Every one was so lovely and sweet. They made a bad day just a little bright
Atmosphere: 5
Food: 5
Service: 5
Krista Gustafson
Terrible experience at this Starbucks. I was sitting for about 10 minutes waiting for others to join me before ordering when a staff member came over and rudely told me I couldn’t be there without buying something. I explained that I was waiting for the rest of my party, but instead of showing any courtesy, she doubled down and again told me that I can’t use the cafe if I don’t order. Again, I told her I was waiting for others, she proceeded to glare at me, and in a condescending tone said, “well I’ll check in again.”
I understand policy, but there’s no excuse for staff being rude, dismissive, or treating paying customers like they don’t belong. The attitude was unnecessary and unprofessional, and it made the entire visit uncomfortable. I will never come back to this Starbucks, there’s a much kinder one up the road on Baptist.
Service: 1
Gabby Nehme
I used to love this Starbucks but recently they have really slacked. The last 5 times I’ve been they have messed up at least one thing if not all of the order. They constantly make you feel like a burden for asking for something to be corrected. If they don’t have your mobile order it’s your problem, then they miraculously “find it” then attempt to charge you at the window, and then give you the wrong order! Do your self a favor and go to a different location or support a local coffee shop instead.
Service: 1
Paul Abair
Austin is Awesome!!
Atmosphere: 5
Food: 5
Service: 5
Ava Carr
My mom went to go redeem my birthday drink on behalf of me, and Lauren (a barista) accused her of lying, was extremely rude, and blatantly disrespected her. I have absolutely no clue how on earth someone as bratty and rude as that is allowed to even keep her job. And this was just the final straw, there’s been a handful of other times that this specific barista has been rude during past visits. So shoutout to Lauren! She officially lost starbucks a customer for life. I’m glad that now I can take my almost daily service to a coffee shop that actually gives a crap about their customers and treats them with respect.
Atmosphere: 1
Food: 1
Service: 1
Cori
Always so much fun to go here! Today especially we went to get my Christmas tree and then got a gingerbread latte and white chocolate mocha latte, perfect setting.
Atmosphere: 5
Food: 5
Service: 5
Denise Wetzel
Very friendly associates! Quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
ted edgecomb
Very unhappy
this Starbucks regularly does not put the espresso in the mocha lattes why can’t they get the recipe correct. It is either mismanagement in training or deliberate instruction to save cost, Either way needs to change
Atmosphere: 3
Food: 2
Service: 4
eric heinz
Fast great service as it should be. Great job, everyone, at this store. They all looked like they were enjoying their jobs. That is a gooooood thing. See you soon.
Atmosphere: 5
Food: 5
Service: 5
Michael Krueger
Great location to grab coffee or snack and do some work. The lobby is chill.
Every one was so lovely and sweet. They made a bad day just a little bright
Atmosphere: 5
Food: 5
Service: 5
Terrible experience at this Starbucks. I was sitting for about 10 minutes waiting for others to join me before ordering when a staff member came over and rudely told me I couldn’t be there without buying something. I explained that I was waiting for the rest of my party, but instead of showing any courtesy, she doubled down and again told me that I can’t use the cafe if I don’t order. Again, I told her I was waiting for others, she proceeded to glare at me, and in a condescending tone said, “well I’ll check in again.”
I understand policy, but there’s no excuse for staff being rude, dismissive, or treating paying customers like they don’t belong. The attitude was unnecessary and unprofessional, and it made the entire visit uncomfortable. I will never come back to this Starbucks, there’s a much kinder one up the road on Baptist.
Service: 1
I used to love this Starbucks but recently they have really slacked. The last 5 times I’ve been they have messed up at least one thing if not all of the order. They constantly make you feel like a burden for asking for something to be corrected. If they don’t have your mobile order it’s your problem, then they miraculously “find it” then attempt to charge you at the window, and then give you the wrong order! Do your self a favor and go to a different location or support a local coffee shop instead.
Service: 1
Austin is Awesome!!
Atmosphere: 5
Food: 5
Service: 5
My mom went to go redeem my birthday drink on behalf of me, and Lauren (a barista) accused her of lying, was extremely rude, and blatantly disrespected her. I have absolutely no clue how on earth someone as bratty and rude as that is allowed to even keep her job. And this was just the final straw, there’s been a handful of other times that this specific barista has been rude during past visits. So shoutout to Lauren! She officially lost starbucks a customer for life. I’m glad that now I can take my almost daily service to a coffee shop that actually gives a crap about their customers and treats them with respect.
Atmosphere: 1
Food: 1
Service: 1
Always so much fun to go here! Today especially we went to get my Christmas tree and then got a gingerbread latte and white chocolate mocha latte, perfect setting.
Atmosphere: 5
Food: 5
Service: 5
Very friendly associates! Quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Very unhappy
this Starbucks regularly does not put the espresso in the mocha lattes why can’t they get the recipe correct. It is either mismanagement in training or deliberate instruction to save cost, Either way needs to change
Atmosphere: 3
Food: 2
Service: 4
Fast great service as it should be. Great job, everyone, at this store. They all looked like they were enjoying their jobs. That is a gooooood thing. See you soon.
Atmosphere: 5
Food: 5
Service: 5
Great location to grab coffee or snack and do some work. The lobby is chill.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always make my coffee drink perfectly! Always welcoming and friendly here! ? ?
Atmosphere: 5
Food: 4
Service: 5
Great service and friendly
Atmosphere: 5
Service: 5
Really friendly staff, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Typical Starbucks. 5 ⭐
Atmosphere: 5
Food: 5
Service: 5
Emilee and Sean are amazing. So friendly and my latte is always consistently delicious!
Atmosphere: 5
Food: 5
Service: 5
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