I love pretzelmaker itself. But the one here in the Pueblo Mall is atrocious. The staff is dreadful, like they are just miserable to be alive, they don’t speak to their customers, they just hand them their order and walk away to the next person. Horrible service. And the manager is no better, she has favorites. I work for the mall and she will purposely give my coworker stuff, but if I ask for a water they can’t even fill it up all the way. I work hard too. I deserve just as much as anyone else, especially a simple water. Keep treating people like trash, it’s what you’re best at, just know that’s how you lose business, and the mall can replace you quick.
douglas gradisar
Used to love this place but now pretzels are hard and cheese dip is dead quality and cold
Atmosphere: 2
Food: 2
Service: 3
Tara Munoz
The pretzels are so soft. Sweet , salty, cheesey eirther way it's good makes a great snack or even a meal. ?
Atmosphere: 4
Food: 5
Service: 4
Jenna Medina
They tell you ten minutes and you stand and wait 25 minutes as they make every order bust yours. My kids and husband finished their meals before I got the order I placed with them before anything else. Then they have the nerve to say that what I ordered just takes a long time to make.
Atmosphere: 1
Food: 3
Service: 1
Felicity Urrutia
All I asked for was cheese which I paid for and the girl working there rudely threw it in the bag arguing with me get better employees.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Original Pretzel Bites Combo
Devin Hernandez
Took my 3 year old trick or treating at the mall for Halloween. (Most places made it obvious if they didn't have candy.) Passing by pretzlemaker I seen 4 workers huddling around a bag of candy. As my son approached with his bag up high saying the magic words.. Nobody glanced his way so I interfered and asked "Are you guys doing candy?" they confirmed and said they're "figuring it out" while proceeding to not give my kid any. Low quality service.
Service: 1
Tommy Dimino
Well the pretzels are pretzels. The cheese tasted different. But my favorite waitress is leaving, won't be there any more. She always smiled and made sure things were good with me. This new group... no smiles. Didn't care. Like if they hated it. If you hate your job so much go find one you like. Don't know if I'll be going back. So sad.
Toni Valdez
Love those pretzels! Customer service is always great!
Mia Dio
I feel bad for the workers here. I feel like every time I come they have the longest line in the mall and they’re all doing their best to please everyone. Customers are ugly to them for no reason. Either you stop complaining about the wait time and acknowledge the work that goes into making you fresh pretzels order to order. Or you can complain about the wait time and get food that was mass produced at one time and is gonna be sitting in a warmer till you order but then you’ll complain about how they’re stale. Their customers are horrible not the pretzel maker in my opinion. I’m disappointed in howPueblo treats workers. It’s very entitled and demanding. I think people go just to be jerks to the employees.I hate that I always end in line behind some ahole complaining for the prices or their inability to understand a menu and then get frustrated with everyone around them for their incompetence. I once was behind a lady who order a regular pretzel. I even heard the employee ask multiple times to make sure the order was correct and the lady was like “yea I know what I orderd” with attitude then her food came out exactly as she orders it and she went off on the employee because she actually wanted pretzel bites. Idk if this is just a Pueblo thing or just how people all over think of workers but some of the people out there need manors and behavior therapy.I love the food from pretzel maker and if you talk to them nicely they give you the same respect back. Very class less CUSTOMERS everytime I go. If I could go without dealing with the other customers it’d be heaven
Kayla Trujillo
Workers don’t even greet you when you get to the counter. They all have nasty looks on their faces and are throwing dirty looks at every thing they have to do. I wouldn’t recommend to anyone. They are extremely rude and it shows.
Well the reviews are right... employees are not pleasant and their boss should be embarrassed as they are giving business away. Came in 45 minutes before they close and they had already cleaned everything up and were inconvenienced that I wanted to spend money with them, needless to say, I left without ordering.
Restaurant Reapers
Cheese sauce was still bagged, bites were unapealing, and actual pretzels seemed dry, no salt, and just would never recommend this place
Yahaira Miranda
Delicious!
Davine Lucero
Worst customer service Ever, she was rude and didn’t care, there was no ice, no ice tea, and soda machine was warm soda. Discussed, with spending my money with people who could care less. ?☠️???
Amber Griego
Always opens late and don’t even care that they are not opening on time even tho they have 3 workers
I love pretzelmaker itself. But the one here in the Pueblo Mall is atrocious. The staff is dreadful, like they are just miserable to be alive, they don’t speak to their customers, they just hand them their order and walk away to the next person. Horrible service. And the manager is no better, she has favorites. I work for the mall and she will purposely give my coworker stuff, but if I ask for a water they can’t even fill it up all the way. I work hard too. I deserve just as much as anyone else, especially a simple water. Keep treating people like trash, it’s what you’re best at, just know that’s how you lose business, and the mall can replace you quick.
Used to love this place but now pretzels are hard and cheese dip is dead quality and cold
Atmosphere: 2
Food: 2
Service: 3
The pretzels are so soft. Sweet , salty, cheesey eirther way it's good makes a great snack or even a meal. ?
Atmosphere: 4
Food: 5
Service: 4
They tell you ten minutes and you stand and wait 25 minutes as they make every order bust yours. My kids and husband finished their meals before I got the order I placed with them before anything else. Then they have the nerve to say that what I ordered just takes a long time to make.
Atmosphere: 1
Food: 3
Service: 1
All I asked for was cheese which I paid for and the girl working there rudely threw it in the bag arguing with me get better employees.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Original Pretzel Bites Combo
Took my 3 year old trick or treating at the mall for Halloween. (Most places made it obvious if they didn't have candy.) Passing by pretzlemaker I seen 4 workers huddling around a bag of candy. As my son approached with his bag up high saying the magic words.. Nobody glanced his way so I interfered and asked "Are you guys doing candy?" they confirmed and said they're "figuring it out" while proceeding to not give my kid any. Low quality service.
Service: 1
Well the pretzels are pretzels. The cheese tasted different. But my favorite waitress is leaving, won't be there any more. She always smiled and made sure things were good with me. This new group... no smiles. Didn't care. Like if they hated it. If you hate your job so much go find one you like. Don't know if I'll be going back. So sad.
Love those pretzels! Customer service is always great!
I feel bad for the workers here. I feel like every time I come they have the longest line in the mall and they’re all doing their best to please everyone. Customers are ugly to them for no reason. Either you stop complaining about the wait time and acknowledge the work that goes into making you fresh pretzels order to order. Or you can complain about the wait time and get food that was mass produced at one time and is gonna be sitting in a warmer till you order but then you’ll complain about how they’re stale. Their customers are horrible not the pretzel maker in my opinion. I’m disappointed in howPueblo treats workers. It’s very entitled and demanding. I think people go just to be jerks to the employees.I hate that I always end in line behind some ahole complaining for the prices or their inability to understand a menu and then get frustrated with everyone around them for their incompetence. I once was behind a lady who order a regular pretzel. I even heard the employee ask multiple times to make sure the order was correct and the lady was like “yea I know what I orderd” with attitude then her food came out exactly as she orders it and she went off on the employee because she actually wanted pretzel bites. Idk if this is just a Pueblo thing or just how people all over think of workers but some of the people out there need manors and behavior therapy.I love the food from pretzel maker and if you talk to them nicely they give you the same respect back. Very class less CUSTOMERS everytime I go. If I could go without dealing with the other customers it’d be heaven
Workers don’t even greet you when you get to the counter. They all have nasty looks on their faces and are throwing dirty looks at every thing they have to do. I wouldn’t recommend to anyone. They are extremely rude and it shows.
Restaurantji Recommends
Well the reviews are right... employees are not pleasant and their boss should be embarrassed as they are giving business away. Came in 45 minutes before they close and they had already cleaned everything up and were inconvenienced that I wanted to spend money with them, needless to say, I left without ordering.
Cheese sauce was still bagged, bites were unapealing, and actual pretzels seemed dry, no salt, and just would never recommend this place
Delicious!
Worst customer service Ever, she was rude and didn’t care, there was no ice, no ice tea, and soda machine was warm soda. Discussed, with spending my money with people who could care less. ?☠️???
Always opens late and don’t even care that they are not opening on time even tho they have 3 workers
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