I came in to get something to eat and used the “table service” option when ordering. The manager and staff refused to bring the order to the table, even though it is part of the service offered and required under ADA accommodations. They said they were “too busy” and didn’t have to do it, which is completely wrong.
I am deaf and cannot hear names or numbers being called, so table delivery isn’t optional for me, it’s an accessibility requirement. I also witnessed a blind family being told to get their own food and drinks because the staff was “too busy.” That was unacceptable and extremely disappointing.
This location needs proper ADA training and correction immediately. If this happens again, it will be reported to the Department of Justice. Customers with disabilities deserve to be treated with respect and accommodated according to the law.
Atmosphere: 1
Food: 1
Service: 1
Gabriella Fuentes
Been here a couple times between the guys of 10am-12pm and everytime I've been here the people are just so rude and you end up having to repeat yourself 5 times
Atmosphere: 2
Food: 3
Service: 2
Jon Stratford
The speedy system was not adopted at this location.
Atmosphere: 1
Food: 2
Service: 1
Phil
Ran out of my ordered item, but gave me an upgrade. Thoughtful.
Atmosphere: 5
Food: 4
Service: 5
NO
I'm happy it's clean, but that's about all thats good about this place. I've been going here for a while just because I live nearby, but not anymore. It always takes like 20 minutes to get your food and I swear sometimes they just forget about you until you go up to the counter to remind them. And if you don't use the kiosks to order, the staff is terrible with the register and will always get your order wrong. Plus the food is always gross and the fries are soggy, every time I go to the other McDonald's just over on Bellevue I get 1000% better food, just go there, the little bit of extra distance is worth it.
Atmosphere: 5
Food: 1
Service: 2
Jessica Robey
For the past couple months I’ve noticed a change in this location the customer service has been top-notch I really enjoy everyone I communicate with there great job
Joe King
Most awful experience ever. Used poins for an item only to be charged a fee after taking my 6000 points for the so called happy meal. Management rude and disrespectful will be posting the videos from my glasses camera soon
Atmosphere: 1
Food: 1
Service: 1
Mind Virus
Pedro took really good care of us. And you can just tell he is a really good manager. Wish I could have more experiences like this at every McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Byron “Bboy” H
Great place for lunch or dinner . Staff was friendly and in uniform with name tags .store was over all clean and bathrooms were clean and stocked.
Atmosphere: 5
Food: 5
Service: 5
Randy Smith
Logan was amazing he had the best customer service and the food was great and fast
manager doesn’t seem to wash their hands and it’s very obvious yuck
Atmosphere: 1
Food: 1
Service: 1
FRANCISCO VERA
Actually had a pleasant experience at this McDonald's. Everyone was nice, got my order right the first time and everyone seemed to enjoy their job. Wish they where like this at tyne McDonald's near or house.
Atmosphere: 5
Food: 5
Service: 5
Aaron G
Over 15 mins and still waiting on my food. Probably forgot about me as I sit in the reserved parking space. Two combo meals. Nothing fancy.
Atmosphere: 2
Food: 3
Service: 2
Amber Vice
Place smells awful, like all McDonalds smells. Yuck
Blake Pilgreen
Very busy location but they stayed on top of each order and turned them quickly.
I came in to get something to eat and used the “table service” option when ordering. The manager and staff refused to bring the order to the table, even though it is part of the service offered and required under ADA accommodations. They said they were “too busy” and didn’t have to do it, which is completely wrong.
I am deaf and cannot hear names or numbers being called, so table delivery isn’t optional for me, it’s an accessibility requirement. I also witnessed a blind family being told to get their own food and drinks because the staff was “too busy.” That was unacceptable and extremely disappointing.
This location needs proper ADA training and correction immediately. If this happens again, it will be reported to the Department of Justice. Customers with disabilities deserve to be treated with respect and accommodated according to the law.
Atmosphere: 1
Food: 1
Service: 1
Been here a couple times between the guys of 10am-12pm and everytime I've been here the people are just so rude and you end up having to repeat yourself 5 times
Atmosphere: 2
Food: 3
Service: 2
The speedy system was not adopted at this location.
Atmosphere: 1
Food: 2
Service: 1
Ran out of my ordered item, but gave me an upgrade. Thoughtful.
Atmosphere: 5
Food: 4
Service: 5
I'm happy it's clean, but that's about all thats good about this place. I've been going here for a while just because I live nearby, but not anymore. It always takes like 20 minutes to get your food and I swear sometimes they just forget about you until you go up to the counter to remind them. And if you don't use the kiosks to order, the staff is terrible with the register and will always get your order wrong. Plus the food is always gross and the fries are soggy, every time I go to the other McDonald's just over on Bellevue I get 1000% better food, just go there, the little bit of extra distance is worth it.
Atmosphere: 5
Food: 1
Service: 2
For the past couple months I’ve noticed a change in this location the customer service has been top-notch I really enjoy everyone I communicate with there great job
Most awful experience ever. Used poins for an item only to be charged a fee after taking my 6000 points for the so called happy meal. Management rude and disrespectful will be posting the videos from my glasses camera soon
Atmosphere: 1
Food: 1
Service: 1
Pedro took really good care of us. And you can just tell he is a really good manager. Wish I could have more experiences like this at every McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Great place for lunch or dinner . Staff was friendly and in uniform with name tags .store was over all clean and bathrooms were clean and stocked.
Atmosphere: 5
Food: 5
Service: 5
Logan was amazing he had the best customer service and the food was great and fast
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
manager doesn’t seem to wash their hands and it’s very obvious yuck
Atmosphere: 1
Food: 1
Service: 1
Actually had a pleasant experience at this McDonald's. Everyone was nice, got my order right the first time and everyone seemed to enjoy their job. Wish they where like this at tyne McDonald's near or house.
Atmosphere: 5
Food: 5
Service: 5
Over 15 mins and still waiting on my food. Probably forgot about me as I sit in the reserved parking space. Two combo meals. Nothing fancy.
Atmosphere: 2
Food: 3
Service: 2
Place smells awful, like all McDonalds smells. Yuck
Very busy location but they stayed on top of each order and turned them quickly.
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