I almost never leave a review, but this store has consistently disappointed, I order a very simple drink and some how neither of the 2 .. things ordered ended up in the cup either time, I'm incredibly frustrated that my simple drink just cant be accomplished. I understand how busy it can get I work at a Dunkin in a different state, but consistent incompetence is a serious problem in this establishment.
Tyler Goetze
Can u put negative stars? Finally after this morning's visit I will NEVER stop at this Dumkin Donuts location again.. Outright rude staff, as I can see from prior reviews, I'm not alone in my thoughts! Sad the owner isn't making needed changes! I've business decline there ever since I moved to the neighborhood.. asta la vista Dumkin!
NY Joe
Closes at 6:40 per disgruntled employees…sorry franchise operator…good luck
Maddox Malaney
Very friendly staff, especially Koi who made me the best latte ever!!! I come here all the time and will continue to do so
Edit: Other than the manager, Dee, who is not a very good manager, the staff here is still very nice!! Glad Koi moved on to better things than dealing with Dee
Darisa Bender
Kay is rude and has no professionalism or customer service! Pass on this place for sure!!
Ashley Dwyer
Been here for 10 mins and havent been acknowledged. My mobile order is ready and just sitting there. The 2 girls look dirty and hair everywhere. No hair nets, with 3 feet of untamed fake hair.
Brandon
Store never has any donuts. The service is slow and the selection of donuts is poor.
Dan Gilbride
We wait in line and no one ever bothers to come Serve us. It’s the third time in as many weeks tbat the service is slow and feels like no one is working. The customer service stinks.
I’m done. Won’t be back ever again.
Service: 1
john lumpkin
Waiting 10 minutes for pickup before I had to ask about my order that they didn't have ready still.
Service: 1
Zachary Zaitz
I did a mobile order and upon arriving, was told that they were out of donuts due to supply chain issues. That would have been understandable, but they charged my card for an order I didn't receive that they didn't have.
Parking: Sufficient park for dine in and drive up window 🪟 available
Kid-friendliness: Allows kids to learn to sit and enjoy the art of conversation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
A G
I’m finally through with this particular Dunkin location. After many promises of new managers coming in and cleaning house, this place continues to be a toxic exchange of unnecessary burdens for simple consumerism.
Workers are incredibly rude and passive aggressive. If you piss them off when ordering donuts, they’ll give you all of the worst donuts with the least amount of icing possible—it’s so petty and almost comical. Yeah, that retort really taught me a lesson for asking for extra napkins in the drive thru …. The amount of time that you have to wait for even a simple cup of coffee when you’re the first person in line is astounding. Forget about placing an order online ahead of time in hopes of helping them get their act together, that doesn't work either. They’re always short staffed and taking it out on their customers. PRO TIP: Don’t bother asking for a small cup of water to go with the mountains of money you have spent not only for the decently sized order you’ve JUST placed but also over the years; they’ll only gaslight you into telling you that they “don’t have tap water” (I’m wondering how they brew their coffee ) and you have to BUY a bottle of water. This must be a recent development because my eight-year-old still has the last tapwater we received in his cupholder from a few days prior. nice try. I Didn’t realize that we were dipping over into the European style of charging for water these days, but then again from a privately owned Dunkin’ Donuts that’s been failing, I don’t blame them for trying to get every last penny out of their customers to try and stay open.
Also, there’s definitely something shady happening inside this store as well. There’s been times where you can go in and they refuse to serve you because they are “busy” , or “closed” though the doors are open during business hours and there’s a large group of people sitting right in the middle of the Dining room. i’ll have to remember that next time I’m booking a private party that Dunkin could be an option but only if you know the right people.
As someone that has worked in food service, I’m not sure if they realize that customers are needed to keep the doors open. Thankfully, there are plenty locations with helpful and kind workers that will be keeping my business, even though I have to drive a little bit farther to get to them. I’m also one of the few people that love to tip when service is decent and especially when I have a large order. There must be a reason why their tip jar is way behind the glass and covered in dust. Good luck with whatever business model you think is working for you.
Atmosphere: 1
Food: 1
Service: 1
Elise Konrad
I had the worst experience at this donut shop. Having grown up in the area, I’ve never experienced such terrible service. When my boyfriend pulled up to place our order, he politely gave his request and then asked if they had any vanilla-frosted donuts left. The employee rudely said, “No.” When he asked what other options they had, she cut him off and snapped, “What else do you want?” He repeated his question, and she bluntly responded, “Everything but the vanilla-frosted.”
When we pulled up to the window, her attitude didn’t improve. She was short with us and didn’t show any appreciation for our business. To make matters worse, none of the employees were wearing name tags, so we couldn’t address our concerns directly. Needless to say, we won’t be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Rachael Beeman
they get mad if you ask for ice apparently lol
Service: 1
Megan Turner
They are wonderful at this location!! So friendly and delicious breakfast sandwiches and donuts. 🍩
I almost never leave a review, but this store has consistently disappointed, I order a very simple drink and some how neither of the 2 .. things ordered ended up in the cup either time, I'm incredibly frustrated that my simple drink just cant be accomplished. I understand how busy it can get I work at a Dunkin in a different state, but consistent incompetence is a serious problem in this establishment.
Can u put negative stars? Finally after this morning's visit I will NEVER stop at this Dumkin Donuts location again.. Outright rude staff, as I can see from prior reviews, I'm not alone in my thoughts! Sad the owner isn't making needed changes! I've business decline there ever since I moved to the neighborhood.. asta la vista Dumkin!
Closes at 6:40 per disgruntled employees…sorry franchise operator…good luck
Very friendly staff, especially Koi who made me the best latte ever!!! I come here all the time and will continue to do so
Edit: Other than the manager, Dee, who is not a very good manager, the staff here is still very nice!! Glad Koi moved on to better things than dealing with Dee
Kay is rude and has no professionalism or customer service! Pass on this place for sure!!
Been here for 10 mins and havent been acknowledged. My mobile order is ready and just sitting there. The 2 girls look dirty and hair everywhere. No hair nets, with 3 feet of untamed fake hair.
Store never has any donuts. The service is slow and the selection of donuts is poor.
We wait in line and no one ever bothers to come
Serve us. It’s the third time in as many weeks tbat the service is slow and feels like no one is working. The customer service stinks.
I’m done. Won’t be back ever again.
Service: 1
Waiting 10 minutes for pickup before I had to ask about my order that they didn't have ready still.
Service: 1
I did a mobile order and upon arriving, was told that they were out of donuts due to supply chain issues. That would have been understandable, but they charged my card for an order I didn't receive that they didn't have.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very inviting place to meet and eat.
Parking: Sufficient park for dine in and drive up window 🪟 available
Kid-friendliness: Allows kids to learn to sit and enjoy the art of conversation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I’m finally through with this particular Dunkin location. After many promises of new managers coming in and cleaning house, this place continues to be a toxic exchange of unnecessary burdens for simple consumerism.
Workers are incredibly rude and passive aggressive. If you piss them off when ordering donuts, they’ll give you all of the worst donuts with the least amount of icing possible—it’s so petty and almost comical. Yeah, that retort really taught me a lesson for asking for extra napkins in the drive thru …. The amount of time that you have to wait for even a simple cup of coffee when you’re the first person in line is astounding. Forget about placing an order online ahead of time in hopes of helping them get their act together, that doesn't work either. They’re always short staffed and taking it out on their customers. PRO TIP: Don’t bother asking for a small cup of water to go with the mountains of money you have spent not only for the decently sized order you’ve JUST placed but also over the years; they’ll only gaslight you into telling you that they “don’t have tap water” (I’m wondering how they brew their coffee ) and you have to BUY a bottle of water. This must be a recent development because my eight-year-old still has the last tapwater we received in his cupholder from a few days prior. nice try. I Didn’t realize that we were dipping over into the European style of charging for water these days, but then again from a privately owned Dunkin’ Donuts that’s been failing, I don’t blame them for trying to get every last penny out of their customers to try and stay open.
Also, there’s definitely something shady happening inside this store as well. There’s been times where you can go in and they refuse to serve you because they are “busy” , or “closed” though the doors are open during business hours and there’s a large group of people sitting right in the middle of the Dining room. i’ll have to remember that next time I’m booking a private party that Dunkin could be an option but only if you know the right people.
As someone that has worked in food service, I’m not sure if they realize that customers are needed to keep the doors open. Thankfully, there are plenty locations with helpful and kind workers that will be keeping my business, even though I have to drive a little bit farther to get to them. I’m also one of the few people that love to tip when service is decent and especially when I have a large order. There must be a reason why their tip jar is way behind the glass and covered in dust. Good luck with whatever business model you think is working for you.
Atmosphere: 1
Food: 1
Service: 1
I had the worst experience at this donut shop. Having grown up in the area, I’ve never experienced such terrible service. When my boyfriend pulled up to place our order, he politely gave his request and then asked if they had any vanilla-frosted donuts left. The employee rudely said, “No.” When he asked what other options they had, she cut him off and snapped, “What else do you want?” He repeated his question, and she bluntly responded, “Everything but the vanilla-frosted.”
When we pulled up to the window, her attitude didn’t improve. She was short with us and didn’t show any appreciation for our business. To make matters worse, none of the employees were wearing name tags, so we couldn’t address our concerns directly. Needless to say, we won’t be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
they get mad if you ask for ice apparently lol
Service: 1
They are wonderful at this location!! So friendly and delicious breakfast sandwiches and donuts. 🍩
Atmosphere: 5
Food: 5
Service: 5
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