I placed an order online on Febrary 6th and it was confirmed for pick up at the Kipling location at 5:30pm. When I arrived, the door was locked and there was a handwritten sign on the door that said "Had to Step Out. Be back ASAP. Sorry for the inconvenience. So sorry." I waited for 45 minutes and finally left to get my order at a different Subway. I had to submit a refund request on the App and have yet to get a response. I have also received no communication or apologies regarding my unfulfilled order from the Kipling Location. Unacceptable.
Atmosphere: 1
Food: 3
Service: 1
John M
Should have took the bad score at face value. I only came here because the terrible location on Union is always out of soda. I come here and the guy tells me their computer isn't working so it's cash only. Word of advice: Don't go to any Subway in the Denver metro. All their franchisees are clowns.
Atmosphere: 1
Food: 1
Service: 1
bri funny
Do not shop at this subway. The girl who looks like she’s on something will threaten to call the cops on you for trying to get a refund. Even if you’re not being erratic or angry. I had placed an order over a week ago and when I went the store was closed but I was still charged. I’ve been back and talked to a guy named AP and told me he was a manager but couldn’t give me a refund since they had revoked that privilege. He took my name number and the date/money of the order. A week goes by still no call. I kept trying to go after work but the store was always closed early. Today I went and it was open I wish I would’ve gotten her name but she told me the last time this happened she had to call the cops and she would do so again if needed. I wasn’t rude but clearly frustrated since this has been an ongoing issue. The number on the door is disconnected and the google number is wrong so calling has not been an option. I’ve reached out to subway corporate no response there. She took my info as well and I hope the manager calls cause if not I will be back. It’s not the $30 that’s the issue it’s the principal and the way they’ve handled business is atrocious. Next step will be the BBB
Atmosphere: 1
Food: 3
Service: 1
Shelby Henry
Always get great customer service and the food is always delicious. 😊
Food: 5
Service: 5
knowyourenemyoaoa
Disappointing bread was stale, there was hardly any tuna on it when I order extra tuna and they barely put any mayonnaise on it will not order or shop at this location anymore.
Food: 1
Cody Mcquay
The store is a joke. I placed my order at 7:55. It said that they closed at nine. They left me hanging until 840 and then voided out my order. You guys are a joke.
Atmosphere: 1
Food: 1
Service: 1
William McColm
They make better sandwiches faster than either of my wives or girlfriends. Everything is always on point 🔥💯
Atmosphere: 5
Food: 5
Service: 5
Jodi Hopkins
So bad! I did a pick up order. All the sandwiches were made incorrectly. For one of the sandwiches, the bread wasn't cooked all the way. Ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
Arien
Manager of this location is amazing always fast friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
Arien Christiansen
Manager of this location is amazing always fast friendly service
Wow so this is a new reopened store? Terrible food quality, one person in front of me and that apparently is enough to cause me to wait 20 min to be helped. $15 for a 6 inch , drink and cookie that barely filled me up? I gotta say I gave subway a shot and will never be coming back again. This business is about as bad as Jared turned out to be.
Atmosphere: 1
Food: 1
Service: 3
Larry Woody
Never going here ever again. My wife and I went here and got two sandwiches two chips and two drinks. There was no ice for the drinks but the person that was work said the pop machine served cold pop. But it came out off the machine hot. The worker said they would text the manager to see about a refund for the pop only. That's all we wanted. They said the manager said they don't do any refunds. And they didn't offer any kind of Compensation for the drinks. That's nit right to me it's like selling my money. I Suggest they fix that Immediately. What a poor way to run a bisnus.
kainalu Antonio
Worst subway sandwich ever. Got a foot long blt with literally 3 tiny pieces of bacon. Most bites were all veggies. On top of that the veggies were not fresh and very minimal as well. Customer services was good as the person was nice but I don’t understand how they charged me full price for that. Also it was so little I had to stop at Taco Bell next door after just to fill me up.
I placed an order online on Febrary 6th and it was confirmed for pick up at the Kipling location at 5:30pm. When I arrived, the door was locked and there was a handwritten sign on the door that said "Had to Step Out. Be back ASAP. Sorry for the inconvenience. So sorry." I waited for 45 minutes and finally left to get my order at a different Subway. I had to submit a refund request on the App and have yet to get a response. I have also received no communication or apologies regarding my unfulfilled order from the Kipling Location. Unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Should have took the bad score at face value. I only came here because the terrible location on Union is always out of soda. I come here and the guy tells me their computer isn't working so it's cash only. Word of advice: Don't go to any Subway in the Denver metro. All their franchisees are clowns.
Atmosphere: 1
Food: 1
Service: 1
Do not shop at this subway. The girl who looks like she’s on something will threaten to call the cops on you for trying to get a refund. Even if you’re not being erratic or angry. I had placed an order over a week ago and when I went the store was closed but I was still charged. I’ve been back and talked to a guy named AP and told me he was a manager but couldn’t give me a refund since they had revoked that privilege. He took my name number and the date/money of the order. A week goes by still no call. I kept trying to go after work but the store was always closed early. Today I went and it was open I wish I would’ve gotten her name but she told me the last time this happened she had to call the cops and she would do so again if needed. I wasn’t rude but clearly frustrated since this has been an ongoing issue. The number on the door is disconnected and the google number is wrong so calling has not been an option. I’ve reached out to subway corporate no response there. She took my info as well and I hope the manager calls cause if not I will be back. It’s not the $30 that’s the issue it’s the principal and the way they’ve handled business is atrocious. Next step will be the BBB
Atmosphere: 1
Food: 3
Service: 1
Always get great customer service and the food is always delicious. 😊
Food: 5
Service: 5
Disappointing bread was stale, there was hardly any tuna on it when I order extra tuna and they barely put any mayonnaise on it will not order or shop at this location anymore.
Food: 1
The store is a joke. I placed my order at 7:55. It said that they closed at nine. They left me hanging until 840 and then voided out my order. You guys are a joke.
Atmosphere: 1
Food: 1
Service: 1
They make better sandwiches faster than either of my wives or girlfriends. Everything is always on point 🔥💯
Atmosphere: 5
Food: 5
Service: 5
So bad! I did a pick up order. All the sandwiches were made incorrectly. For one of the sandwiches, the bread wasn't cooked all the way. Ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
Manager of this location is amazing always fast friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
Manager of this location is amazing always fast friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
Restaurantji Recommends
Angelica was amazing! Made the best sandwiches and gave us the best deals! She was amazing and this was the best subway I HAVE EVER HAD!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Oven Roasted Turkey, Chicken & Bacon Ranch Melt Chopped Salad
Worst subway ever!!
Wow so this is a new reopened store? Terrible food quality, one person in front of me and that apparently is enough to cause me to wait 20 min to be helped. $15 for a 6 inch , drink and cookie that barely filled me up? I gotta say I gave subway a shot and will never be coming back again. This business is about as bad as Jared turned out to be.
Atmosphere: 1
Food: 1
Service: 3
Never going here ever again. My wife and I went here and got two sandwiches two chips and two drinks. There was no ice for the drinks but the person that was work said the pop machine served cold pop. But it came out off the machine hot. The worker said they would text the manager to see about a refund for the pop only. That's all we wanted. They said the manager said they don't do any refunds. And they didn't offer any kind of Compensation for the drinks. That's nit right to me it's like selling my money. I Suggest they fix that Immediately. What a poor way to run a bisnus.
Worst subway sandwich ever. Got a foot long blt with literally 3 tiny pieces of bacon. Most bites were all veggies. On top of that the veggies were not fresh and very minimal as well. Customer services was good as the person was nice but I don’t understand how they charged me full price for that. Also it was so little I had to stop at Taco Bell next door after just to fill me up.
Atmosphere: 2
Food: 1
Service: 3
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