This was the worded experience ever. Started off ordering breakfast sandwiches and 1/2 dozen glazed donuts. Sandwiches were missing eggs, hash browns were soggy and yuck. Then the donuts were not what we wanted ordered. Went back In they made us new sandwiches. But didn’t fix the rest of the order. Totally will never go back!
Atmosphere: 1
Food: 1
Service: 1
Review L-K
Uh ... This dude, the worker really looked for me on Facebook. I don’t know if he found me through my credit card or my review on Google. He made me feel alarmed, so I had to file a police report. I didn’t call you names or yell at you; I only said, “Oh, idiot, and this is stupid!” It was to the action. (It was because you walked away from me and wouldn’t give me a chance to talk.)
You slammed the door and told me to leave. I felt very humiliated as a customer after you said the bag was not cheap and told me to leave, then slammed the door. I just lost a close family member on Saturday at Montrose Hospital and am still grieving. I only stopped for my sick children who are at home and for some other people. I didn’t go there to look for a fight. All I asked for was to have my donuts put in separate bags so I could hand them out without touching them. I do not need your apology; I only need you to leave me alone. I pray that your heart is more gentle with customers.
Another terrible service experience. The little guy was working and was very stingy with bags. I paid for each donut, so how come I couldn’t ask for them to be in separate small bags? They were for separate people at different places. It was very upsetting to be yelled at and kicked out. He is a mean little creep. The ice cream scoop was not enough for the price, bro.
Terrible service and experience. I asked for Moca with wipcream on top with Carmel and chocolate syrup but nothing was ontop. The donut i ordered was not even right. i couldn't turn back because i was on my way to pick up my child.
Food: 1
Service: 1
Sarah DeCristino
The cashier was new but did a great job
Atmosphere: 5
Food: 5
Service: 5
John Hess
My wife and I ordered drinks and food. After our food was handed to us they asked what are we waiting for. I told them our drinks. Explained i ordered a med dunkatte, and my order a Carmel machiato, she said machine was down and gave us a couple coldbrews. Which were a dollar less on menu. No refund. Never coming back.
Atmosphere: 2
Food: 3
Service: 1
tina jewell
I waited 10+ minutes for 2 drinks and ended up leaving at the window to poor customer service. As i waited i seen two girls talking it up as if it takes 2 people to make 1 drink? 7Brews will always have my heart and tips!
Atmosphere: 1
Food: 1
Service: 1
Nicole Bryan
Customer service was absolutely horrible. They also started charging for pup cups.
Atmosphere: 3
Food: 4
Service: 1
Linda T
This place has the most terrible service I have ever had, only 1 girl was nice that I talk on the phone. There were many times that my orders were incorrect, I was never mad and called them to have them fixed since I knew human made mistakes especially in food service and since I also a business owner myself both food and retails. However, today was the worst one, I placed $5 deal breakfast 2 sweet pepper wraps with ice coffee on mobile drive through pick up. I did not get to check the bag and left. When I was driving to Delta to work, I opened it to eat and found only 1 wrap, missing 1 wrap. I called them after , the girl on the phone was nice and told me that I can come back to pick up the missing one. I told my husband to go in to pick up since he would be coming to Delta later. The other girl in the kitchen was so rude, arguing that she was sure it was 2 wraps and I kept doing this. She acted like we wanted extra food like beggar. It was unacceptable and very disrespectful to customer, we are not cheap and wanted your extra food. Why would I lie for just $5, I wanted to get what I ordered and paid for. If you made the order right, we wouldn't have to drive for missing wrap. I used to own a bakery shop myself, donated food to this community and none of my million times that I treated my customers like this. Montrose is a nice place with nice people, I could not believe that girl treated my husband like this (forgot to look her name tag, she said she cooked in kitchen). Review your surveillant camera if you were that sure 07/31/25 @6:40am. I won't return to this place and wrote complaint to Dunkin Survey. To girl on the phone, thanks for being a nice person.
Atmosphere: 1
Food: 1
Service: 1
Josiah Bussing
Good coffee here. Wouldn’t put it in the top tier of coffee but it still hits the spot. The donuts are really good though!
Atmosphere: 4
Food: 3
Service: 3
Virginia vinch
I was charged three times. Took me like five times to call the store to get someone. Voicemail is full and I live in GJ.
A manager should be called ASAP in the event that a customer has $20 held up on something they never purchased. Bullshit.
Mickala Cline
Haven’t been here in a while due to terrible service in the past but decided to give it another chance. This time started off bad straight off the bat. Terrible customer service ordering, we could barely order anything before getting cut off by an attendant with a bad attitude asking if that was all. Got to the window and received more bad attitude and mean looks. Took forever to get our food and when we finally did it wasn’t even the correct food and everything tasted gross including just the basic coffee. Ended up tossing most of it. Waste of time, money and made not a great start to the day. Would have been better off going anywhere else in town.
Customer service was unruly, especially when the employee (Emily) is older. I expect bad customer service from teenagers but not grown adults. So naturally it just made the whole experience bad. I typically go to Dunkin Donuts in Denver and/or Kansas City. Sure wish I was back in the city, customer service is extremely better.
Atmosphere: 1
Food: 3
Service: 5
L
Good donuts and ice cream. The service was fast.
Terri Morneau
At times it can be a bit busy but, all in all, great!
Shari Larson
Delicious but so bad! We don't always get them but it had been a long time so we treated ourselves!
This was the worded experience ever. Started off ordering breakfast sandwiches and 1/2 dozen glazed donuts. Sandwiches were missing eggs, hash browns were soggy and yuck. Then the donuts were not what we wanted ordered. Went back In they made us new sandwiches. But didn’t fix the rest of the order. Totally will never go back!
Atmosphere: 1
Food: 1
Service: 1
Uh ... This dude, the worker really looked for me on Facebook. I don’t know if he found me through my credit card or my review on Google. He made me feel alarmed, so I had to file a police report. I didn’t call you names or yell at you; I only said, “Oh, idiot, and this is stupid!” It was to the action. (It was because you walked away from me and wouldn’t give me a chance to talk.)
You slammed the door and told me to leave. I felt very humiliated as a customer after you said the bag was not cheap and told me to leave, then slammed the door. I just lost a close family member on Saturday at Montrose Hospital and am still grieving. I only stopped for my sick children who are at home and for some other people. I didn’t go there to look for a fight. All I asked for was to have my donuts put in separate bags so I could hand them out without touching them. I do not need your apology; I only need you to leave me alone. I pray that your heart is more gentle with customers.
Another terrible service experience. The little guy was working and was very stingy with bags. I paid for each donut, so how come I couldn’t ask for them to be in separate small bags? They were for separate people at different places. It was very upsetting to be yelled at and kicked out. He is a mean little creep. The ice cream scoop was not enough for the price, bro.
Terrible service and experience. I asked for Moca with wipcream on top with Carmel and chocolate syrup but nothing was ontop. The donut i ordered was not even right. i couldn't turn back because i was on my way to pick up my child.
Food: 1
Service: 1
The cashier was new but did a great job
Atmosphere: 5
Food: 5
Service: 5
My wife and I ordered drinks and food.
After our food was handed to us they asked what are we waiting for. I told them our drinks. Explained i ordered a med dunkatte, and my order a Carmel machiato, she said machine was down and gave us a couple coldbrews. Which were a dollar less on menu. No refund. Never coming back.
Atmosphere: 2
Food: 3
Service: 1
I waited 10+ minutes for 2 drinks and ended up leaving at the window to poor customer service. As i waited i seen two girls talking it up as if it takes 2 people to make 1 drink? 7Brews will always have my heart and tips!
Atmosphere: 1
Food: 1
Service: 1
Customer service was absolutely horrible. They also started charging for pup cups.
Atmosphere: 3
Food: 4
Service: 1
This place has the most terrible service I have ever had, only 1 girl was nice that I talk on the phone. There were many times that my orders were incorrect, I was never mad and called them to have them fixed since I knew human made mistakes especially in food service and since I also a business owner myself both food and retails. However, today was the worst one, I placed $5 deal breakfast 2 sweet pepper wraps with ice coffee on mobile drive through pick up. I did not get to check the bag and left. When I was driving to Delta to work, I opened it to eat and found only 1 wrap, missing 1 wrap. I called them after , the girl on the phone was nice and told me that I can come back to pick up the missing one. I told my husband to go in to pick up since he would be coming to Delta later. The other girl in the kitchen was so rude, arguing that she was sure it was 2 wraps and I kept doing this. She acted like we wanted extra food like beggar. It was unacceptable and very disrespectful to customer, we are not cheap and wanted your extra food. Why would I lie for just $5, I wanted to get what I ordered and paid for. If you made the order right, we wouldn't have to drive for missing wrap. I used to own a bakery shop myself, donated food to this community and none of my million times that I treated my customers like this. Montrose is a nice place with nice people, I could not believe that girl treated my husband like this (forgot to look her name tag, she said she cooked in kitchen). Review your surveillant camera if you were that sure 07/31/25 @6:40am. I won't return to this place and wrote complaint to Dunkin Survey. To girl on the phone, thanks for being a nice person.
Atmosphere: 1
Food: 1
Service: 1
Good coffee here. Wouldn’t put it in the top tier of coffee but it still hits the spot. The donuts are really good though!
Atmosphere: 4
Food: 3
Service: 3
I was charged three times. Took me like five times to call the store to get someone. Voicemail is full and I live in GJ.
A manager should be called ASAP in the event that a customer has $20 held up on something they never purchased. Bullshit.
Haven’t been here in a while due to terrible service in the past but decided to give it another chance. This time started off bad straight off the bat. Terrible customer service ordering, we could barely order anything before getting cut off by an attendant with a bad attitude asking if that was all. Got to the window and received more bad attitude and mean looks. Took forever to get our food and when we finally did it wasn’t even the correct food and everything tasted gross including just the basic coffee. Ended up tossing most of it. Waste of time, money and made not a great start to the day. Would have been better off going anywhere else in town.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Card reader was down no coffee
Atmosphere: 1
Food: 1
Service: 1
Customer service was unruly, especially when the employee (Emily) is older. I expect bad customer service from teenagers but not grown adults. So naturally it just made the whole experience bad. I typically go to Dunkin Donuts in Denver and/or Kansas City. Sure wish I was back in the city, customer service is extremely better.
Atmosphere: 1
Food: 3
Service: 5
Good donuts and ice cream. The service was fast.
At times it can be a bit busy but, all in all, great!
Delicious but so bad! We don't always get them but it had been a long time so we treated ourselves!
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