Chipotle Mexican Grill

Very rude customer service, dirty location, and missing ingredients. I waited for white rice to be done and after I went to ask if ready we started my order and NO chicken, they said another wait. Really so bad of an establishment and the kids working tonight are so rude and lack any customer service.

Atmosphere: 1

Food: 1

Service: 1

Serious food safety concern at this location.

I found multiple hairs inside the food bowl that was prepared and served to me. I documented the contamination with photos and video and preserved the container. When I reported it to store management, I was told a refund would only be issued if I surrendered the food and removed the hairs into a cup for “corporate,” which is not an appropriate way to handle a sanitation complaint.

This is especially troubling because I had previously witnessed unsafe food handling here, where spilled food was returned to serving containers for customer use. I addressed this with staff at the time, but it appears nothing changed.

An official complaint has been submitted to the Health Department, along with photo and video evidence.

I hope this review encourages immediate corrective action to protect customers’ safety.

Atmosphere: 1

Food: 1

Service: 1

I don’t eat out very often and this experience has reminded me of why I don’t waste my money on take out. Today I ordered 15 items for my team at work. They didn’t put guacamole on any of the orders tha we ordered it for. They charge extra and didn’t even put it. Unacceptable. I’ve also added a pic of my barbacoa burrito which is basically a rice burrito. Do not come here. Chipotle has fallen into the gutter and there’s no helping them. Make food at home. At least you know you will get what you want.

Food: 1

Service: 1

Ilene always kind

Atmosphere: 5

Food: 5

Service: 5

Worst chipotle I’ve ever been to.

Kinda skimpy on the portions compared to other Chipotles. Also they seem in a rush to get you out. I was cut off mid-sentence twice. Made me feel like they didn’t want customers.

Atmosphere: 4

Food: 3

Service: 3

Really long line all the time

Atmosphere: 4

Food: 5

Service: 5

incredible flexibility with cash-only rule. thank you so much!!

Food: 5

Service: 5

There is no consistency here in terms of quantity. This is probably because the associates here are undertrained! I took 3 bowls today and was enough for just 2 of us and had to reorder for the third person.

Atmosphere: 1

Food: 3

Service: 1

Like playing the lottery any time you order delivery from here, you might get someone else’s order with a different name, you might get half the portion you’re supposed to vs when you order in person.

Worst chipotle joint I have been to.
I love eating at chipotle but never visiting this joint ever again.

Atmosphere: 1

Food: 1

Service: 1

Ordered catering for 25 teenage soccer players for a team taco party. The store forgot to include the tortillas. Paid over $400 to have a tortilla-less taco party.

Atmosphere: 2

Food: 3

Service: 1

I always love eating chipotle, but this was the first time I saw the portions being so small. The server only put one spoonful and said that was all there was. It was truly the most memorable moment of my life.

Food: 1

Service: 1

Went to this chipotle today. Ordered chips and queso. Queso was good until my taste buds really inspected the chip come to find out it was HORRIBLY stale. I went to the cashier to kindly ask for a new bag explaining how stale they were and was very understanding since it was pretty busy. The little girl working the cashier looked at me dead in the eye, rolls her eyes, No response turns around, grabs me a new bag of chips and does not acknowledge me afterward with an apology. She was so young that I could probably tell she wasn’t working the kitchen and making the chips by herself, as a fellow worker in the food industry, It is very courteous to apologize to customers when your business as a whole is in the wrong. after coming back to my table and digging into my now, cold queso, I again come to realize that this new bag of chips is yet against stale. As I do, love chipotle as a corporation, I can tell by the other reviews of many other angry customers, this one needs some work, and also some help with training their associates with customer service skills. ☺️

Atmosphere: 1

Food: 1

Service: 1

Had to re order twice and they still did get the order correct and did not even give me a bag for the order or a top for the box.

Atmosphere: 1

Food: 1

Service: 1