Cold Stone Creamery

I was in there around 12:30 today and worst customer service ever. There was a kid with longer red hair just dipping cones in chocolate while there was a line of 6 people. Making the other kid with the mustache do all the work. Why were the chocolate cones more important than a line of paying customers? Ridiculous and unprofessional. Dipping cones should be done in slow moments not when there’s a line by the door. Really awful first time coming here in months and probably the last. Took forever.

We had a ten dollar gift card for purchase I store. Not valid online. The store associate would not take the gift cats. She said we have to order online. This is a gift card not a coupon. She said a lot of customers have brought these cards in and she said no to all of them. Poor service

I came in yesterday evening and was greeted by a wonderful, lively staff! They truly seemed happy to be there and it really made me and my wife’s experience great!
We will definitely be coming in again soon.

I came in around 11:45am amd was greated by 2 very nice employees I was helped by a very beautiful young woman who made sure I got a really thick shake like I requested. The young man who was making the waffle cones was really good at his job, I just want to question how does he not burn himself with those hot waffles?? Anyways 5/5 experience I should've got one of those waffle cones with my order!

The ice cream was great but the lack of napkins and the moody and angsty workers made the experience lackluster, do better!!!

Love the different choices of ice-cream and toppings
Great friendy service

Wish the workers weren't gossiping so much they got my order wrong repeatedly

Whole place smells like spoiled milk. Staff didn't know why, and said they are desensitized to it. Something isn't being cleaned, and I wouldn't trust getting any dairy products that come from a place that smells like that.

I had a pleasure of being served by John he was patient and had great recommendations on ice cream helping us choose a flavor that would be to our liking 2 kids under 10 who are picky. John was understanding and helpful. He has great customer service. Will definitely be coming back.

I'd say they did a decent job. Service was fast and friendly. There was an unusual smell of horses inside the restaurant. Yes I mean horses. It might have been blowing in from outside. Parking is convenient and it's located in a nice shopping center. Ice cream tasted good. No complaints.

I'd say they did a decent job. Service was fast and friendly. There was an unusual smell of horses inside the restaurant. Yes I mean horses. It might have been blowing in from outside. Parking is convenient and it's located in a nice shopping center. Ice cream tasted good. No complaints.

I got a phone call early today telling me that overnight their freezer had malfunctioned and that the birthday cake I had ordered for my daughter had melted. The employee I spoke with (Petey) said that they were remaking it right then and it would be ready only an hour later than planned. Cake was great and I know that everyone there worked very hard to make it so. I just wanted to say that I am very appreciative of the extra effort by this staff.

4 kids working tonight with a line out the door and smiles on their faces! They were efficient, polite and treated every customer with laughter and friendly banter. Great job Westy Coldstone!

Such a great store!! The employees are all so friendly and happy!!

Atmosphere: 5

Food: 5

Service: 5

Amazing service, delicious icecream!

Atmosphere: 5

Food: 5

Service: 5