The worst subway I have ever visited. The drive up window is apparently not for customer use. The one person working opened the window and said what?? I told her that I was there to pick up my order. She said very rudely that I had to come inside and she slammed the window. I parked. I got out of my car and some young homeless looking kid asked me if I was there for delivery. I said no. I'm here to pick up my order but I guess I can't use the window. She was very rude. He followed me inside and kept talking to me. I turned around and told him that I had not started any conversation with him. I was only there to pick up the order. I was kicked out and still treated very rudely. The sandwiches sucked also. Save your money. Go to cheba hut. This visit was June 16th at 8 pm. If the owner actually cares, he will know who they are.
Samuel Reynolds
Terrible service. I called the store to ask about an order and the lady that answered was incredibly rude and disrespectful. I will not be going back.
Ian Nickle
I got charged an extra 1.50 or so for a regular amount of cheese. When I asked about it. The person making the sandwich said they charge for sliced cheese.....what?
Nahalie K
the lady was so freaking rude. from the moment the lady first “greeted us” i could tell she didn’t want us to be there. multiple times throughout the ordering process she was rude to my sister. my sister is 15 and this older lady made her cry. i work in customer service too and it’s important to be patient and it isn’t hard. i understand if she was having a bad day but she still didn’t need to be that rude.
Atmosphere: 1
Food: 3
Service: 1
Fishing Colorado
I have had great experiences at this location. I order personally, and for our business. Always ready, and treated great!
Atmosphere: 5
Food: 5
Service: 5
Brianna Walden
Order said it would be ready by 4:25. Just walked in at 4:50. Still not ready???? Apparently the ticket just printed as I walked in the door. Yeah, nah.
Service: 1
Marcia Wanek
I placed an order on the Crossroads Subway website to be delivered. Only part of the order was delivered. The delivery person went back to get the rest but didn't return. I spoke with the assistant manager on duty and then the store manager who both said they would refund me in full. They didn't. They referred me to the REGIONAL manager who didn't even return my call. Bad!!!!!
Atmosphere: 1
Service: 1
Niquel Coull
Aug 11th at noon. My boyfriend went in to grab us a 6inch turkey with marinara and a foot long double meat cold cut combo. She was was rude! He came all the way back home and all he had was bologna. Had to drive back to get his $13 sub corrected. She was rude and wanted to argue that there were other meats on there. He showed her the sandwich and finally made a new one. We are in the industry! Good employees are hard to come by. It is lunch service on a Sunday. The employee needs a supervisor there. We should've been compensated for driving all the way back. Never going back!
Heather Rodriguez
Horrible customer service.
Zachary Adams
Awful experience here today. My wife went in to get us two sandwiches for lunch. The lady making the sandwiches was extremely rude and snapped at my wife multiple times throughout the process. On one of the sandwiches she ignored the cheese that was requested and instead put on the more expensive fresh mozzarella (ask me how a buffalo chicken sandwich with mozzarella tastes, answer, not good). By the time my wife noticed she did the wrong cheese the sandwich was already in the oven. Having already been snapped at by the employee multiple times prior to this she did not feel comfortable speaking up and telling her that the cheese was wrong. Now we paid extra for a sandwich that was not very good, because of an employees poor customer service and inability to follow simple directions.
The lady who works morning has no customer service skills and is always short. She will see you walk in and completely ignore you and continue to do other things until she is ready to help you. She then does not greet you at all and just asks what you want and acts like you are inconveniencing her over the simplest things. I’ve had better customer service at the DMV. ?
Atmosphere: 1
Food: 1
Service: 1
Autumn Ramos
Great customer service, Always super helpful and fun atmosphere!! Would definitely eat here again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Footlong Churro
Beata McKee
It’s unfortunate that the employees here are so negative. I was as nice as I could be but they were not so kind. Lots of complaining about someone ordering too many sandwiches in the drive thru. Hot sandwich was rather cold.
Food: 2
Service: 1
J G
The drive thru is closed most of the time so I often go somewhere else
Atmosphere: 3
Food: 4
Service: 4
Tommy Martin
Don’t touch the cash register while my sandwhich is being toasted and then get an attitude when I ask you to change your gloves before you put my veggies on. Gross.
The worst subway I have ever visited. The drive up window is apparently not for customer use. The one person working opened the window and said what?? I told her that I was there to pick up my order. She said very rudely that I had to come inside and she slammed the window. I parked. I got out of my car and some young homeless looking kid asked me if I was there for delivery. I said no. I'm here to pick up my order but I guess I can't use the window. She was very rude. He followed me inside and kept talking to me. I turned around and told him that I had not started any conversation with him. I was only there to pick up the order. I was kicked out and still treated very rudely. The sandwiches sucked also. Save your money. Go to cheba hut. This visit was June 16th at 8 pm. If the owner actually cares, he will know who they are.
Terrible service. I called the store to ask about an order and the lady that answered was incredibly rude and disrespectful. I will not be going back.
I got charged an extra 1.50 or so for a regular amount of cheese. When I asked about it. The person making the sandwich said they charge for sliced cheese.....what?
the lady was so freaking rude. from the moment the lady first “greeted us” i could tell she didn’t want us to be there. multiple times throughout the ordering process she was rude to my sister. my sister is 15 and this older lady made her cry. i work in customer service too and it’s important to be patient and it isn’t hard. i understand if she was having a bad day but she still didn’t need to be that rude.
Atmosphere: 1
Food: 3
Service: 1
I have had great experiences at this location. I order personally, and for our business. Always ready, and treated great!
Atmosphere: 5
Food: 5
Service: 5
Order said it would be ready by 4:25. Just walked in at 4:50. Still not ready???? Apparently the ticket just printed as I walked in the door. Yeah, nah.
Service: 1
I placed an order on the Crossroads Subway website to be delivered. Only part of the order was delivered. The delivery person went back to get the rest but didn't return. I spoke with the assistant manager on duty and then the store manager who both said they would refund me in full. They didn't. They referred me to the REGIONAL manager who didn't even return my call. Bad!!!!!
Atmosphere: 1
Service: 1
Aug 11th at noon. My boyfriend went in to grab us a 6inch turkey with marinara and a foot long double meat cold cut combo. She was was rude! He came all the way back home and all he had was bologna. Had to drive back to get his $13 sub corrected. She was rude and wanted to argue that there were other meats on there. He showed her the sandwich and finally made a new one. We are in the industry! Good employees are hard to come by. It is lunch service on a Sunday. The employee needs a supervisor there. We should've been compensated for driving all the way back. Never going back!
Horrible customer service.
Awful experience here today. My wife went in to get us two sandwiches for lunch. The lady making the sandwiches was extremely rude and snapped at my wife multiple times throughout the process. On one of the sandwiches she ignored the cheese that was requested and instead put on the more expensive fresh mozzarella (ask me how a buffalo chicken sandwich with mozzarella tastes, answer, not good). By the time my wife noticed she did the wrong cheese the sandwich was already in the oven. Having already been snapped at by the employee multiple times prior to this she did not feel comfortable speaking up and telling her that the cheese was wrong. Now we paid extra for a sandwich that was not very good, because of an employees poor customer service and inability to follow simple directions.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The lady who works morning has no customer service skills and is always short. She will see you walk in and completely ignore you and continue to do other things until she is ready to help you. She then does not greet you at all and just asks what you want and acts like you are inconveniencing her over the simplest things. I’ve had better customer service at the DMV. ?
Atmosphere: 1
Food: 1
Service: 1
Great customer service, Always super helpful and fun atmosphere!! Would definitely eat here again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Footlong Churro
It’s unfortunate that the employees here are so negative. I was as nice as I could be but they were not so kind. Lots of complaining about someone ordering too many sandwiches in the drive thru. Hot sandwich was rather cold.
Food: 2
Service: 1
The drive thru is closed most of the time so I often go somewhere else
Atmosphere: 3
Food: 4
Service: 4
Don’t touch the cash register while my sandwhich is being toasted and then get an attitude when I ask you to change your gloves before you put my veggies on. Gross.
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