We went to grab a quick dinner from the drive-thru. It was pretty empty in the parking lot so it should’ve been pretty fast. A lady took our order. We paid and had us go around front to wait for our food to finish (even though we were the only car there). We ordered large drinks, large fries, and told her we wanted regular extra sides.
It took about 15 minutes for our order to come out. Already annoyed. The guy who came out (it was his first day, so I don’t blame him. He was very nice and was as helpful as he could be), gave me no fries with my combo and small drinks. They only put our extra sides in the bag, with no receipt to check what we paid for.
I ask the guy for my receipt since it was not given to us to check on what we were charged for. Our order was for “regular” size combos and the extras were subbed. He informed me that the lady who took our order did this because it was “cheaper.” Now I am incredibly annoyed.
IF SOMEONE ASKS FOR SPECIFIC ITEMS OR SIZES, DO NOT “SUBSTITUTE” OR CHANGE OUR ORDER. YOU DID NOT ASK, NOR SUGGEST THAT AS AN OPTION.
I don’t care if it’s cheaper, nor did I ask for a cheaper option. Give me what I ask for, or at the very least, try asking your customer if they want to do that instead of assuming. If you don’t want to, try working somewhere that’s not customer service oriented. A&W/KFC, do yourselves a favor and hire someone who knows how to ask questions and write down what the customer orders for. It’ll save you a lot of business by having employees do what they are hired for.
Everyone, drive the extra few miles. It’ll be faster to get your food somewhere else than here, and most likely, get what you asked for.
Atmosphere: 1
Food: 3
Service: 1
andrew funk
I write this as I've been waiting damn near 35 mins for my food
Julian C.
Went through the drive thru to get a quick drink on my way home. Saw y'all still make the root beer. Ordered a half gallon and was instructed to park. From the moment I parked to the moment I got the root beer, 17 minutes had passed. Thank you very much to the employee who was outside on break, went back inside, came out and asked what I needed and delivered my drink. I never would have gotten my Root beer if he hadn't come back outside and asked.
Edit 1: Oh my God hahaha I can't believe I had to come back and EDIT this!!! The root beer is INCREDIBLY watered down and it's flat... What the flip? I want my $5 back lol that's RIDICULOUS I had to wait that long for watered down FLAT root beer 😭 not even fully filled either.
Atmosphere: 1
Food: 1
Service: 2
Damein Jaywalter
Garbage attitude service and how can you be known for root beer when it tasstes watered down.
Djaywalter R
Garbage attitude service and how can you be known for root beer when it tasstes watered down.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Hamburger
Shari Velasquez
The only reason why I gave this nasty place 1 star was because 0 stars isn't an option. I just ordered here this evening. Spen fourth dollars on a family meal and some nuggets and the drumsticks and thighs were the nastiest pieces of whatever that was we attempted to eat ever! My kids love chicken and not a single one of us could even finish an entire piece! The nuggets were crumbs and the service was rude. Don't eat here unless you plan on having to buy something else for dinner like I did. That was 40$ in the trash, and we ended up with little Ceasars as we couldn't even finish the food and were still hungry!
Atmosphere: 1
Food: 1
Service: 1
Gigi
They are always so nice and very fast! I will be coming back here :)
Till SubContractor
Always enjoy a burger from here
Valerie Houseman
It’s snowing outside, there is nobody in line in the drive thru behind me. They made their staff go outside to bring me my order! Nobody in line behind me. Let those employees stay inside!
Atmosphere: 1
Food: 4
Service: 1
Mark Aguilar Aguilar
Today i went to A&W For 2 papa burger combos! I asked for no pickles or Thousand Island sauce but i wanted mustard and ketchup! Well i got home and all the burgers had was a hamburger patty, cheese and a half bottle of mustard and ketchup seeping out the sides! I called and the best they could do was have me take them all the way back to get them replaced! Never going back again!!!
Hadn't been to this store in years, now I remember why. Terrible service they hid rather than take you order. I'll never be back and I live in the neighborhood
Koltain Leszcynski
I drove 15 minutes each way to have an A&W burger today and my experience was far from pleasant. When I got home, I noticed that only one of the two fries were in the bag. I tried to call the number to let them know in attempt to fix the issue, but the phone number that Google provided did not even ring.I am not driving 30 minutes to get my owed refund, so instead I will never visit this location again and encourage anyone from going out of their way to visit.
Apostle Paul (A.P.)
Food came out fast but other than that not much going for it. It was honestly not bad though. I enjoy when I can just get my food and go. I will say I wish the food came out looking a little better, though. They're just quick, quiet, and effective here. If that's for you, that's for you. If not ?
Atmosphere: 3
Food: 4
Service: 3
Danny Pennetta
Food was fresh. Staff and manager were friendly. Kind of enjoyed watching the teamwork.
We went to grab a quick dinner from the drive-thru. It was pretty empty in the parking lot so it should’ve been pretty fast. A lady took our order. We paid and had us go around front to wait for our food to finish (even though we were the only car there). We ordered large drinks, large fries, and told her we wanted regular extra sides.
It took about 15 minutes for our order to come out. Already annoyed. The guy who came out (it was his first day, so I don’t blame him. He was very nice and was as helpful as he could be), gave me no fries with my combo and small drinks. They only put our extra sides in the bag, with no receipt to check what we paid for.
I ask the guy for my receipt since it was not given to us to check on what we were charged for. Our order was for “regular” size combos and the extras were subbed. He informed me that the lady who took our order did this because it was “cheaper.” Now I am incredibly annoyed.
IF SOMEONE ASKS FOR SPECIFIC ITEMS OR SIZES, DO NOT “SUBSTITUTE” OR CHANGE OUR ORDER. YOU DID NOT ASK, NOR SUGGEST THAT AS AN OPTION.
I don’t care if it’s cheaper, nor did I ask for a cheaper option. Give me what I ask for, or at the very least, try asking your customer if they want to do that instead of assuming. If you don’t want to, try working somewhere that’s not customer service oriented. A&W/KFC, do yourselves a favor and hire someone who knows how to ask questions and write down what the customer orders for. It’ll save you a lot of business by having employees do what they are hired for.
Everyone, drive the extra few miles. It’ll be faster to get your food somewhere else than here, and most likely, get what you asked for.
Atmosphere: 1
Food: 3
Service: 1
I write this as I've been waiting damn near 35 mins for my food
Went through the drive thru to get a quick drink on my way home. Saw y'all still make the root beer. Ordered a half gallon and was instructed to park. From the moment I parked to the moment I got the root beer, 17 minutes had passed. Thank you very much to the employee who was outside on break, went back inside, came out and asked what I needed and delivered my drink. I never would have gotten my Root beer if he hadn't come back outside and asked.
Edit 1: Oh my God hahaha I can't believe I had to come back and EDIT this!!! The root beer is INCREDIBLY watered down and it's flat... What the flip? I want my $5 back lol that's RIDICULOUS I had to wait that long for watered down FLAT root beer 😭 not even fully filled either.
Atmosphere: 1
Food: 1
Service: 2
Garbage attitude service and how can you be known for root beer when it tasstes watered down.
Garbage attitude service and how can you be known for root beer when it tasstes watered down.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Hamburger
The only reason why I gave this nasty place 1 star was because 0 stars isn't an option. I just ordered here this evening. Spen fourth dollars on a family meal and some nuggets and the drumsticks and thighs were the nastiest pieces of whatever that was we attempted to eat ever! My kids love chicken and not a single one of us could even finish an entire piece! The nuggets were crumbs and the service was rude. Don't eat here unless you plan on having to buy something else for dinner like I did. That was 40$ in the trash, and we ended up with little Ceasars as we couldn't even finish the food and were still hungry!
Atmosphere: 1
Food: 1
Service: 1
They are always so nice and very fast! I will be coming back here :)
Always enjoy a burger from here
It’s snowing outside, there is nobody in line in the drive thru behind me. They made their staff go outside to bring me my order! Nobody in line behind me. Let those employees stay inside!
Atmosphere: 1
Food: 4
Service: 1
Today i went to A&W
For 2 papa burger combos! I asked for no pickles or Thousand Island sauce but i wanted mustard and ketchup! Well i got home and all the burgers had was a hamburger patty, cheese and a half bottle of mustard and ketchup seeping out the sides! I called and the best they could do was have me take them all the way back to get them replaced! Never going back again!!!
Restaurantji Recommends
Hadn't been to this store in years, now I remember why. Terrible service they hid rather than take you order. I'll never be back and I live in the neighborhood
I drove 15 minutes each way to have an A&W burger today and my experience was far from pleasant. When I got home, I noticed that only one of the two fries were in the bag. I tried to call the number to let them know in attempt to fix the issue, but the phone number that Google provided did not even ring.I am not driving 30 minutes to get my owed refund, so instead I will never visit this location again and encourage anyone from going out of their way to visit.
Food came out fast but other than that not much going for it. It was honestly not bad though. I enjoy when I can just get my food and go. I will say I wish the food came out looking a little better, though. They're just quick, quiet, and effective here. If that's for you, that's for you. If not ?
Atmosphere: 3
Food: 4
Service: 3
Food was fresh. Staff and manager were friendly. Kind of enjoyed watching the teamwork.
Atmosphere: 5
Food: 5
Service: 5
Rude person at window had to wait 10 minutes for
Atmosphere: 5
Food: 3
Service: 2
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