Longmont Bicycle Company & Front Range eBikes

Longmont Bicycle Company & Front Range eBikes is a well-known bike shop that offers a wide selection of bikes, including the popular Trek Verve 3 hybrid. The shop is known for its knowledgeable and friendly staff, who are experts at matching customers with the best bike for their needs. The owners and staff, including Kalin, are praised for their customer-oriented approach and for making the shopping experience pleasant.

In addition to selling bikes, the shop provides various services such as bike fittings, accessory recommendations, and adjustments. Customers have highlighted the staff's expertise, especially when it comes to recommending compatible accessories like the Kuat NV 2.0 e-bike rack for RV trailers.

The shop's positive atmosphere is further enhanced by the presence of a friendly shop dog. Customers appreciate the staff's kindness, thoroughness, and patience, especially when helping new riders like a husband and wife who were just starting out. The manager's expertise and guidance during the bike purchasing process have also been praised, with one customer highlighting the manager's impressive insights and the test ride experience.

Recent reviews emphasize outstanding customer service with knowledgeable staff and excellent after-care for add-ons, tune-ups, and other needs. Customers appreciate how staff truly listen to their needs, especially for those returning to biking after many years. One customer, at age 70, found the staff's gentle and accurate advice perfect for their current situation, guiding them to a bike they hadn’t considered but that was ideal for their needs.

A notable feature of the shop is the back bike repair area, which many describe as the real star. One customer brought in a single-speed bike with tire issues and discovered they had been managing their Presta valves incorrectly. Chris, a staff member, not only fixed the problem using spare parts but also explained where the customer went wrong and how to handle it in the future—all for free. He also recommended a new floor pump better suited for their bike, which they gladly accepted. The staff’s friendliness, knowledge, and helpfulness have consistently made customers feel valued and supported.

Customers also mention how friendly staff members make bikes more rideable, often improving the ride and even shaving minutes off commutes. The overall experience shows that the shop’s focus is on helping customers rather than upselling. Many customers express their intention to return if they need another bike or repair service, highlighting the shop’s strong reputation for quality service and friendly atmosphere.