Ordered a 2 liter soda which failed to deliver or refund. I needed to call and got a run around. I was 1st told this store was not my delivery store but I confirmed it was a failure from this store.
Service: 1
Recommended dishes: Pepperoni Pizza
Tom
This location is the home of skimpy toppings. Beef to be precise. I hear they have to cook their beef separately. It's more work and they don't like it. Order double beef and it will be less than single beef, but they will be happy to take your money for double. I checked with another Domino's and they agreed it was not double. This Domino's on Lewis in Lakewood will pretend that it's the right amount!
Atmosphere: 2
Food: 1
Service: 1
JM Thompson
Placed an order at 6pm; estimated delivery time was “36-49” minutes. After an hour and a half, I called the store. A manager (?) told me “I was lucky - up until 5pm the delivery window was 2 to 2 1/2 hours. I asked why the delivery time was shown as 36-49 minutes and manager hung up. It’s now been 2 hours - still no pizza. Will never order from Lakewood Domino’s again.
Service: 1
Jas Jordahl
No one answers the phone. Items were forgotten and I just want a refund. Corporate spends money on commercials and forgets about the customer.
Atmosphere: 1
Food: 2
Service: 1
Enso
I’ve come to this location many times, but the interaction I had yesterday will be my last interaction at the store.
I waited in my truck until the tracker said my order was complete. I then went into the store and waited for an additional 10 minutes. When I voiced my concerns, what seemed to be manager on duty started to chastise me as if I was a child saying things like “who do you think you are” and that I needed to wait like everybody else.
Doesn’t even deserve 1 star
Atmosphere: 1
Food: 3
Service: 1
Solaris
DO NOT ORDER!!! I specified leave at door and included a message to call/text as my doorbell is broken, the driver silently left the food on the porch early in the delivery window, so when I went to check it was ice cold. Called and was told it was my fault for not checking the pizza tracker. worst support ever order from literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Johnson
Have eaten here plenty to say, save your money. They don't care and it shows through their work.
Jesse Bell
Carl was awesome, I asked if I could have a straw in my delivery notes and when he arrived he explained that Domino's doesn't even carry straws and he had taken it upon himself to go to one of their neighboring stores and he got me a straw! Amazing customer service!
Service: 5
Talia Bock
I liked this dominoes until today. I had issues ordering online: my card kept getting charged but order not going through so I called to place the order and let them know I’d show that my card was charged when i arrived. I understand this is a mistake and I’m defying NO WAY mad or upset because I will obviously get my money back, through them or filing a dispute on my credit card. The manager gets on to take my order and right off the bat is acting rude and defensive (like I was mad or something) I still understand because she probably felt with customers who might get upset over this so I brush it off and just say I’ll put my order in with you so I can just bypass the technical issues. She wouldn’t let me order the exact same because those are online deals (a little dumb that they couldn’t honor it but still not that big of a deal) …. What makes me decide to leave a 1 start is because when I got there I asked for her ( the manager) like she asked me to and the girl went to get her and she refused to come talk to me and sent a new girl who had no idea how to even work the register so I just said can I get corporates number just in case the charges don’t fall off I can call them to assist me (because I was basically already told that’s what I would need to do) the whole time the manager was looking over like I was an issue which was weird because it’s literally not that big of a deal It sucks I didn’t get the online point but they usually expire anyway. She gets a 1 star for her weird offensive attitude, not knowing the address to her own location, and creating an issue that wasn’t even an issue. For someone to be in management, it weird that her new employee was WAY more cordial and friendly than she was. Do better! And hats off to the new girl who handled the manager’s responsibilities with poise.
Atmosphere: 1
Service: 1
Brooke Armbrust
Called to make sure I ordered pizza to the right address as I have a couple saved in the app. Took five minutes for the store to answer my call and the guy who answered was incredibly rude. He asked how he could help and I said I wanted to double check my address and he said “we are super busy so that takes a lot of time” finally got him to confirm address and immediately hangs up the phone. Absolutely terrible customer service and I normally don’t write reviews but such bad service I felt like I needed to.
Tried to call in advance 3 times someone answered and put it back on hold.. how do I end up still coming to the dumb store and the Hispanic chick tries to say oh I’m sorry we’re busy but you had 2 workers doing nothing who took my order and I still have to wait 35 mins for a pizza won’t order or mess with this one ever again and they right down the street from my house. Pathetic
Dave Arnold
They refuse to make their wings with even 1/4 of the sauce shown in photos. They have always “made it right” when I call to ask wtheck, but this is systemic and I believe its a problem with the DM. Worked at Domino’s for years at Jewell and Kipling and we never put out wings like this. Jo-Berly vs new ownership.
Atmosphere: 1
Food: 1
Service: 5
Michele White
The WORST pizza I have ever bought. Couldn't even eat ONE piece. Will never go back.
Atmosphere: 2
Food: 1
Service: 2
Johnathan Rodriguez
Delivery driver “Craig” couldn’t even be bothered to hand the two pizzas I ordered to me, despite me being directly at the door. Just drops them, knocks on the door, and walks away. Why even tip if they can’t be bothered to hand it to me? I never asked for contactless delivery. Way to go guys.
Atmosphere: 1
Food: 2
Service: 1
Jessica Alderman
I accidentally ordered the same order twice on the app and someone from the Lewis Way restaurant in Lakewood CO called me to confirm that it may have been a mistake. Thank you for going above and beyond!
Ordered a 2 liter soda which failed to deliver or refund. I needed to call and got a run around. I was 1st told this store was not my delivery store but I confirmed it was a failure from this store.
Service: 1
Recommended dishes: Pepperoni Pizza
This location is the home of skimpy toppings. Beef to be precise. I hear they have to cook their beef separately. It's more work and they don't like it. Order double beef and it will be less than single beef, but they will be happy to take your money for double. I checked with another Domino's and they agreed it was not double. This Domino's on Lewis in Lakewood will pretend that it's the right amount!
Atmosphere: 2
Food: 1
Service: 1
Placed an order at 6pm; estimated delivery time was “36-49” minutes. After an hour and a half, I called the store. A manager (?) told me “I was lucky - up until 5pm the delivery window was 2 to 2 1/2 hours. I asked why the delivery time was shown as 36-49 minutes and manager hung up. It’s now been 2 hours - still no pizza. Will never order from Lakewood Domino’s again.
Service: 1
No one answers the phone. Items were forgotten and I just want a refund. Corporate spends money on commercials and forgets about the customer.
Atmosphere: 1
Food: 2
Service: 1
I’ve come to this location many times, but the interaction I had yesterday will be my last interaction at the store.
I waited in my truck until the tracker said my order was complete. I then went into the store and waited for an additional 10 minutes. When I voiced my concerns, what seemed to be manager on duty started to chastise me as if I was a child saying things like “who do you think you are” and that I needed to wait like everybody else.
Doesn’t even deserve 1 star
Atmosphere: 1
Food: 3
Service: 1
DO NOT ORDER!!! I specified leave at door and included a message to call/text as my doorbell is broken, the driver silently left the food on the porch early in the delivery window, so when I went to check it was ice cold. Called and was told it was my fault for not checking the pizza tracker. worst support ever order from literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Have eaten here plenty to say, save your money. They don't care and it shows through their work.
Carl was awesome, I asked if I could have a straw in my delivery notes and when he arrived he explained that Domino's doesn't even carry straws and he had taken it upon himself to go to one of their neighboring stores and he got me a straw! Amazing customer service!
Service: 5
I liked this dominoes until today. I had issues ordering online: my card kept getting charged but order not going through so I called to place the order and let them know I’d show that my card was charged when i arrived. I understand this is a mistake and I’m defying NO WAY mad or upset because I will obviously get my money back, through them or filing a dispute on my credit card. The manager gets on to take my order and right off the bat is acting rude and defensive (like I was mad or something) I still understand because she probably felt with customers who might get upset over this so I brush it off and just say I’ll put my order in with you so I can just bypass the technical issues. She wouldn’t let me order the exact same because those are online deals (a little dumb that they couldn’t honor it but still not that big of a deal) …. What makes me decide to leave a 1 start is because when I got there I asked for her ( the manager) like she asked me to and the girl went to get her and she refused to come talk to me and sent a new girl who had no idea how to even work the register so I just said can I get corporates number just in case the charges don’t fall off I can call them to assist me (because I was basically already told that’s what I would need to do) the whole time the manager was looking over like I was an issue which was weird because it’s literally not that big of a deal
It sucks I didn’t get the online point but they usually expire anyway. She gets a 1 star for her weird offensive attitude, not knowing the address to her own location, and creating an issue that wasn’t even an issue. For someone to be in management, it weird that her new employee was WAY more cordial and friendly than she was. Do better! And hats off to the new girl who handled the manager’s responsibilities with poise.
Atmosphere: 1
Service: 1
Called to make sure I ordered pizza to the right address as I have a couple saved in the app. Took five minutes for the store to answer my call and the guy who answered was incredibly rude. He asked how he could help and I said I wanted to double check my address and he said “we are super busy so that takes a lot of time” finally got him to confirm address and immediately hangs up the phone. Absolutely terrible customer service and I normally don’t write reviews but such bad service I felt like I needed to.
Restaurantji Recommends
Tried to call in advance 3 times someone answered and put it back on hold.. how do I end up still coming to the dumb store and the Hispanic chick tries to say oh I’m sorry we’re busy but you had 2 workers doing nothing who took my order and I still have to wait 35 mins for a pizza won’t order or mess with this one ever again and they right down the street from my house. Pathetic
They refuse to make their wings with even 1/4 of the sauce shown in photos. They have always “made it right” when I call to ask wtheck, but this is systemic and I believe its a problem with the DM. Worked at Domino’s for years at Jewell and Kipling and we never put out wings like this. Jo-Berly vs new ownership.
Atmosphere: 1
Food: 1
Service: 5
The WORST pizza I have ever bought. Couldn't even eat ONE piece. Will never go back.
Atmosphere: 2
Food: 1
Service: 2
Delivery driver “Craig” couldn’t even be bothered to hand the two pizzas I ordered to me, despite me being directly at the door. Just drops them, knocks on the door, and walks away. Why even tip if they can’t be bothered to hand it to me? I never asked for contactless delivery. Way to go guys.
Atmosphere: 1
Food: 2
Service: 1
I accidentally ordered the same order twice on the app and someone from the Lewis Way restaurant in Lakewood CO called me to confirm that it may have been a mistake. Thank you for going above and beyond!
Food: 5
Service: 5
Loading...