I don’t understand how this place stays open. I do not eat or drink their stuff but I have friends that do. Every time I’m with them, EVERY SINGLE TIME, we wait and wait and wait and…you get the point. Management must not know how to hire, or how to train, or how to hold employees accountable. I guess the phones keep ringing and the orders keep coming regardless of their service, so at least corporate isn’t losing, just THE CUSTOMER IS LOSING!!!
Service: 1
Laqrisha
PSA to parents, don't let your under age kids work here. They think it's acceptable to break laws, have them working shifts most grown adults would not do because we know better. The manager does a terrible job with the schedule and consistently puts employees in positions where they are working over 12 hours. Which is illegal in the state of Colorado for anyone under the age of 18 which happens to be the majority of the staff. To cover up their actions they will just not pay them for the hours they work. It's actually a pretty pathetic business plan.
Atmosphere: 1
Food: 1
Service: 1
Keeleigh Pierce
i’ve gone in 3 times. all 3 times they were out of donuts. this last time i came though, gloria was working completely alone. you can clearly see the general manager walking behind the counter with no headset on, not helping her. it took me over 15 minutes to get 10 munchkins for my kids because she was doing lobby, drive thru, drinks, donuts, and sandwiches by herself. disgusting way to treat an employee.
Elise Truman
Came on Sunday morning 10/5 and team was hustling. So friendly despite being incredibly busy. Nice job!
Atmosphere: 5
Food: 5
Service: 5
Lesha Hill
Not good. Went in, ordered an iced tea. Got told they didn’t have iced tea that is black only green tea. I pointed to the handles that literally say ice tea. The other lady in there argued that they didn’t carry iced tea except green. Then she’s like “oh I didn’t know we had that” Then I ordered a medium iced latte. He put green tea in my cup . So I told him, hey that’s not what I ordered. He apologized and was super friendly, then fixed it. I get in the car and he hadn’t put expresso in my latte . It was milk and cold brew . So gross I threw it away. They clearly need to train their “baristas”
Atmosphere: 1
Food: 1
Service: 1
Christell Jones
Worst Dunkin to exist, this place needs to be shut down. I have been to this location 3 times now and every single time something has either been missing or wrong on my order. First time I went, I got a matcha that drink had 60% foam and 40% powder mixed with milk which was a horrible taste. Second time, I ordered 6 food items and all of them were forgotten about until I went back up to the counter after 4 other people had gotten their food that ordered after me. Third and final time, I made for the extra upgrades on both toasts and got neither even though I paid for them.
Atmosphere: 1
Food: 1
Service: 1
Keith Prescott
I go here for breakfast regularly. They are speedy and kind.
Atmosphere: 5
Food: 5
Service: 5
David Goodman
lets start with no hot coffee, no cooked items and a 30 minute wait in line for iced coffee. and only telling you after you've been in the for 25 minutes.
Atmosphere: 1
Food: 5
Service: 1
s
Didn't have hot coffee. Gave me a drink that was only halfway full. They were very slow getting orders out.
Atmosphere: 3
Food: 1
Service: 1
Daisy
Fix the front door. Replace your oven. Waiting for 15 minutes for service.
Worst Dunkin’ experience ever. Very long wait, they were out of literally everything we asked for and didn’t think to tell us until after we had already paid. Then we had to settle for their substitutes which were cheaper than what we had originally ordered. We essentially got ripped off and had to deal with what they gave us. Would not advise you eat here.
Atmosphere: 1
Food: 2
Service: 1
shah snahsh
didn't get my order right, they say they don't have hot decaf, didn't give me my donuts, got all my drinks wrong, they are idiots and can't get anything right.
Steven King
Ordered a coffee through the online app, get to the building and it's closed. Their hours said they were open at 6am, this was 6:22. Lights off, door locked, and a baking tray covering the drive through window. Tried calling the phone number and it was disconnected. As the dunkin donuts app believed this location as open, I was still charged for an item I could not receive. I reported it immediately through the dunkin donuts app, and had to report it to my bank to dispute the charge as the app was unhelpful in requesting refunds. Based on other reviews when they decide to actually be open the service provided is still bad. Never buying from here again.
Atmosphere: 1
Food: 1
Service: 1
Anmol Hanjra
I ordered chai tea latte but they make something hilarious
Brandi Abbott
Horrible service and experience from Gloria, who appeared to be their manager. Watched her treat the other employees punitivly and was rude to us after we never received our food we ordered. A young man who was so polite and realized our food wasn't being made tried to get our food made. He was wonderful. A shame to see such poor management.
I don’t understand how this place stays open. I do not eat or drink their stuff but I have friends that do. Every time I’m with them, EVERY SINGLE TIME, we wait and wait and wait and…you get the point. Management must not know how to hire, or how to train, or how to hold employees accountable. I guess the phones keep ringing and the orders keep coming regardless of their service, so at least corporate isn’t losing, just THE CUSTOMER IS LOSING!!!
Service: 1
PSA to parents, don't let your under age kids work here. They think it's acceptable to break laws, have them working shifts most grown adults would not do because we know better. The manager does a terrible job with the schedule and consistently puts employees in positions where they are working over 12 hours. Which is illegal in the state of Colorado for anyone under the age of 18 which happens to be the majority of the staff. To cover up their actions they will just not pay them for the hours they work. It's actually a pretty pathetic business plan.
Atmosphere: 1
Food: 1
Service: 1
i’ve gone in 3 times. all 3 times they were out of donuts. this last time i came though, gloria was working completely alone. you can clearly see the general manager walking behind the counter with no headset on, not helping her. it took me over 15 minutes to get 10 munchkins for my kids because she was doing lobby, drive thru, drinks, donuts, and sandwiches by herself. disgusting way to treat an employee.
Came on Sunday morning 10/5 and team was hustling. So friendly despite being incredibly busy. Nice job!
Atmosphere: 5
Food: 5
Service: 5
Not good.
Went in, ordered an iced tea. Got told they didn’t have iced tea that is black only green tea. I pointed to the handles that literally say ice tea. The other lady in there argued that they didn’t carry iced tea except green.
Then she’s like “oh I didn’t know we had that”
Then I ordered a medium iced latte.
He put green tea in my cup . So I told him, hey that’s not what I ordered. He apologized and was super friendly, then fixed it.
I get in the car and he hadn’t put expresso in my latte . It was milk and cold brew . So gross I threw it away.
They clearly need to train their “baristas”
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin to exist, this place needs to be shut down. I have been to this location 3 times now and every single time something has either been missing or wrong on my order. First time I went, I got a matcha that drink had 60% foam and 40% powder mixed with milk which was a horrible taste. Second time, I ordered 6 food items and all of them were forgotten about until I went back up to the counter after 4 other people had gotten their food that ordered after me. Third and final time, I made for the extra upgrades on both toasts and got neither even though I paid for them.
Atmosphere: 1
Food: 1
Service: 1
I go here for breakfast regularly. They are speedy and kind.
Atmosphere: 5
Food: 5
Service: 5
lets start with no hot coffee, no cooked items and a 30 minute wait in line for iced coffee. and only telling you after you've been in the for 25 minutes.
Atmosphere: 1
Food: 5
Service: 1
Didn't have hot coffee. Gave me a drink that was only halfway full. They were very slow getting orders out.
Atmosphere: 3
Food: 1
Service: 1
Fix the front door.
Replace your oven.
Waiting for 15 minutes for service.
Restaurantji Recommends
Worst Dunkin’ experience ever. Very long wait, they were out of literally everything we asked for and didn’t think to tell us until after we had already paid. Then we had to settle for their substitutes which were cheaper than what we had originally ordered. We essentially got ripped off and had to deal with what they gave us. Would not advise you eat here.
Atmosphere: 1
Food: 2
Service: 1
didn't get my order right, they say they don't have hot decaf, didn't give me my donuts, got all my drinks wrong, they are idiots and can't get anything right.
Ordered a coffee through the online app, get to the building and it's closed. Their hours said they were open at 6am, this was 6:22. Lights off, door locked, and a baking tray covering the drive through window. Tried calling the phone number and it was disconnected. As the dunkin donuts app believed this location as open, I was still charged for an item I could not receive. I reported it immediately through the dunkin donuts app, and had to report it to my bank to dispute the charge as the app was unhelpful in requesting refunds. Based on other reviews when they decide to actually be open the service provided is still bad. Never buying from here again.
Atmosphere: 1
Food: 1
Service: 1
I ordered chai tea latte but they make something hilarious
Horrible service and experience from Gloria, who appeared to be their manager. Watched her treat the other employees punitivly and was rude to us after we never received our food we ordered. A young man who was so polite and realized our food wasn't being made tried to get our food made. He was wonderful. A shame to see such poor management.
Food: 4
Service: 1
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