Mineshaft Bar, Restaurant, and Pizzeria

Ordered a Supreme, one of the best pizzas I’ve had all year.

Atmosphere: 5

Food: 5

Service: 5

We ordered a pizza and a salad. The pizza was great and the salad is big enough for 2-3 people and was scrumptious.

Food: 5

We showed up with a party of 8, 45 min before close. The guy seemed annoyed to serve that many people, (our tab was $398) Order lots of food including fried pickles and cheese curds. They came with 4 small sides of ranch. After seeing our bill, ranch was an extra $2.50 each, which the waiter never mentioned “ would you like ranch with your appetizer for an extra $2.50 each?” Then we had 5 old fashions with another surprise charge- An EXTRA $75 for Makers Mark on TOP of the old fashion drink charge, of which the server never said that’s an up charge. Really sucks to feel taken advantage of and be charged how ever they feel like it. I’m sure they figured we are tourists and they will never see us again so who cares. They are correct- they will never see us again.

Atmosphere: 1

Food: 2

Service: 1

The food took over 30 minutes to be ready, even though the cashier said it would be done in 15 minutes when we asked before ordering. They also chose the tip amount instead of letting me decide. They also missed the fries in the meal, which includes salad (Coleslaw) and fries.

Atmosphere: 1

Food: 2

Service: 1

Ordered a takeaway pizza in the evening almost 45 mins before close on the labor day weekend. Found a sticker on a bell pepper slice. Subpar quality for an item charged at $30+.

Food: 2

Service: 1

Staff is great! Wings are excellent.

Atmosphere: 4

Food: 5

Service: 5

We never imagined we’d leave this restaurant feeling scammed — but here we are.

Water, two pizzas, and a salad for $101. Let that sink in. Not only was the food below average in size, but apparently $2.50 per tiny portion of what could only be described as bargain-bin ranch dressing is the standard here. After visiting almost every other restaurant in ouray, almost every one not only tastes better, is more affordable but also treats you like a customer instead of an inconvenience.

As for our server, Tomilyn? She appeared exactly three times: once to take the order, once to drop food, and once to drop the bill. No drink refills, in fact, we ended up doing that ourselves. The Cobb salad was requested without bacon but with chicken, and when it arrived to our surprise it was also without chicken. We were informed after the bill was presented that “bacon and chicken are combined and can’t be separated” news to us, and something that, according to our server, was conveniently forgotten to be mentioned earlier and despite asking for it once the food arrived she never brought it us, but instead said you get what you ordered, which was lettuce, some mixed veggies and ranch for over $17 dollars, far more then almost every other restaurant in ouray.

And the tip? Automatically slapped on at 20% for a party of 7, even though their own policy states that it’s for parties of 8+. When questioned, we were flat-out lied to, told there was “nothing she could do” and that we could “come back tomorrow” to deal with it.

We went to the bar to pay, asked for a manager, Tomilyn told us they had “left for the evening.” The promise was we’d get a call the next day. Shocking absolutely no one… no call. When we returned the following day, the owner himself told us there’s always a manager on-site (so why were we told otherwise?) and shrugged off the entire situation with a “nothing I can do” attitude. Zero accountability. Zero effort to make things right.

We’ve been loyal customers for years, coming here every time we’re in town for the pizza. But after being lied to by staff, treated as if our concerns were an inconvenience, and essentially told by the owner that our loyalty meant nothing, we’re done. Not just disappointed, we feel completely taken advantage of.

Atmosphere: 1

Food: 1

Service: 1

Great food and service, I’ve eaten here two times once pick up last year and dine in last night. My wife and I loved it both times! The fried pickles were my favorite!

Atmosphere: 5

Food: 5

Service: 5

Excellent pizza! I eat a lot of pizza and this at the top of my list.

Atmosphere: 3

Food: 5

Service: 5

Great food! We came twice! Fun atmosphere downstairs in the solarium with fountain looking out on the Ouray mountains and hot springs and pool area with all the pink bubblegum petunias!

Atmosphere: 5

Food: 5

Service: 5

Really neat place! Excellent service & great food!!!

Atmosphere: 5

Food: 5

Service: 5

Highly recommend Burger and Fish Fry.

Atmosphere: 5

Food: 5

Service: 5

The food was gas station quality. Would not recommend unless it is your only option.

Atmosphere: 1

Food: 1

Service: 1

Ordered the margarita pizza and it was a decently sized pie. It was cut into around 15-20 pieces and we had eaten maybe 3-4 slices of them and didn’t really wanna eat anymore. The crust was cardboardy, I’m pretty sure they used store bought or frozen pizza dough, the cheese was hard and the whole sliced unseasoned tomatoes weren’t very enjoyable. We asked if we could change it out for soemtbing because we hadn’t eaten much of it and they said no. Don’t recommend coming here.

Atmosphere: 3

Food: 1

Service: 1

This is the worst restaurant I’ve ever encountered!!! Zero stars if I could.

The staff were rude and dishonest to me.

I ordered food and wanted to eat inside, because it was cold outside. But the bar, dining hall, and lobby kept passing me around, each refusing to let me sit, claiming it was due to “health code restrictions” — even though the dining area was completely empty.

After I signed the receipt, they altered the tip amount without my authorization, changing it from $2 to $3. To make things worse, the manager has been avoiding me and won’t even return my call.

So this is how you treat your customers? Take their money and kick them out? Unacceptable.

Atmosphere: 1

Food: 1

Service: 1