Starbucks

Customer service seems to be hit or miss at this location. That's on management. They should have friendlier people in the drive thru. The older woman waiting on me seemed annoyed, providing no positive customer interaction.
I dont like leaving bad reviews, but this was just not a good experience.

Atmosphere: 3

Food: 2

Service: 1

Unbelievable disrespect ??? to a patron and PAYING CUSTOMER. we paid extra for my PERSONAL CUP and gave them the specifications. As well as paying extra and TIPPING. and the mannerism I was retorted with is enough to tell everyone to go to another coffee shop! I remember when this branch was opened. And not once have I ever received a good response nor a respectful tone from the staff. I realize it's coffee and confections however as a burrista I hold other burristas to a higher standard and when you mess with a womans coffee that is a sure way to eliminate future relationships and return customers. We will be warning others. And please send an educational director to advise on exactly what to do for future customers so this can be avoided. When you pay for what you are asking, it should be given not protested. Also treat every customer with respect, WE PAY YOUR CHECKS. REMEMBER THAT!

Atmosphere: 1

Food: 1

Service: 1

Favorite Starbucks in the Grand Valley, the service has always been amazing. Going in often enough they recognize me and will always start conversation. Will thoroughly explain why they can/cannot do certain things such as sub a base for their iced energy drinks because of the caffeine content, or mentioning they can add cinnamon powder for free in chai lattes. I recommend everyone heading to this location, the management at this store is also thoughtful and kind. I’ve had one mishap with a grilled cheese because there was no cheese (they come prepackaged to be cooked in the toaster oven), they made sure to give me a new one and apologized over the situation even though I personally thought it was funny. Overall it’s amazing here, the inside is always clean and tidy, the baristas are fast, personable, kind, and the management does well with ensuring any mishaps are quickly taken care of.

Atmosphere: 5

Food: 5

Service: 5

Bad attitude

This is my go-to Starbucks in town, when I want to get out of the house and do a little work on the computer. There's usually a couple of other locals who frequent this location as well and it's easy to see why. The staff is always friendly, and the service is quick!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Traveler - Veranda Blend

I placed a mobile order and let them know my name and that my cup was here when I got there (right when the app said it'd be ready). I then sat down and waited for five minutes.The barista put the temp cup (with tons of ice after I asked for light ice) at the mobile station but didn't put it in my cup, I waited a few minutes and then let her know that was my cup. She poured it in and so I sat down and waited for the cold foam. Five minutes later still nothing.So I went and stood next to the pick up and she sighed and asked if I needed something else. So I pointed out that I wanted light ice and was waiting for chocolate cold foam.She rolled her eyes and remade the drink with barely any cold foam.Not impressed at all!Rude barista and not even a great drink after waiting 20 minutes past when the app said it would be ready.

Atmosphere: 4

Food: 2

Service: 1

The employees working were VERY rude and every interaction with them made me want to yell at them. They were very disrespectful and rude. Unless you don't mind that I would not recommend this starbucks.

Atmosphere: 1

Service: 1

The lady taking my order was so nice! Instantly put a smile on my face (why I rated it two stars for service), but when I got to the window the older lady there was so rude and short. Got my drink and it wasn’t even mixed, I have never gone to a Starbucks and received a drink that wasn’t mixed. Worst experience I have had at a Starbucks.

Atmosphere: 1

Food: 1

Service: 2

Mike gave us a coffe experience. He is very knowledgeable and courteous.Thoroughly enjoyed our visit.

Atmosphere: 5

Food: 5

Service: 5

Love this Starbucks it's my favorite one the drinks are always made right nice and fresh the employees are nice and understanding! I recommend only this

Atmosphere: 4

Food: 4

Service: 4

I will make a special trip (drive across town) to come to this location for my coffee. They get my order right every time. The staff is courteous and professional. You are all wonderful!

Highly recommended

Slowest Starbucks in town

I love the international buffet alway great for a quick

Atmosphere: 4

Food: 5

Service: 5

Black haired girl with spikey nose ring and horrible attitude ruined our experience. Literally ruined a great moment in our day. So disappointing, you don’t know what other people are going through. Try kindness . Boo on you. I hope you see this and realize that maybe customer service isn’t for you. Maybe you’re better suited for radio.

Service: 1