Cooper did a great job making the cookie cake my son wanted for his birthday! Definitely recommend.
matthew rice
They have a tiny slip of paper with a paragraph of text taped to the register saying you will be charged an extra 4% of your total if you pay with a credit card. I noticed the slip of paper as I was handing my card to the cashier, and when I asked if I would be charged an extra 4% she seemed to have no idea. Another employee stepped up from the back and answered “yes…”.4% is not an insignificant amount; to not be totally transparent about it is sketchy at best. The cashier should mention the charge and add it to the total before communicating the total and taking the card; instead it’s basically a hidden 4% fee charged after the fact unless you are the type to read slips of paper taped to cash registers.
Sunshine Ruby
Excellent customer service!!!! Cooper the cookie Artist has won my trust and even inspired me to join the Mrs Fields rewards program!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownies, Peanut Butter Dream Bar
Alishia
I made a purchase on 02/14/24 @ 5:26pm. I told the young man what I wanted to purchase. He picked up a bag to put the cookies in....He put his entire naked hand into the bag and pushed open the sides and moved his hand all around the inside of the bag to open it up. I was appalled!!!! I said Sir, excuse me, I am not trying to be funny but you put your entire bare hand in my bag and moved it all around the bag and now you are going to put my cookies in it???? He became upset and angrily threw the bag in the trash. He put a glove on his hand (which he already knew to do) and opened a new bag. (Mind you....he was going to pick up the cookies I was purchasing with that same bare hand.) He put the cookies in the bag. He was "thirty eight hot with me". He was steaming with anger. Once I got my receipt, I noticed that a females name was listed in the sold by area (Julia P.). My cookies were not sold to me by Julia P. The cookies were good but this store is obviously very short staffed because every time I stop by to purchase, the staff seem to be overwhelmed and annoyed at all the customer traffic because they have to come from the back to accommodate purchases.
Atmosphere: 2
Food: 3
Service: 1
Carla Stephens
I cannot express enough how courteous and helpful Cooper was with me. I live in Texas and my son lives in Denver. I ordered a cookie cake for his birthday and wanted a college logo on it. Cooper immediately looked up the school and texted me pictures to verify what I wanted. And, he did it all with a smile in his voice. Even though he was super busy, he took all the time with me needed and did not make me feel like an interruption. He definitely made me feel like a valued customer. They have my business from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
Carla S.
I cannot express enough how courteous and helpful Cooper was with me. I live in Texas and my son lives in Denver. I ordered a cookie cake for his birthday and wanted a college logo on it. Cooper immediately looked up the school and texted me pictures to verify what I wanted. And, he did it all with a smile in his voice. Even though he was super busy, he took all the time with me needed and did not make me feel like an interruption. He definitely made me feel like a valued customer. They have my business from now on.
Isaac Kern
Very good cookies!
Atmosphere: 5
Food: 5
Service: 5
Pam W
love it!
Quanyatta Wilson
I was shocked that my oldest didn't want an Oreo icecream cake this year. Cookie cake it is! Mrs. Fields was THE BEST! He loved his cookie cake!
Bree C.
Cookies are delicious and always a sweet treat! Soft and the icing is just sweet enough! They always have fun designs as well. Just hard to go often because the employees are usually angry or rushing you to pick even if you're the only person at the cookie bar.
This is my favorite place to stop because I live in New Mexico. Their isn’t no Mrs. Fields in the state of NM. I had the worse experience dealing with the kids that run the place in the evenings. I never had a pen thrown at me to sign for my transactions. I happily spend around $75 on dozens of cookies for myself and my family as I make my way home. The girl literally threw the cookies that I had ordered into the bags and tossed the pen on the counter. What kind of service is provided if you treat everyone in such a manner. Poor service from the kids that are trusted to run a business. THEY NEED AN ADULT PRESENT..!!!! SUPERVISOR OR BOSS..!!!
Austin Lombardi
I've ordered cookie cakes from here a few times, never had any issues. Always tastes great, looks the way it should, and is ready on time. Only wish they would send confirmation emails when you order online.
Alessandra O.
If you ever need some of best customer service- ask Cooper to make you a custom cookie cake! Cooper is so amazingly helpful, detailed, easy to communicate with and made my experience ordering a custom cookie cake seamless!
Jojo G.
The manager was very mean and did not care about his customers at all. like it's not so hard to greet me w a smile geez
R L.
I have been getting cookie cups for my kids' birthdays for years, from this location. They have ALWAYS done a fantastic job and gone above and beyond to decorate for the occasion. I typically order through a gentleman named Cooper and he's seriously the best! I just ordered a bunch of cookie cups today for Regis' Homecoming and once again Cooper didn't disappoint. I just asked to keep the colors red and white, but he killed it by sticking the school logo on each one. Couldn't be more pleased!!
Cooper did a great job making the cookie cake my son wanted for his birthday! Definitely recommend.
They have a tiny slip of paper with a paragraph of text taped to the register saying you will be charged an extra 4% of your total if you pay with a credit card. I noticed the slip of paper as I was handing my card to the cashier, and when I asked if I would be charged an extra 4% she seemed to have no idea. Another employee stepped up from the back and answered “yes…”.4% is not an insignificant amount; to not be totally transparent about it is sketchy at best. The cashier should mention the charge and add it to the total before communicating the total and taking the card; instead it’s basically a hidden 4% fee charged after the fact unless you are the type to read slips of paper taped to cash registers.
Excellent customer service!!!! Cooper the cookie Artist has won my trust and even inspired me to join the Mrs Fields rewards program!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownies, Peanut Butter Dream Bar
I made a purchase on 02/14/24 @ 5:26pm. I told the young man what I wanted to purchase. He picked up a bag to put the cookies in....He put his entire naked hand into the bag and pushed open the sides and moved his hand all around the inside of the bag to open it up. I was appalled!!!! I said Sir, excuse me, I am not trying to be funny but you put your entire bare hand in my bag and moved it all around the bag and now you are going to put my cookies in it???? He became upset and angrily threw the bag in the trash. He put a glove on his hand (which he already knew to do) and opened a new bag. (Mind you....he was going to pick up the cookies I was purchasing with that same bare hand.) He put the cookies in the bag. He was "thirty eight hot with me". He was steaming with anger. Once I got my receipt, I noticed that a females name was listed in the sold by area (Julia P.). My cookies were not sold to me by Julia P. The cookies were good but this store is obviously very short staffed because every time I stop by to purchase, the staff seem to be overwhelmed and annoyed at all the customer traffic because they have to come from the back to accommodate purchases.
Atmosphere: 2
Food: 3
Service: 1
I cannot express enough how courteous and helpful Cooper was with me. I live in Texas and my son lives in Denver. I ordered a cookie cake for his birthday and wanted a college logo on it. Cooper immediately looked up the school and texted me pictures to verify what I wanted. And, he did it all with a smile in his voice. Even though he was super busy, he took all the time with me needed and did not make me feel like an interruption. He definitely made me feel like a valued customer. They have my business from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
I cannot express enough how courteous and helpful Cooper was with me. I live in Texas and my son lives in Denver. I ordered a cookie cake for his birthday and wanted a college logo on it. Cooper immediately looked up the school and texted me pictures to verify what I wanted. And, he did it all with a smile in his voice. Even though he was super busy, he took all the time with me needed and did not make me feel like an interruption. He definitely made me feel like a valued customer. They have my business from now on.
Very good cookies!
Atmosphere: 5
Food: 5
Service: 5
love it!
I was shocked that my oldest didn't want an Oreo icecream cake this year. Cookie cake it is! Mrs. Fields was THE BEST! He loved his cookie cake!
Cookies are delicious and always a sweet treat! Soft and the icing is just sweet enough! They always have fun designs as well. Just hard to go often because the employees are usually angry or rushing you to pick even if you're the only person at the cookie bar.
Restaurantji Recommends
This is my favorite place to stop because I live in New Mexico. Their isn’t no Mrs. Fields in the state of NM. I had the worse experience dealing with the kids that run the place in the evenings. I never had a pen thrown at me to sign for my transactions. I happily spend around $75 on dozens of cookies for myself and my family as I make my way home. The girl literally threw the cookies that I had ordered into the bags and tossed the pen on the counter. What kind of service is provided if you treat everyone in such a manner. Poor service from the kids that are trusted to run a business. THEY NEED AN ADULT PRESENT..!!!! SUPERVISOR OR BOSS..!!!
I've ordered cookie cakes from here a few times, never had any issues. Always tastes great, looks the way it should, and is ready on time. Only wish they would send confirmation emails when you order online.
If you ever need some of best customer service- ask Cooper to make you a custom cookie cake! Cooper is so amazingly helpful, detailed, easy to communicate with and made my experience ordering a custom cookie cake seamless!
The manager was very mean and did not care about his customers at all. like it's not so hard to greet me w a smile geez
I have been getting cookie cups for my kids' birthdays for years, from this location. They have ALWAYS done a fantastic job and gone above and beyond to decorate for the occasion. I typically order through a gentleman named Cooper and he's seriously the best! I just ordered a bunch of cookie cups today for Regis' Homecoming and once again Cooper didn't disappoint. I just asked to keep the colors red and white, but he killed it by sticking the school logo on each one. Couldn't be more pleased!!