Rude associate…. Really disappointed in the customer service. Never going back. 😤
Atmosphere: 1
Food: 4
Service: 1
Kylie Geanetta
Food is great customer service is horrible… had a very rude associate over us just wanting more chicken… then called the store to complain and the same girl picked up the phone and was again rude over the phone.
Atmosphere: 1
Food: 4
Service: 1
Vam
Food is horrible
Atmosphere: 2
Food: 1
Service: 4
Laura Stankiewicz
Today I took one of the kids I work with to China Pantry in Pueblo, CO and encountered a disappointing issue with payment. My American Express card was denied by the assistant manager, who stated, “We do not accept American Express.” I have used my American Express at this location before with no problem. Despite our food already being packed in a container and my polite request for an exception, I was told “Sorry, I cannot accept this.” This was frustrating and inconvenient, especially since I have previously paid by American Express at this restaurant. Clear communication and consistency regarding payment policies are important, especially for families, caregivers, and those supporting children with special needs. I hope China Pantry updates its practices to better support all patrons in the future.
Atmosphere: 3
Food: 3
Service: 1
Felicia Silva
The food is great, I love their sesame chicken. The portions are a little small. The customer service is weak, one employee is kind, but others just look at you without a greeting or keep talking with another employee while you're standing there waiting. They have bad attitude and it kind of makes me not even want to get their food.
Atmosphere: 3
Food: 5
Service: 2
N. H. Moreno
The crew at China Pantry ALWAYS seem to have the food hot and ready. I would have to say that my favorites are Broccoli Beef, Sesame Chicken and some Wontons and Egg Rolls.
Great food and decent prices!
Nate Powell
I’ve eaten at A LOT of different Chinese food restaurants, and this one BY FAR was the worst! Not only was the food cold, but portions were tiny. The ONLY thing positive I can say is the service was very good. Other than that, will NEVER be eating here again. Too many other choices
Korny_ Gamer99
Workers are rude .
Chris Gazaway
Alex is absolutely amazing. I believe she was short-handed but she never slowed the line down. Great dedication to her customers! Food was very very good. Best Hot/Sour soup I've had in a long time! Thanks Alex!!
LaTosha Oakman
Given old a$$ orange chicken on DoorDash. Really..??!!! With the hard earned money your customers spend? Don’t you think We deserve FRESH food..??? ESPECIALLY delivery via DoorDash..!?? Smh!
I hate on this place maybe three or four times a year and the noodles are fine the rice is okay but the big part of it is the main courses when you get big vegetables and hardly any meat how do you need chicken or beef or pork it's disgusting she's going to rip off for probably about 30 years now and charging a couple bucks higher now it's not bad but it's not great and it's a case about it like I said about 2 to 3 sometimes at 5:00 how to go there cuz I don't want to go all the way to springs and it's for close to my house by blocks away but other than that I bypass as much as I can that's the only place in the mall that's really edible sometimes not yet to watch yourself sometimes it's slapping the sloppy sloppy sloppy nasty nasty nasty it's December 5th 2024 watch out 2025 the mom could say goodbye to the mall in 2025
Atmosphere: 1
Food: 2
Service: 1
Ben Lucero
Keep the trays full
will crutchley
So far the best chinese spot in town. Better than panda. Prices are good and food is filling.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Rice, Lo Mein Noodles, Beef with Broccoli, Three Item Plate, Two Item Plate, Orange Chicken
Charles Uitts
The food was delicious , got orange chicken, mushroom chicken and pepper beef with lomein. Everything was fresh and the employees were very nice. Good place to grab a quick bite
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Lo Mein Noodles, Mushroom Chicken, Three Item Plate, Fried Cheese Wonton 2pc, Two Item Plate
Rude associate…. Really disappointed in the customer service. Never going back. 😤
Atmosphere: 1
Food: 4
Service: 1
Food is great customer service is horrible… had a very rude associate over us just wanting more chicken… then called the store to complain and the same girl picked up the phone and was again rude over the phone.
Atmosphere: 1
Food: 4
Service: 1
Food is horrible
Atmosphere: 2
Food: 1
Service: 4
Today I took one of the kids I work with to China Pantry in Pueblo, CO and encountered a disappointing issue with payment. My American Express card was denied by the assistant manager, who stated, “We do not accept American Express.” I have used my American Express at this location before with no problem. Despite our food already being packed in a container and my polite request for an exception, I was told “Sorry, I cannot accept this.” This was frustrating and inconvenient, especially since I have previously paid by American Express at this restaurant. Clear communication and consistency regarding payment policies are important, especially for families, caregivers, and those supporting children with special needs. I hope China Pantry updates its practices to better support all patrons in the future.
Atmosphere: 3
Food: 3
Service: 1
The food is great, I love their sesame chicken. The portions are a little small. The customer service is weak, one employee is kind, but others just look at you without a greeting or keep talking with another employee while you're standing there waiting. They have bad attitude and it kind of makes me not even want to get their food.
Atmosphere: 3
Food: 5
Service: 2
The crew at China Pantry ALWAYS seem to have the food hot and ready.
I would have to say that my favorites are Broccoli Beef, Sesame Chicken and some Wontons and Egg Rolls.
Great food and decent prices!
I’ve eaten at A LOT of different Chinese food restaurants, and this one BY FAR was the worst! Not only was the food cold, but portions were tiny. The ONLY thing positive I can say is the service was very good. Other than that, will NEVER be eating here again. Too many other choices
Workers are rude .
Alex is absolutely amazing. I believe she was short-handed but she never slowed the line down. Great dedication to her customers! Food was very very good. Best Hot/Sour soup I've had in a long time! Thanks Alex!!
Given old a$$ orange chicken on DoorDash.
Really..??!!! With the hard earned money your customers spend?
Don’t you think We deserve FRESH food..???
ESPECIALLY delivery via DoorDash..!??
Smh!
Restaurantji Recommends
I hate on this place maybe three or four times a year and the noodles are fine the rice is okay but the big part of it is the main courses when you get big vegetables and hardly any meat how do you need chicken or beef or pork it's disgusting she's going to rip off for probably about 30 years now and charging a couple bucks higher now it's not bad but it's not great and it's a case about it like I said about 2 to 3 sometimes at 5:00 how to go there cuz I don't want to go all the way to springs and it's for close to my house by blocks away but other than that I bypass as much as I can that's the only place in the mall that's really edible sometimes not yet to watch yourself sometimes it's slapping the sloppy sloppy sloppy nasty nasty nasty it's December 5th 2024 watch out 2025 the mom could say goodbye to the mall in 2025
Atmosphere: 1
Food: 2
Service: 1
Keep the trays full
So far the best chinese spot in town. Better than panda. Prices are good and food is filling.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Rice, Lo Mein Noodles, Beef with Broccoli, Three Item Plate, Two Item Plate, Orange Chicken
The food was delicious , got orange chicken, mushroom chicken and pepper beef with lomein. Everything was fresh and the employees were very nice. Good place to grab a quick bite
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Lo Mein Noodles, Mushroom Chicken, Three Item Plate, Fried Cheese Wonton 2pc, Two Item Plate
Terrible money gouging place!!
Atmosphere: 2
Food: 2
Service: 3
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