Ordered a baconnator, and received a son of baconator, Went back to have it remade and was charged for a son of baconator and received one again, corporate fixed my issue.
Atmosphere: 3
Food: 3
Service: 1
Nae Nae Bunz
Terrible customer service , i see why Wendy's is hiring AI to run their business
Atmosphere: 1
Food: 1
Service: 1
Laura Jimenez
This Wendy's has really gone downhill. Ive been there maybe 3 times in the last 6months, and everytime I have to pull to the side. Why??? I ordered i single meal, a kids nuggets and a frosty. I told the auto order thingy (not a live person anymore) I wanted ketchup. When we got to the window I asked for a BBQ too for the nuggets. The kid says the ketchup is free but the BBQ is 50cents. I pay. Im asked to pull up. I pull up in my big Sierra truck but theres a lady already there who wont pull up further. I get honked at. Finally she gets HER food and i pull up further. We wait and wait, other cars are going by BARLEY getting past my truck without scrapping it. Our food finally comes. Melted frosty for my kid, no ketchup (cause I wanted BBQ i guess) and no straw. Awful. Get it together or get new managers.
Food: 2
Service: 2
Michelle Pyles
Slowest Wendy's ever You should step in and help your customers that can't use the Ai
Atmosphere: 1
Food: 3
Service: 1
Brandon Shiver
This Wendy's is ridiculous. They have an AI ran drive thru, which is not the problem. The problem is that with all the technology they still can't get the order correct. They gave me an order that was not mine, when confronted about it the took it back through the window which I thought was against company policy. They never put on the lids properly. So when I grabbed my beverage it spilled all over my vehicle and clothing. They are rude as well.
Service: 1
Max Trader
No issues. These kids working hard here.
Atmosphere: 5
Food: 5
Service: 5
Jim Raby
You went A.I I will never come here again. You've took all the humanity out of going out . And the person is to drive through window was just like a robot.
Atmosphere: 1
Food: 5
Service: 1
Laura Perez
The manager Destiny was very helpful and accomadating. Fixed my order without issue
Atmosphere: 5
Food: 5
Service: 5
chris heckle
Food can be ok, the staff uses foul language and is about to crash out all the time, since they got the AI order taker I think they forgot how to talk to people.
Atmosphere: 1
Food: 3
Service: 1
Heidi Pyrchalla
Order one “grilled” chicken wrap and the chicken was freezing cold like it had just been defrosted and through in the wrap.
Staff always kills it very good customer service always clean with fresh food
Atmosphere: 5
Food: 5
Service: 5
Sara Jones
Had to ask for fresh French fries a few times, but other than that customer service is always good.
Food: 4
johno Leeroy
Bummer, AI is running the drive through just permanently lost a customer because of it. Ordered signature nuggets. Got “scorching hot” instead. Sucks to see a working pleasant ordering function ruined for the sake of not paying human beings
Atmosphere: 1
Food: 2
Service: 1
Mike DiCaprio
Good quality fresh and hot .
Atmosphere: 5
Food: 5
Service: 5
max rizzuto
Super rude and blatantly disrespectful employees. Was ignored more than once just trying to place and order. Drink machines and tables are pretty gross. Better options across the street
Ordered a baconnator, and received a son of baconator, Went back to have it remade and was charged for a son of baconator and received one again, corporate fixed my issue.
Atmosphere: 3
Food: 3
Service: 1
Terrible customer service , i see why Wendy's is hiring AI to run their business
Atmosphere: 1
Food: 1
Service: 1
This Wendy's has really gone downhill.
Ive been there maybe 3 times in the last 6months, and everytime I have to pull to the side. Why??? I ordered i single meal, a kids nuggets and a frosty. I told the auto order thingy (not a live person anymore) I wanted ketchup. When we got to the window I asked for a BBQ too for the nuggets. The kid says the ketchup is free but the BBQ is 50cents. I pay. Im asked to pull up. I pull up in my big Sierra truck but theres a lady already there who wont pull up further. I get honked at. Finally she gets HER food and i pull up further. We wait and wait, other cars are going by BARLEY getting past my truck without scrapping it. Our food finally comes. Melted frosty for my kid, no ketchup (cause I wanted BBQ i guess) and no straw.
Awful. Get it together or get new managers.
Food: 2
Service: 2
Slowest Wendy's ever
You should step in and help your customers that can't use the Ai
Atmosphere: 1
Food: 3
Service: 1
This Wendy's is ridiculous. They have an AI ran drive thru, which is not the problem. The problem is that with all the technology they still can't get the order correct. They gave me an order that was not mine, when confronted about it the took it back through the window which I thought was against company policy. They never put on the lids properly. So when I grabbed my beverage it spilled all over my vehicle and clothing. They are rude as well.
Service: 1
No issues. These kids working hard here.
Atmosphere: 5
Food: 5
Service: 5
You went A.I I will never come here again. You've took all the humanity out of going out . And the person is to drive through window was just like a robot.
Atmosphere: 1
Food: 5
Service: 1
The manager Destiny was very helpful and accomadating. Fixed my order without issue
Atmosphere: 5
Food: 5
Service: 5
Food can be ok, the staff uses foul language and is about to crash out all the time, since they got the AI order taker I think they forgot how to talk to people.
Atmosphere: 1
Food: 3
Service: 1
Order one “grilled” chicken wrap and the chicken was freezing cold like it had just been defrosted and through in the wrap.
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
Staff always kills it very good customer service always clean with fresh food
Atmosphere: 5
Food: 5
Service: 5
Had to ask for fresh French fries a few times, but other than that customer service is always good.
Food: 4
Bummer, AI is running the drive through just permanently lost a customer because of it.
Ordered signature nuggets. Got “scorching hot” instead. Sucks to see a working pleasant ordering function ruined for the sake of not paying human beings
Atmosphere: 1
Food: 2
Service: 1
Good quality fresh and hot .
Atmosphere: 5
Food: 5
Service: 5
Super rude and blatantly disrespectful employees. Was ignored more than once just trying to place and order. Drink machines and tables are pretty gross. Better options across the street
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