Got my order wrong. My receipt says white bread on my sandwiches and they were made on wheat. It didn’t help that the girl taking orders can barely understand English. I had to tell her 3 times I wanted white bread not wheat.
Atmosphere: 3
Food: 3
Service: 2
Lindy
Michael, Maddie and Savanah showed such great customer service. We got greeted right at the door and it was fast service. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Ly
Michael, Savannah and Maddie were awesome! I will come back to this location!
They brought me crumble cookies not firehouse. Ordered through their app and never received my delivery. When I called to complain the staff was very rude and unprofessional. The staff gave me the run around when asked for the supervisor of the so called manager, I was hung up on. When I called back they gave me a district managers name and a number that was disconnected. Completely unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Michael Parnell
People have recommended Firehouse for awhile, so decided to pick up a sub. As others have mentioned, service isn't great, welcoming, or otherwise engaging upon getting into the store. I waited close to 5 minutes at the register (by myself) for someone to take my order (not happily either). Got the sub home and it was barely toasted/warm and soggy....and then...it was somehow sweet? I thought I was crazy until I looked at the nutrition facts and saw 36 grams of sugar (that's 3 tablespoons!) in a medium. Count me out. Thankfully I was curious and in the sad little shop to grab hot sauce from their sauce bar, which was the highlight. Won't be back and will not ever recommend. There are so many better sandwich shops in the Denver metro.
Atmosphere: 1
Food: 2
Service: 1
Dalton Byers
This review has nothing to do with the quality of the food. I love firehouse subs and their food.
I came in at 8:30, 30 mins before they closed. Came in to get two kids meals n a full size combo to go. We just got done at the trampoline park and was getting something to take home. My daughter even asked if we could eat inside and I said it’s too late to sit bc they will be cleaning soon.
As soon as we came inside I was greeted with the sound of Chris complaining that we were coming in too late to a female worker. As he walked off he made another comment about us being there. After that the lady greeted us, come to discover Chris had to get his card to access the computer to take our order that’s how I got his name.
Chris had an unprofessional tone the entire time. I knew what we wanted and took 60 seconds to order, but when I asked to make sure the kids came with a drink, Chris had a tone n hand gestured to hurry up n then you could read his face his was more upset as he stewed on it. While he helped the other worker he slammed a few things around.
I could have walked out n went somewhere else, but I wasn’t gonna put my kids through the drama. I said please n thank you, and stayed respectful. My kids were fixed on my phone while I ordered the food and weren’t paying attention to this behavior.
With experience in the industry and being in management, the store is in business till 9. I didn’t come at the last 15 or 10 mins. We left at 8:43. If you don’t like what you do switch to a different job. You represent a company and are the face for them. You don’t get to treat people like crap because you’re upset that you’re on the clock and being paid to work. I didn’t say anything wrong or unprofessional, but you made it verbally and physically aware that you were mad to do your job.
I enjoy going to this location bc it’s right by skyzone, but I can go to another spot no biggie. I hope this was a one off for the guy but I doubt it.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hook & Ladder
Pool league
Like firehouse. They got my part of the order right. But my roommate order was wrong. I even asked the young lady if it wasn't toasted. She said no. It was supposed to only have roast beef, provolone cheese and black olives. When she woke up she showed me how wrong it was. It had everything on it and it was toasted. We eat here to go every week. This is the first time the order was messed up.
Great food and service, clean, organized atmosphere
Parking: Always close
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder, Sweet & Spicy Meatball
Kesia was great!
Atmosphere: 5
Food: 5
Service: 5
Got my order wrong. My receipt says white bread on my sandwiches and they were made on wheat. It didn’t help that the girl taking orders can barely understand English. I had to tell her 3 times I wanted white bread not wheat.
Atmosphere: 3
Food: 3
Service: 2
Michael, Maddie and Savanah showed such great customer service. We got greeted right at the door and it was fast service. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Michael, Savannah and Maddie were awesome! I will come back to this location!
Atmosphere: 5
Food: 5
Service: 5
michael was very knowledgeable with the subs
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Italian, Spicy Cajun Chicken
Great sandwich place you can get 4 different ones and use them for lunch at work all week
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian, New York Steamer, Smokehouse Beef & Cheddar Brisket
Omar and Anyi are amazing.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff… clean store.. great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese Combo
We love the smoked turkey!! It gives the sandwich just the right amount of smoke without overpowering your sandwich experience. 🙂
Parking: We got delivery so didn't need to worry about parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder, New York Steamer, Spicy Cajun Chicken
Restaurantji Recommends
Great
Vegetarian options: Little bit
Atmosphere: 5
Food: 5
Service: 5
They brought me crumble cookies not firehouse. Ordered through their app and never received my delivery. When I called to complain the staff was very rude and unprofessional. The staff gave me the run around when asked for the supervisor of the so called manager, I was hung up on. When I called back they gave me a district
managers name and a number that was disconnected. Completely unprofessional.
Atmosphere: 1
Food: 1
Service: 1
People have recommended Firehouse for awhile, so decided to pick up a sub. As others have mentioned, service isn't great, welcoming, or otherwise engaging upon getting into the store. I waited close to 5 minutes at the register (by myself) for someone to take my order (not happily either). Got the sub home and it was barely toasted/warm and soggy....and then...it was somehow sweet? I thought I was crazy until I looked at the nutrition facts and saw 36 grams of sugar (that's 3 tablespoons!) in a medium. Count me out. Thankfully I was curious and in the sad little shop to grab hot sauce from their sauce bar, which was the highlight. Won't be back and will not ever recommend. There are so many better sandwich shops in the Denver metro.
Atmosphere: 1
Food: 2
Service: 1
This review has nothing to do with the quality of the food. I love firehouse subs and their food.
I came in at 8:30, 30 mins before they closed. Came in to get two kids meals n a full size combo to go. We just got done at the trampoline park and was getting something to take home. My daughter even asked if we could eat inside and I said it’s too late to sit bc they will be cleaning soon.
As soon as we came inside I was greeted with the sound of Chris complaining that we were coming in too late to a female worker. As he walked off he made another comment about us being there. After that the lady greeted us, come to discover Chris had to get his card to access the computer to take our order that’s how I got his name.
Chris had an unprofessional tone the entire time. I knew what we wanted and took 60 seconds to order, but when I asked to make sure the kids came with a drink, Chris had a tone n hand gestured to hurry up n then you could read his face his was more upset as he stewed on it. While he helped the other worker he slammed a few things around.
I could have walked out n went somewhere else, but I wasn’t gonna put my kids through the drama. I said please n thank you, and stayed respectful. My kids were fixed on my phone while I ordered the food and weren’t paying attention to this behavior.
With experience in the industry and being in management, the store is in business till 9. I didn’t come at the last 15 or 10 mins. We left at 8:43. If you don’t like what you do switch to a different job. You represent a company and are the face for them. You don’t get to treat people like crap because you’re upset that you’re on the clock and being paid to work. I didn’t say anything wrong or unprofessional, but you made it verbally and physically aware that you were mad to do your job.
I enjoy going to this location bc it’s right by skyzone, but I can go to another spot no biggie. I hope this was a one off for the guy but I doubt it.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Hook & Ladder
Like firehouse. They got my part of the order right. But my roommate order was wrong. I even asked the young lady if it wasn't toasted. She said no. It was supposed to only have roast beef, provolone cheese and black olives. When she woke up she showed me how wrong it was. It had everything on it and it was toasted. We eat here to go every week. This is the first time the order was messed up.
Atmosphere: 5
Food: 1
Service: 3
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