Ordered a Marshmallow White Mocha but they ended up giving me a melted cup when I think they were trying to torch the marshmallows. I didn’t realize until the lid came off and got some of the drink spilled on me. This is a simple issue to fix, but I would think that the baristas would see if the cup was melted they would pour the drink into a new one. I don’t think I will be coming back.
Orange Pie
Today I ordered a marshmallow white mocha, which was $7. I waited a little less than 20 mins for my drink. Ultimately, they tried giving me my drink in a melted plastic cup and told me to wait in line and ask for a new drink. The vibes are nice but the customer care and drink was not worth it for me. edit: I also think their sandos are good but I would not get a drink from here again.
Atmosphere: 3
Food: 1
Service: 1
Corey Hirsch
Amazing service!
Atmosphere: 5
Food: 5
Service: 5
Bree Sasaki
My first visit to this cafe was an extremely disappointing experience, especially because I had been looking forward to it. as a Japanese-style cafe, I had high expectations for meticulous attention to detail and omotenashi. the reality was a disappointing and sharp contrast to these standards.
when I arrived in the morning, the atmosphere was immidiately upsetting. The staff lacked even basic friendliness; everyone seemed to have a frown on their faces, and the over all vibe was very off-putting. There were no welcoming greetings and no recommendations offered when I placed my order.
Things went bad to worse after I received my drink and food. As I was eating, water suddenly splashed down from their ceiling, hitting and completely ruining both of my drink and food. The water was colored black, making it a clear health hazard that necessitated immediate action. Despite the gravity of the incident and the cafe getting busier, I had to wait several minutes before anyone addressed the situation, NO ONE TENDED TO MY TABLE, APOLOGIZED OR CAME OVER TO FIX THE SITUATION. demonstrating a profound failure in customer care.
to make matters worse, a staff named Ally was rude and displayed a terrible attitude towards me. Her attempt to remedy the situation was frankly insulting: she unsanitary placed an empty bucket right on our table. Not only was this unhelpful, it was unsanitary response to health hazard and ruined order. THE TOTAL LACK OF SERVICE AND EMPATHY was unacceptable.
I truly regret spending my money here. The hype from social media was def not worth it. The order was expensive, and the matcha was not great at all tasting as if it were made from instant mix. they don't wash the mixing bowl after every use. I expected a high quality, whisked ceremonial grade matcha not cheap preparation.
Overall a bad experience , rude staff, lack of cleanliness and safety and empathy. a complete disregard for customer service.
Atmosphere: 1
Food: 1
Service: 1
Megan D
Adorable shop with such nice owners! I went on opening day and LOVED the chicken katsu sando, but was underwhelmed by the vienna coffee. I have come back a couple times for the sando and today decided to try their coffee again. The halloween special marshmallow white mocha was super cute and tasted really good too! I would definitely give their coffee another shot if you had it on opening day and didn’t really like it. I love this addition to Belmar and I will be back many times!
Atmosphere: 5
Food: 5
Service: 5
Sarah Mere
Super cute shop! Everything looked so good and Adam gave some great choices for us when we couldn't decide! Can't wait to come back and try more drinks :)
Atmosphere: 5
Food: 5
Service: 5
Leo Nibbe
Drinks were really good and they had cool unique pastries to try
Atmosphere: 5
Food: 5
Service: 5
Sheila Nguyen
I really liked this place, their chicken Sando was really good and their sesame matcha latte was not too sweet!
Atmosphere: 5
Food: 5
Service: 5
Helen Grenillo
I love the black sesame latte!
Atmosphere: 5
Food: 5
Service: 5
Karen Gomez
I came across this coffee shop and I am so glad I did. The coffee was one of the best I have tried. The baristas were very welcoming, especially Alex. He recommended me the pumpkin white chocolate drink and he just made me feel so welcomed.
Ordered a Marshmallow White Mocha but they ended up giving me a melted cup when I think they were trying to torch the marshmallows. I didn’t realize until the lid came off and got some of the drink spilled on me. This is a simple issue to fix, but I would think that the baristas would see if the cup was melted they would pour the drink into a new one. I don’t think I will be coming back.
Today I ordered a marshmallow white mocha, which was $7. I waited a little less than 20 mins for my drink. Ultimately, they tried giving me my drink in a melted plastic cup and told me to wait in line and ask for a new drink. The vibes are nice but the customer care and drink was not worth it for me. edit: I also think their sandos are good but I would not get a drink from here again.
Atmosphere: 3
Food: 1
Service: 1
Amazing service!
Atmosphere: 5
Food: 5
Service: 5
My first visit to this cafe was an extremely disappointing experience, especially because I had been looking forward to it. as a Japanese-style cafe, I had high expectations for meticulous attention to detail and omotenashi. the reality was a disappointing and sharp contrast to these standards.
when I arrived in the morning, the atmosphere was immidiately upsetting. The staff lacked even basic friendliness; everyone seemed to have a frown on their faces, and the over all vibe was very off-putting. There were no welcoming greetings and no recommendations offered when I placed my order.
Things went bad to worse after I received my drink and food. As I was eating, water suddenly splashed down from their ceiling, hitting and completely ruining both of my drink and food. The water was colored black, making it a clear health hazard that necessitated immediate action. Despite the gravity of the incident and the cafe getting busier, I had to wait several minutes before anyone addressed the situation, NO ONE TENDED TO MY TABLE, APOLOGIZED OR CAME OVER TO FIX THE SITUATION. demonstrating a profound failure in customer care.
to make matters worse, a staff named Ally was rude and displayed a terrible attitude towards me. Her attempt to remedy the situation was frankly insulting: she unsanitary placed an empty bucket right on our table. Not only was this unhelpful, it was unsanitary response to health hazard and ruined order. THE TOTAL LACK OF SERVICE AND EMPATHY was unacceptable.
I truly regret spending my money here. The hype from social media was def not worth it. The order was expensive, and the matcha was not great at all tasting as if it were made from instant mix. they don't wash the mixing bowl after every use. I expected a high quality, whisked ceremonial grade matcha not cheap preparation.
Overall a bad experience , rude staff, lack of cleanliness and safety and empathy. a complete disregard for customer service.
Atmosphere: 1
Food: 1
Service: 1
Adorable shop with such nice owners! I went on opening day and LOVED the chicken katsu sando, but was underwhelmed by the vienna coffee. I have come back a couple times for the sando and today decided to try their coffee again. The halloween special marshmallow white mocha was super cute and tasted really good too! I would definitely give their coffee another shot if you had it on opening day and didn’t really like it. I love this addition to Belmar and I will be back many times!
Atmosphere: 5
Food: 5
Service: 5
Super cute shop! Everything looked so good and Adam gave some great choices for us when we couldn't decide! Can't wait to come back and try more drinks :)
Atmosphere: 5
Food: 5
Service: 5
Drinks were really good and they had cool unique pastries to try
Atmosphere: 5
Food: 5
Service: 5
I really liked this place, their chicken Sando was really good and their sesame matcha latte was not too sweet!
Atmosphere: 5
Food: 5
Service: 5
I love the black sesame latte!
Atmosphere: 5
Food: 5
Service: 5
I came across this coffee shop and I am so glad I did. The coffee was one of the best I have tried. The baristas were very welcoming, especially Alex. He recommended me the pumpkin white chocolate drink and he just made me feel so welcomed.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Such a fun afternoon treat!
Atmosphere: 5
Food: 5
Service: 5
Great coffee. I love coming here!
Atmosphere: 5
Service: 5
Simple cozy vibe, great place to study. Delicious sandwiches and coffee.
Atmosphere: 5
Food: 5
Service: 5
Definitely a place you have to visit in Belmar!! great unique food options, nice atmosphere, and amazing customer service!! 10/10
Atmosphere: 5
Food: 5
Service: 5
Super cute! I live near by and fear all my money will go to this place
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