This place has gone down hill. The last two times here it's been a mess. Over cooked food and wait times for drinks and food have been 10+ minutes longer than it should be with a non busy dining room. They do try to correct the issues with no charge so there is that. Don't know if I'll be back.
Atmosphere: 3
Food: 3
Service: 3
Teri Hund
Gabriel Duran was great, friendly, helpful, and on top of the service.
We came here today for fish fry Friday, they weren't busy, but we had an absolutely awful experience! We were seated for 5-6 minutes when an older couple was seated in the booth right next to us. We waited. They waited. At least 10 minutes past when they sat. My husband got up to go ask the host (the only employee not in the kitchen area!) if we could get our drinks. While he was up there a server greeted the table who arrived AFTER us with their waters and bread and apologized over and over for the wait!! All while making awkward eye contact with me, and then the server disappeared in the back again! We are very kind and patient people, but this just felt like purposeful mistreatment/neglect! We were upset and didn't want to spend our money there anymore so we just quietly left. As we left I asked the host if I could speak to the manager. He said yes, went to the back, told me she was coming, went to the back again and she still never came out. So I just said, I don't want to yell or be mad, I just want her to know what happened. We then left without out speaking to ANY OTHER PERSON besides the young host guy! For a Friday at lunch time, I really feel like the people who work here just didn't want to do their job!! And this restaurant is WAY too expensive to be giving that bad of service!! So we went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
James Cline
Never cheap and always good.
Atmosphere: 5
Food: 5
Service: 5
Rui Joazeiro
I went to dinner with my family. We sat down at the table at 7:45 and our dinner arrived at 9:00, but unfortunately I found a hair on my plate. I don't think I'll dine at Hair Lobster again.
Atmosphere: 4
Food: 2
Service: 4
David Lira
It's just good value for the dollar. The service was excellent! The entire meal experience was good.
Stopped for dinner, didn't know we would need almost an hour and a then some. We were seated and after 10 minutes ordered drinks. Mine came 30 minutes later with my meal. The food was ok. Sign outside said under new management, if so they need to get it together. It will be quite some time till my next visit, I am sure I can find other better places to spend $80
Atmosphere: 2
Food: 4
Service: 2
michele wells- dinsmore
Inflation has indeed hit the prepared food industry. The food was delicious, and well presented , however it was about half the potion size that five years ago I could get for the same price.I'm simply stating the obvious fact ,so not complaining about it because it's what we have all have had to adapt to.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Admiral's Feast, Parrot Isle Jumbo Coconut Shrimp, Steaks, Ultimate Feast, Salmon New Orleans Full
Leonard Martinez
Went for lobsterfest a lot of things were out of stock probably won't go back
Our meals were very poorly prepared. Shrimp scampi without pasta? We left without finishing our "food". New chef needed!
Atmosphere: 4
Food: 1
Service: 3
Rick White
Went in before 5:00 to beat the crowd, but was still pretty busy. After an hour and fifteen minutes we only had salad and no drink refills so talked to manager and our food was brought to the table. Shrimp scampi was only thing warm, steak, crab legs and butterfly shrimp were all cold.
Atmosphere: 4
Food: 3
Service: 2
Glenda Reece
Gross slimmy lobster, salty greasy food..for the cost, go some place better.
Atmosphere: 2
Food: 1
Service: 4
Summer Benefield
The food was great. Restaurant appeared clean. Our server was very nice but she was also working behind the bar and was very busy! My husband needed just a couple more seconds to decide what to order but she left for 12 min. Then again when we were way finished and ready to go, she was preoccupied for a very long time and never looked our way at all. We sat right in front of bar where she was and could easily see us but never looked up at us. The restaurant was not busy at all but she was messing with a register and making drinks. I had to get up and ask for the check. I will ask next time, not to be seated near the bar area if the bartender is also the server. Also, your soap in the bathroom is non existent. If I was blindfolded I would have sworn there was no soap. I had to washh 5 times and never felt clean. When companies try to save by going cheap on soap, toilet paper and pp towels, it just makes people have to use more so I don't see the savings. Anyway, I do love Red Lobster's food and will return.
Atmosphere: 5
Food: 5
Service: 3
Bryan “Bee-Ry” Marchant
Was told 15min until We would be seated. We finally got a table 45min later. The place wasn't very busy, lot's of open tables, didn't look as if they were understaffed to bad. I Ordered surf and turf, our meals took almost another hour before we were served, Arnold Palmer was more like watered-down tea with lemon juice instead of lemonade. As I said Tea with lemon juice not Iced Tea due to the 4 icecubes in my glass. My surf and turf was average at best, Lobster Tail was like room temp rubber and the nearly half of the steak wasn't edible due to an abundance of gristle. Totally not worth the $175 for 3 people. The one thing I did enjoy and always do is the cheddar biscuits, they managed to keep those warm, moist and delicious.
This place has gone down hill. The last two times here it's been a mess. Over cooked food and wait times for drinks and food have been 10+ minutes longer than it should be with a non busy dining room. They do try to correct the issues with no charge so there is that. Don't know if I'll be back.
Atmosphere: 3
Food: 3
Service: 3
Gabriel Duran was great, friendly, helpful, and on top of the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Shrimp, Walt's Favorite Shrimp Platter, Mashed Potatoes, Parrot Isle Jumbo Coconut Shrimp
We came here today for fish fry Friday, they weren't busy, but we had an absolutely awful experience! We were seated for 5-6 minutes when an older couple was seated in the booth right next to us. We waited. They waited. At least 10 minutes past when they sat. My husband got up to go ask the host (the only employee not in the kitchen area!) if we could get our drinks. While he was up there a server greeted the table who arrived AFTER us with their waters and bread and apologized over and over for the wait!! All while making awkward eye contact with me, and then the server disappeared in the back again! We are very kind and patient people, but this just felt like purposeful mistreatment/neglect! We were upset and didn't want to spend our money there anymore so we just quietly left. As we left I asked the host if I could speak to the manager. He said yes, went to the back, told me she was coming, went to the back again and she still never came out. So I just said, I don't want to yell or be mad, I just want her to know what happened. We then left without out speaking to ANY OTHER PERSON besides the young host guy! For a Friday at lunch time, I really feel like the people who work here just didn't want to do their job!! And this restaurant is WAY too expensive to be giving that bad of service!! So we went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Never cheap and always good.
Atmosphere: 5
Food: 5
Service: 5
I went to dinner with my family. We sat down at the table at 7:45 and our dinner arrived at 9:00, but unfortunately I found a hair on my plate. I don't think I'll dine at Hair Lobster again.
Atmosphere: 4
Food: 2
Service: 4
It's just good value for the dollar. The service was excellent! The entire meal experience was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Fried Shrimp, Walt's Favorite Shrimp Platter, Crispy Brussels Sprouts, Mashed Potatoes, Ultimate Feast
Yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato
Stopped for dinner, didn't know we would need almost an hour and a then some. We were seated and after 10 minutes ordered drinks. Mine came 30 minutes later with my meal. The food was ok. Sign outside said under new management, if so they need to get it together. It will be quite some time till my next visit, I am sure I can find other better places to spend $80
Atmosphere: 2
Food: 4
Service: 2
Inflation has indeed hit the prepared food industry. The food was delicious, and well presented , however it was about half the potion size that five years ago I could get for the same price.I'm simply stating the obvious fact ,so not complaining about it because it's what we have all have had to adapt to.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Admiral's Feast, Parrot Isle Jumbo Coconut Shrimp, Steaks, Ultimate Feast, Salmon New Orleans Full
Went for lobsterfest a lot of things were out of stock probably won't go back
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Our meals were very poorly prepared. Shrimp scampi without pasta? We left without finishing our "food". New chef needed!
Atmosphere: 4
Food: 1
Service: 3
Went in before 5:00 to beat the crowd, but was still pretty busy. After an hour and fifteen minutes we only had salad and no drink refills so talked to manager and our food was brought to the table. Shrimp scampi was only thing warm, steak, crab legs and butterfly shrimp were all cold.
Atmosphere: 4
Food: 3
Service: 2
Gross slimmy lobster, salty greasy food..for the cost, go some place better.
Atmosphere: 2
Food: 1
Service: 4
The food was great. Restaurant appeared clean. Our server was very nice but she was also working behind the bar and was very busy! My husband needed just a couple more seconds to decide what to order but she left for 12 min. Then again when we were way finished and ready to go, she was preoccupied for a very long time and never looked our way at all. We sat right in front of bar where she was and could easily see us but never looked up at us. The restaurant was not busy at all but she was messing with a register and making drinks. I had to get up and ask for the check. I will ask next time, not to be seated near the bar area if the bartender is also the server. Also, your soap in the bathroom is non existent. If I was blindfolded I would have sworn there was no soap. I had to washh 5 times and never felt clean. When companies try to save by going cheap on soap, toilet paper and pp towels, it just makes people have to use more so I don't see the savings. Anyway, I do love Red Lobster's food and will return.
Atmosphere: 5
Food: 5
Service: 3
Was told 15min until We would be seated. We finally got a table 45min later. The place wasn't very busy, lot's of open tables, didn't look as if they were understaffed to bad. I Ordered surf and turf, our meals took almost another hour before we were served, Arnold Palmer was more like watered-down tea with lemon juice instead of lemonade. As I said Tea with lemon juice not Iced Tea due to the 4 icecubes in my glass. My surf and turf was average at best, Lobster Tail was like room temp rubber and the nearly half of the steak wasn't edible due to an abundance of gristle. Totally not worth the $175 for 3 people. The one thing I did enjoy and always do is the cheddar biscuits, they managed to keep those warm, moist and delicious.
Atmosphere: 3
Food: 2
Service: 2