I used to come here on my lunch break but due to the new ownership I will not be coming back. I asked for extra olives and even asked if I could pay extra. New ownership does not allow extra toppings even at a charge. Sorry ownership but 6 olives on a footlong is pathetic. Staff is nice and the facility is clean but I'm not wasting money on a subpar sandwich again.
Atmosphere: 1
Food: 1
Service: 1
Daniel Villafuerte
I dont subway iften do to trust issues. But when i do this place is clean, workers are friendly and sandwiches are fresh
Atmosphere: 5
Food: 5
Service: 5
R A.
Im a hispanic woman with a 11yr special needs child. On 12/3, around 5:15, we stopped at this location BC it was closest to us, 1st time here. there was two gentleman waiting two employees, both females. The mailman & I started having a pleasant conversation & laughing because we both had coupons. The other man with a yellow t-shirt laughed too and said a word or two (the two men are white). The employees treated this gentleman with no issue. The two women working seemed annoyed. the older female aprotched, saying, "Next NEXT!" I "Responded oh sorry hi how are you"-older female:"What do you want!"I explained we wanted to build our own sub, I didn't want any of the subs on the menu (everytime we get Subway it's not one off the menue) I said I'd like two foot longs & before i could say the kind of bread she talked over me and said with an attitude "what bread) Trying to teach my son social skills I asked him to order his own.-son said: "Can I please have an Italian bread foot long with chicken brest?"-older femail: "we don't have chicken brest, choose another." -son: "What kind of chicken do you have?-older female: (points at the menue)-I explain we only add three ingredients we don't want anything from the menu. - older female: (frustrated huffs)"You have to pick one off those As I discussed with my son, the best choice, I glanced toward the older female, she was rolling her eyes & seemed impatient.- older female: (with the meanest look) said"What do you want?"the other younger female on the register was charging the customer with a bright yellow T-shirt. We ended up choosing the elite chicken at this time I noticed the tension I really just wanted to leave, but my son really wanted a sub. Older female started making the sub added the chicken & the bacon, I double-checked with my son if he wanted the bacon he Shook head I could tell he was uncomfortable.I said,"Can you please remove the bacon, we don't want it" -older female: slmas the bacon on the table ( looks me in my eyes & Squinted a little her voice got louder). What do you want then! - I said: "instead can you please add turkey?"-older female: (with an attitude) You know that is extra cost? -I responded: yes, I know it is extra, is Ok I'm adding extras (I halfway smiled, hoping it would release the tension a little) The gentleman with the yellow shirt was leaving he looked back because he could hear everything. There weren't any other customers after me. older female: What else?Me: American cheese, and that's it. Older female: she snaped, " That is also extra!"I snapped back: " You already told me it is an additional fee for extra, I've been knowing," Older female: As she was slamming the cheese on the sub, she said. You know what? If you don't stop your little attitude, you're gonna have to leave! Me: Ma'am I'd be nothing but polite to you, you have been rude this entire time and all I said whas that I know it's extra I will pay the extra fee. The cashier female: You know she has to say that every single time Me: I understand, but I did tell her I would be adding extras, and it ok for the extra fees as I was saying we are getting 2 subs exactly the same. The older female inturopted me, screaming at us me saying get out both of you leave! As she was putting the three ingredients back to where she got them and also the bread My son was started walking towards the door I said we are not leaving you are being extremely rude and they kept talking over me.Leave or we're gonna call the cops We are not going to sell you anything so Just leave They walked I walked towards i the lobby my son was so scared he said let's just leave I asked him to waite outside that I whanted to waite for the officers, they keped getting near me & screamin I told her i'm just looking at the menu (trying to see if there is no option to bui
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
Mary Rojas
This is the worst subway, and it has been for a while. I don't even know why I tried this location again. The lady that works there around 3-4pm Monday. is very rude, shouldn't hold a service job with such an ugly attitude. No wonder the place was empty, not a customer insight. Not a good employee to represent this establishment. Might as well just close this location down 😂 Needless to say we went to the other location on Alameda, what a world of difference with the service they provided. Don't EVER GO HERE YOU WILL REGRET IT!!!
Atmosphere: 1
Food: 1
Service: 1
Nicole Rosenberg Marshall
Ordered a six-inch sandwich (tuna, white bread, no cheese). I only wanted one other ingredient: extra pickles. The lady told me flat no. I thought I had misunderstood her, so I asked again. The response was the same, but this time rude and condescending.
No pickles for you, I guess.
Atmosphere: 3
Food: 3
Service: 1
Sparki Beltran
The servers weren't very friendly.
Atmosphere: 3
Food: 4
Service: 4
Kim
I had the smallest crushed-up Italian BMT EVER. I couldn't hear the worker. "Pardon me" is asking one to speak louder. Please let him know that. I homeless man was smoking by the front door. Not worth the drive
Atmosphere: 1
Food: 1
Service: 1
Gio Hernandez
I ordered on uber eats because im at work and cant leave, I paid for a foot long rotisserie chicken sub and paid for avocado they sent me a six inch, no avocado, stale flatbread when I looked at the reviews I saw that this is not an isolated incident with flatbread they don't make the sandwich on the bread longways and fold it in half they do it the other way and wrap the bread around resulting in a 6 inch wrap. Then I had to call the restaurant over and over because they wouldn't answer when they finally did answer they said I could take the sandwich back and they would replace it, I'm at work and I can't leave you'd think people working there would realize they should pay extra close attention to delivery orders because chances are we can't just go get it switched. I said that to the employee and she said "well it happens" that is not okay.
This place is a rip off. On 7/20/2024 I ordered a foot long flat bread sandwich and instead of making the sandwich along the middle and folding it over like a flat bread the lady put everything at the bottom and rolled it up. When I asked about it they say that’s how they all make them now. Which is false because I called the 2nd and Union store to ask how they make it and even the employee at that location said they made me a wrap and not a foot long sandwich I asked for. Trying to speak calmly and have an adult conversation with these employees at this Jewell location is not an option for them. They are short, argumentative, abrasive and unprofessional. So, basically I was charged for a foot long flat bread and only got a 6 inch wrap. And they still lie and say that’s how all flatbreads are made at all subways. Do yourself a favor and a service by going to a different subway where you’ll get what you order and be treated like a human being.
Atmosphere: 1
Food: 1
Service: 1
Garry Williams
Subway has added some very tasty sandwiches to their menu. Love the new additions.
Atmosphere: 4
Food: 5
Service: 5
Tom
I picked up a sandwich at 9 PM, The store closes at 10 PM. I was hoping to eat my sandwich for 10 minutes or so in the store, but I was not allowed. They were in a hurry to close!
Atmosphere: 2
Food: 4
Service: 2
Ben Hernandez
Excellent service and a very well-made sandwich unfortunately, some type of alarm kept going off in the dining room that was very annoying.
Horrible service. The employees are rude.
Atmosphere: 1
Food: 1
Service: 1
I used to come here on my lunch break but due to the new ownership I will not be coming back. I asked for extra olives and even asked if I could pay extra. New ownership does not allow extra toppings even at a charge. Sorry ownership but 6 olives on a footlong is pathetic. Staff is nice and the facility is clean but I'm not wasting money on a subpar sandwich again.
Atmosphere: 1
Food: 1
Service: 1
I dont subway iften do to trust issues. But when i do this place is clean, workers are friendly and sandwiches are fresh
Atmosphere: 5
Food: 5
Service: 5
Im a hispanic woman with a 11yr special needs child. On 12/3, around 5:15, we stopped at this location BC it was closest to us, 1st time here. there was two gentleman waiting two employees, both females. The mailman & I started having a pleasant conversation & laughing because we both had coupons. The other man with a yellow t-shirt laughed too and said a word or two (the two men are white). The employees treated this gentleman with no issue. The two women working seemed annoyed. the older female aprotched, saying, "Next NEXT!" I "Responded oh sorry hi how are you"-older female:"What do you want!"I explained we wanted to build our own sub, I didn't want any of the subs on the menu (everytime we get Subway it's not one off the menue) I said I'd like two foot longs & before i could say the kind of bread she talked over me and said with an attitude "what bread) Trying to teach my son social skills I asked him to order his own.-son said: "Can I please have an Italian bread foot long with chicken brest?"-older femail: "we don't have chicken brest, choose another." -son: "What kind of chicken do you have?-older female: (points at the menue)-I explain we only add three ingredients we don't want anything from the menu. - older female: (frustrated huffs)"You have to pick one off those As I discussed with my son, the best choice, I glanced toward the older female, she was rolling her eyes & seemed impatient.- older female: (with the meanest look) said"What do you want?"the other younger female on the register was charging the customer with a bright yellow T-shirt. We ended up choosing the elite chicken at this time I noticed the tension I really just wanted to leave, but my son really wanted a sub. Older female started making the sub added the chicken & the bacon, I double-checked with my son if he wanted the bacon he Shook head I could tell he was uncomfortable.I said,"Can you please remove the bacon, we don't want it" -older female: slmas the bacon on the table ( looks me in my eyes & Squinted a little her voice got louder). What do you want then!
- I said: "instead can you please add turkey?"-older female: (with an attitude) You know that is extra cost? -I responded: yes, I know it is extra, is Ok I'm adding extras (I halfway smiled, hoping it would release the tension a little) The gentleman with the yellow shirt was leaving he looked back because he could hear everything. There weren't any other customers after me. older female: What else?Me: American cheese, and that's it. Older female: she snaped, " That is also extra!"I snapped back: " You already told me it is an additional fee for extra, I've been knowing," Older female: As she was slamming the cheese on the sub, she said. You know what? If you don't stop your little attitude, you're gonna have to leave! Me: Ma'am I'd be nothing but polite to you, you have been rude this entire time and all I said whas that I know it's extra I will pay the extra fee. The cashier female: You know she has to say that every single time
Me: I understand, but I did tell her I would be adding extras, and it ok for the extra fees as I was saying we are getting 2 subs exactly the same. The older female inturopted me, screaming at us me saying get out both of you leave! As she was putting the three ingredients back to where she got them and also the bread My son was started walking towards the door I said we are not leaving you are being extremely rude and they kept talking over me.Leave or we're gonna call the cops We are not going to sell you anything so Just leave They walked I walked towards i the lobby my son was so scared he said let's just leave I asked him to waite outside that I whanted to waite for the officers, they keped getting near me & screamin I told her i'm just looking at the menu (trying to see if there is no option to bui
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
This is the worst subway, and it has been for a while. I don't even know why I tried this location again. The lady that works there around 3-4pm Monday. is very rude, shouldn't hold a service job with such an ugly attitude. No wonder the place was empty, not a customer insight. Not a good employee to represent this establishment. Might as well just close this location down 😂 Needless to say we went to the other location on Alameda, what a world of difference with the service they provided. Don't EVER GO HERE YOU WILL REGRET IT!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered a six-inch sandwich (tuna, white bread, no cheese). I only wanted one other ingredient: extra pickles. The lady told me flat no. I thought I had misunderstood her, so I asked again. The response was the same, but this time rude and condescending.
No pickles for you, I guess.
Atmosphere: 3
Food: 3
Service: 1
The servers weren't very friendly.
Atmosphere: 3
Food: 4
Service: 4
I had the smallest crushed-up Italian BMT EVER. I couldn't hear the worker. "Pardon me" is asking one to speak louder. Please let him know that.
I homeless man was smoking by the front door.
Not worth the drive
Atmosphere: 1
Food: 1
Service: 1
I ordered on uber eats because im at work and cant leave, I paid for a foot long rotisserie chicken sub and paid for avocado they sent me a six inch, no avocado, stale flatbread when I looked at the reviews I saw that this is not an isolated incident with flatbread they don't make the sandwich on the bread longways and fold it in half they do it the other way and wrap the bread around resulting in a 6 inch wrap. Then I had to call the restaurant over and over because they wouldn't answer when they finally did answer they said I could take the sandwich back and they would replace it, I'm at work and I can't leave you'd think people working there would realize they should pay extra close attention to delivery orders because chances are we can't just go get it switched. I said that to the employee and she said "well it happens" that is not okay.
Food: 1
Service: 1
Kinda expensive.
Food: 5
Service: 5
Restaurantji Recommends
This place is a rip off. On 7/20/2024 I ordered a foot long flat bread sandwich and instead of making the sandwich along the middle and folding it over like a flat bread the lady put everything at the bottom and rolled it up. When I asked about it they say that’s how they all make them now. Which is false because I called the 2nd and Union store to ask how they make it and even the employee at that location said they made me a wrap and not a foot long sandwich I asked for. Trying to speak calmly and have an adult conversation with these employees at this Jewell location is not an option for them. They are short, argumentative, abrasive and unprofessional. So, basically I was charged for a foot long flat bread and only got a 6 inch wrap. And they still lie and say that’s how all flatbreads are made at all subways. Do yourself a favor and a service by going to a different subway where you’ll get what you order and be treated like a human being.
Atmosphere: 1
Food: 1
Service: 1
Subway has added some very tasty sandwiches to their menu. Love the new additions.
Atmosphere: 4
Food: 5
Service: 5
I picked up a sandwich at 9 PM, The store closes at 10 PM. I was hoping to
eat my sandwich for 10 minutes or so in the store, but I was not allowed. They were in a hurry to close!
Atmosphere: 2
Food: 4
Service: 2
Excellent service and a very well-made sandwich unfortunately, some type of alarm kept going off in the dining room that was very annoying.
Atmosphere: 4
Food: 5
Service: 5
Not as good as Jimmy John's or Jersey
Food: 3
Service: 4
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