Subway

You call this crap good??!!! Terrible.

Atmosphere: 1

Food: 1

Service: 1

About a week ago I placed an order on the app for this location. They made my sandwich wrong. It was supposed to be toasted with extra bacon. On a foot long sandwich I had two slices of bacon. FOR A BLT. I called the store to let them know. They took my name and said I could come back and remake it. (At this time I stated it wouldn't be the same day since I was already back to work.) So today I went in for my remake and the women behind the counter was so rude to me. She immediately became defensive and said what sandwich was messed up. After finding out it wasn't made today she was so happy to tell me they wouldn't doit if it wasn't same day. Then when I told her that's not what I was told she proceeded to slam things and ask what it was. Stated she would do it this one time with a terrible attitude. Like I was an inconvenience to her. I stated no thank you and began to leave.. She looked surprised by my reaction and stated she said she was gonna do it. I didn't stay. She was very rude and I doubt I go there. I'd rather drive out of my way to not visit again.

Atmosphere: 1

Food: 1

Service: 1

One of the worst subway I had ever been to

Atmosphere: 1

Food: 1

Service: 1

I had a huge party order. they get it done in very short time and also communicated very well. Will definitely recommend and use for our next party.

Atmosphere: 5

Food: 5

Service: 5

We had the WORST customer service last night from Evelyn. She was extremely rude and very disrespectful. I placed our order through the app and after 25 minutes, I was notified our order was ready. My husband went in to get our food and Evelyn told him she hadn't started it yet. WHAT??? I was notified it was ready to be picked up!! So we waited in the car for another 10 minutes and my husband then went inside and waited. Every question he asked received a short, hateful response. She was completely out of line. She's very lucky I included a tip when I placed the order online, because otherwise she would not have received anything. That's the last time I make that mistake.
This store needs to have their employees trained on customer service skills. If they are not willing or able to provide this basic skill, get rid of them.

Food: 2

Service: 1

On Saturday, October 11, 2024, my wife and I parked in front of the building that housed Subway. We completed our order on the Subway App, and the app showed our order would be completed in 20 minutes. While waiting, my wife and I observed three different groups of people entering the store and leaving with their specific orders. When the fourth group entered the store, our Subway App notified us that our order was ready to be picked up. As I entered the store, the Subway Worker, said welcome to Subway; are you here to pick up an order? I replied with "Yes," and the Subway Worker said I would have to wait as she started making my mobile order. I explained to the Subway Worker that the Mobile App stated that somebody had completed our order. The Subway Worker then became condescending towards me and extremely disrespectful with her tone. She told me I would have to wait as all walk-in orders precede our mobile app order 20 minutes ago, and a notification was sent stating our order was completed.

I then left to inform my wife that our order was not made, and we had to wait until the walk-in customers were taken care of. As I was walking back in, the customers that walked in walked out without an order. I walked up, and the Subway Worker was even more hateful towards me when she spoke to me while the Subway Worker made our sandwiches and said our order was completed. I then asked the Subway Worker where the pops were, and she said take this cup. I told her I ordered a bottled pop, and she said I could get one out of the cooler and pointed to the cooler behind me. I then asked the Subway Worker about our chips, and she said that they were over there, pointing to a rack with chips. I found my chips but could not find my wife's requested chips. I then returned to the Subway Worker and asked her that my wife ordered a specific chip and I could not find it on the rack. The Subway Worker then sarcastically stated that if it is not on the rack, we are out, and you can pick something else. I told the Subway Worker she did not need to be rude and explained that I would return after finding out the chips my wife wanted. When I returned, I grabbed my chips and saw that the Subway Worker was putting the vegetables on my sandwich, but I could not see the bacon I ordered. The Subway Worker, with attitude, stated the bacon was under the vegetables and folded up my sandwich. She put my sandwich in a bag and said my order was done. I then asked the Subway Worker about the footlong cookie I ordered, and she gave me an annoyed look, reviewed the receipt, and made my cookie. I then left and drove the 20 miles home to find out that the Subway Worker lied to me and did not place the bacon on my sandwich like I ordered and paid for (See the pictures). I called the store and spoke with the Subway Worker, and she said that if I wanted the bacon, I could drive back, and she would give me some. I told the Subway Worker that I was not driving 40 miles round trip for bacon, and she should have been a professional employee and completed my order as written without attitude.

Sadly, the Subway Worker's attitude is a negative and direct representation of the Mission, vision, and values of Subway, the Owner, the Managers, and Employees of the Subway Lukas Family, 434 Eagleridge Blvd Lot 2, Block 1, Pueblo, CO 81008. Based on the Subway Worker's hostile behavior toward customers, I would not recommend this restaurant.

Atmosphere: 1

Food: 5

Service: 1

Great customer service! Didn't get the workers name but she was fantastic. Very clean store, super convenient they are right off the highway.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meatball Marinara, All-American Club, B L T

Terrible customer service, I hate walking into a place where people hate their jobs. Don’t come here unless you want to be depressed.

Service: 1

Did not like the service at all, The girl that was making the sandwiches acted as though we were not welcomed. The bread was stale and hard. I gave her a coupon for my order and she just looked at the coupon and proceeded to just walk off and ask another employee about the coupon.

Atmosphere: 1

Food: 1

Service: 1

Great Service and Fabulous Sandwiches as usual. There’s only one gentleman behind the counter. He was able to dance around and hold it together. Great Job ?

Atmosphere: 5

Food: 5

Service: 5

Came into this location around 8:20pm, location states that they “close” at 9pm. Guy that was working this night of 7/25 did not greet as we walked in which was whatever. Then, had the WORST customer service and attitude I have EVER experienced. His explicit music kept blasting over the speakers while rushing us to tell him our sandwiches which we had 3 total. Started to slam the oven door when I wanted 2 of our sandwiches toasted while bad mouthing under his breath, then starts removing the lids covering the veggies with attitude. Walked around the counter once we paid for our food and locked the door behind us and shut the lights off. Not a “have a good night” or anything just his horrible attitude. Mind you it was only about 8:40pm. Don’t know how this guy even has a job with a horrible attitude like the one this dude had! As a supervisor, this guy would be kicking rocks and finding other employment. Management needs to reevaluate the people they are hiring and get rid of the bad apples in the bunch. No place for poor customer service like this. Do better or find a job that you actually like.

Atmosphere: 1

Food: 2

Service: 1

I did not get the name of the young man that made my sandwich. But from all the years I've gone to Subway, he is among the top. The sandwich was freaking perfect. Only one regret, that I didnt order the twelve inch to enjoy it more.
Thanks again, keep up the work you do. Some of us do appreciate the effort you put into your job and service.

Atmosphere: 5

Food: 5

Service: 5

Frozen vegetables.... yuk!!
Typical subway where they do not use clean knives.

I want to give a 20 star rating for service. Ms. JoAnne was amazing. I have a large family and she was extremely helpful and patient. The food was wonderful, the restaurant was very clean. Probably the best experience I have ever had at subway. I have a new favorite location.

Atmosphere: 5

Food: 5

Service: 5

Footlongs were amazing and the churros were really good. The customer service was perfect and Tori and Devin were so kind, helpful and the best sandwich artist I've ever had. I was a general manager and district trainer for northern Colorado for 6 years and I worked for SNAP Subway as well. It's so hard to find good service and I appreciate the incredible customer service. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subway Club, Cinnabon Footlong Churro, The Ultimate B M T