Very disappointed, they were closed even though we had a reservation.
This was my first time here. I can't wait to go back!! Everything was so good!!
Atmosphere: 5
Food: 5
Service: 5
Not going to lie, was excited to have Genghis grill again after moving out of state thanks to the army after 6 years. Driving through to Vegas and ate here and first the server was amazing and nice. was sat quick and explained everything even though we have said that we’ve eaten here before. But that’s where it stops. The food was pretty disappointing from the get go, the sauce selections were absolutely weird (pesto in an Asian restaurant?) and the selection was meek.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Regular Bowl
Restaurantji Recommends
I love it there so nice
Atmosphere: 5
Service: 5
delicious foodfriendly staff
I stopped in for lunch and walked out due to rotten, old looking ingredients and poor customer service. They were out of beef so I told them, then I waited about 5 minutes and still no beef. During my time just standing there, I realized they had old discolored veggies that must have been days old. Absolutely disgusting mushy jalapeños with white scum and dry carrots were a dead giveaway that these ingredients were put in these pans multiple days ago. After waiting and waiting, no one brought out beef so I left. I ended up finding much better food in the mall food court, this franchise is trash!
Atmosphere: 2
Food: 1
Service: 3
So you’d think the manager there would be nice and helpful right? Well no as we all know you fill up your bowl with your choice of meat and veggies and yes sometimes they do fall off the bowl and on too the floor. Honest mistake right ? Well no the main manager came and told us “ well if you keep on dropping the meat your gonan run us out of business” ok no big deal took it as a joke but then he kept on giving us the most disgusted look. So I ask for a manager come to find out he is the main manager! And I ask for an apology due to how we were treated and I quote “ I don’t have to apologize this is my restaurant and if you don’t like it you can leave “ 1/10 I recommend you guys stay away from this place disrespectful management and it’s not clean at All.
The lady cook was very nice and respectful. Washed her hands when she touched her face before cooking. Great selection of food. Would recommend
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