The last two times I've been to this location my drink was somehow forgotten. Today they weren't even busy. I waited more than 10 minutes for my drink and no one else was there.
Atmosphere: 4
Food: 4
Service: 1
Mistydawn Stroh
Took a while to get our order!
Atmosphere: 4
Food: 3
Service: 3
Jim Johnson
Over $7 for a latte. Drove off with the drink got home found out it was part of someone else's order. Drove back to the Starbucks let them know that I got the wrong drink. By this time More than 15 minutes had elapsed. They reach back, grab the drink I ordered 15 minutes ago off the counter and hand it to me, with a big smile, here you go. Can't believe the first thing that didn't cross their mind was let me make this right. It's been a long time since I was at Starbucks. It'll be a lot longer before I return.I should note, after my look of disappointment and disbelief the manager or someone did ask if they should make me a fresh one. The fact it didn't cross their mind off the bat is what gives them a one star. I remember when Starbucks made sure your coffee was fresh within like a minute of it being made. That's when it was a coffee shop and not a company.So recap, this isn't about Starbucks producing bad product, it's about customer service. If he charge somebody $7 for a cup of coffee it better be as close to perfect as you can make it. And you should make sure it's that way before you hand it to someone.
Atmosphere: 5
Food: 1
Service: 1
Denise Carrillo
Completely disappointed I ordered a white chocolate hot chocolate and a vanilla breve bomb. Evidently the barista was not familiar and rather than ask or say I don't know what they are or how to make them the breve bomb didn't have the layers it was just a shot of espresso mixed with vanilla creamer. The white chocolate hot chocolate was warm water with a tiny bit of cocoa powder but not enough to even taste like hot chocolate.It's ok to not know something but at least say it and allow me the opportunity to order something different.The girl at the drive thru was nice. I couldn't go back because I had to get to work and won't get off til 2am
Atmosphere: 1
Food: 1
Service: 4
Aiden N
Unprofessional manager. Did not meet expectations for customer service or basic human knowledge. Carrie was very disrespect will never come in here
Atmosphere: 1
Food: 1
Service: 1
Four ALLU
Three days in a row my Venti latte was basically half full. Not sure why you can't top it off. Just fill the damn latte up what the heck.
Service: 1
John Smith
The worst Starbucks in the city. They made me just cup of milk with water. I don’t recommend this place they don’t deserve any tips at all.
Christopher Sauer
Idk why two people decided to not give me a drink stopper for cold drinks today when Hassan happily did so at the same exact location yesterday without me even asking.Additionally putting in an online order for cream in coffee means I want it black.Either make Hassan the GM or fire the people who were there today. Only one of those three people values their job.
Leon Calderon
Do not go here they mess up on the orders and can't get it right and want to recharge me for there screw up!
Atmosphere: 1
Food: 1
Service: 1
Kristen Noble
We were ignored for 5 minutes and then when they finally took our order, we waited another 20 minutes for a black coffee and a tea. I had to ask after our order twice, they said they had too many mobile orders. They were out of our first 2 food requests even though they were still out for display.
My regular Starbucks. Friendly staff, comfortable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Lori DeBoer
Same food and drink as any Starbucks, but I love the spaces they put outside.
Atmosphere: 5
Service: 5
Tina Winston
What an Amazing team. The staff at this Starbucks will help you start your day on the right note.
Atmosphere: 5
Food: 5
Service: 5
Ian Carmichael
App said order would be ready at certain time, order was ready 10 minutes late. No one in line. Watched and listened to baristas talk about who was dating who, sad!
Atmosphere: 2
Food: 4
Service: 1
Robert Bobo
Just left there ,lady was very rude! Bad customer service!
The last two times I've been to this location my drink was somehow forgotten. Today they weren't even busy. I waited more than 10 minutes for my drink and no one else was there.
Atmosphere: 4
Food: 4
Service: 1
Took a while to get our order!
Atmosphere: 4
Food: 3
Service: 3
Over $7 for a latte. Drove off with the drink got home found out it was part of someone else's order. Drove back to the Starbucks let them know that I got the wrong drink. By this time More than 15 minutes had elapsed. They reach back, grab the drink I ordered 15 minutes ago off the counter and hand it to me, with a big smile, here you go. Can't believe the first thing that didn't cross their mind was let me make this right. It's been a long time since I was at Starbucks. It'll be a lot longer before I return.I should note, after my look of disappointment and disbelief the manager or someone did ask if they should make me a fresh one. The fact it didn't cross their mind off the bat is what gives them a one star. I remember when Starbucks made sure your coffee was fresh within like a minute of it being made. That's when it was a coffee shop and not a company.So recap, this isn't about Starbucks producing bad product, it's about customer service. If he charge somebody $7 for a cup of coffee it better be as close to perfect as you can make it. And you should make sure it's that way before you hand it to someone.
Atmosphere: 5
Food: 1
Service: 1
Completely disappointed I ordered a white chocolate hot chocolate and a vanilla breve bomb. Evidently the barista was not familiar and rather than ask or say I don't know what they are or how to make them the breve bomb didn't have the layers it was just a shot of espresso mixed with vanilla creamer. The white chocolate hot chocolate was warm water with a tiny bit of cocoa powder but not enough to even taste like hot chocolate.It's ok to not know something but at least say it and allow me the opportunity to order something different.The girl at the drive thru was nice. I couldn't go back because I had to get to work and won't get off til 2am
Atmosphere: 1
Food: 1
Service: 4
Unprofessional manager. Did not meet expectations for customer service or basic human knowledge. Carrie was very disrespect will never come in here
Atmosphere: 1
Food: 1
Service: 1
Three days in a row my Venti latte was basically half full. Not sure why you can't top it off. Just fill the damn latte up what the heck.
Service: 1
The worst Starbucks in the city. They made me just cup of milk with water. I don’t recommend this place they don’t deserve any tips at all.
Idk why two people decided to not give me a drink stopper for cold drinks today when Hassan happily did so at the same exact location yesterday without me even asking.Additionally putting in an online order for cream in coffee means I want it black.Either make Hassan the GM or fire the people who were there today. Only one of those three people values their job.
Do not go here they mess up on the orders and can't get it right and want to recharge me for there screw up!
Atmosphere: 1
Food: 1
Service: 1
We were ignored for 5 minutes and then when they finally took our order, we waited another 20 minutes for a black coffee and a tea. I had to ask after our order twice, they said they had too many mobile orders. They were out of our first 2 food requests even though they were still out for display.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My regular Starbucks. Friendly staff, comfortable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Same food and drink as any Starbucks, but I love the spaces they put outside.
Atmosphere: 5
Service: 5
What an Amazing team. The staff at this Starbucks will help you start your day on the right note.
Atmosphere: 5
Food: 5
Service: 5
App said order would be ready at certain time, order was ready 10 minutes late. No one in line. Watched and listened to baristas talk about who was dating who, sad!
Atmosphere: 2
Food: 4
Service: 1
Just left there ,lady was very rude! Bad customer service!