Sorry, this location is getting the brunt of a frustration I have with Starbucks in general because I just spilled coffee all over me and my car. Why is this Starbucks’ problem? They fill their cups too damn full!! I picked my drink up and the lid popped off. The cup was filled TO THE BRIM had absolutely NO ROOM at the top. At least it wasn’t so hot as to burn me (which has also happened before). Starbucks - please start training your people to leave some space and do not hand your customers an absolutely full cup of coffee! It creates a bad customer experience! I was so mad I pulled over and dumped the entire cup of coffee (or what was left of it) on the side of the road.
One of my favorite locations, the flavor is always the same delicious and according to the modifications I request
Atmosphere: 5
Food: 5
Service: 5
Gabby Sanchez
Judith is my favorite barista!!🩷🫶🏻
Alex Grey
Always had good interactions with the staff, and was a daily regular.
I had thought there was a potential for friendship, took the risk and asked for the barista for their number.
Instead of just telling me "flattered, but no thanks." I now know I was provided the wrong number.
I first thought I had mistakenly heard the number wrong. So when I went back things went horribly wrong. First when I saw the barista and told her, "hey I think I got your number wrong", she told me "one second." and disappeared into the back.
Then the manager came up to me and told me I needed to keep it professional. I thought he was referring to don't be socializing while the person is on the clock. Super Fair.
Then a minute or two later another worker approached me and told me if you are waiting for this barista they are on break in the back and won't be coming out.
That is when reality sank in.
The entire way this was handled, the way I was treated, and the lasting impression this will leave was completely unnecessary, and was horrifically mortifying.
I was never given the courtesy that a misunderstanding could have occurred.
There was no empathy or attempt to clarify, I was simply treated like a creep/predator.
Not only do I feel uncomfortable with ever returning to this location, this was a hugely impactful negative experience.
For someone like myself who is extremely cautious and hesitant to open the door to new friendships, it devastates any future courage to socially connect with new people in the future.
The world is hard enough these days.
This is why men in our culture isolate, and live solitary lives. A life alone is much safer.
The risk and fear of a misunderstanding leading to a situation like this results in damaging emotional scars at best, and the potential for dramatically worse outcomes.
I didn't deserve this, and I have learned my fear, like those of many guys these days is an unfortunately super valid one.
Jen G
I just had an amazing experience here and it was all due to a wonderful employee named Kate!! Wanted to take time out to let you know that you have an awesome employee she went above and beyond for me I will come back because of her!
Dietary restrictions: They were able to use oat milk! ??
Atmosphere: 5
Food: 5
Service: 5
Anthony Lucero
Horrible customer service pick and choose who they want to be nice to.
Atmosphere: 3
Food: 3
Service: 1
Chef Droop Reyes
Starbucks is Starbucks. It's good I come to this location all the time the service is fast and the staff are friendly. The drinks are always good and on point
What a horrible experience... lady at the drive thru is horrible. An ugly attitude rude out of nowhere. I'm just buying expensive coffee and she is just rude. She didn't even have a name tag but honestly what terrible place with these entitled people. I Do Not Recommend going here at all
Atmosphere: 1
Food: 1
Service: 1
tony thomas
My Starbucks at 74th and federal are great! Never get anything messed up and are fast and reliable
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Rea Richards
I work right down the street so I always come here on my break in the morning, drive through (even mobile order) is so slow. I always get a refresher or lemonade but every single time it’s warm because they don’t store the lemonade in the fridge they leave it on the counter and to top it off they don’t shake it , like they’re Starbucks policy requires 10 times in the shaker. Sometimes they even add water to it so it’s literally just water with a squeeze of lemon juice (I would not pay 5 dollars for that) If I’m paying 5 dollars for a lemonade or refresher I should have it made right , I shouldn’t have to shake it myself and then have all the ice melt due to how warm it is. I worked for Starbucks for 3 years and this is just managed horribly.
Atmosphere: 2
Food: 3
Service: 1
Roberto Villatoro
Very nice and big establishment, environment is on point air conditioning and inside looks very clean and comfortable. Employees give outstanding customer service and the product looks and tastes delicious. Great job. I went on a Sunday afternoon. I hope they keep the good job. Thank you for what you do.
Atmosphere: 5
Food: 5
Service: 5
Carlos Diaz
I don't know what is wrong with this particular location, but there is always a line of 8-10 cars in the drive through. Expect to wait 10 minutes in line if you go around 7:50an-8:10am.
This issue doesn't occur in the other (few) locations in the area(that should have the same amount of traffic),, so it is definitely isolated to this one.
Sorry, this location is getting the brunt of a frustration I have with Starbucks in general because I just spilled coffee all over me and my car. Why is this Starbucks’ problem? They fill their cups too damn full!! I picked my drink up and the lid popped off. The cup was filled TO THE BRIM had absolutely NO ROOM at the top. At least it wasn’t so hot as to burn me (which has also happened before). Starbucks - please start training your people to leave some space and do not hand your customers an absolutely full cup of coffee! It creates a bad customer experience! I was so mad I pulled over and dumped the entire cup of coffee (or what was left of it) on the side of the road.
I love my Starbucks!!
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Espresso Roast, Coffee Traveler - Veranda Blend
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
One of my favorite locations, the flavor is always the same delicious and according to the modifications I request
Atmosphere: 5
Food: 5
Service: 5
Judith is my favorite barista!!🩷🫶🏻
Always had good interactions with the staff, and was a daily regular.
I had thought there was a potential for friendship, took the risk and asked for the barista for their number.
Instead of just telling me "flattered, but no thanks." I now know I was provided the wrong number.
I first thought I had mistakenly heard the number wrong. So when I went back things went horribly wrong. First when I saw the barista and told her, "hey I think I got your number wrong", she told me "one second." and disappeared into the back.
Then the manager came up to me and told me I needed to keep it professional. I thought he was referring to don't be socializing while the person is on the clock. Super Fair.
Then a minute or two later another worker approached me and told me if you are waiting for this barista they are on break in the back and won't be coming out.
That is when reality sank in.
The entire way this was handled, the way I was treated, and the lasting impression this will leave was completely unnecessary, and was horrifically mortifying.
I was never given the courtesy that a misunderstanding could have occurred.
There was no empathy or attempt to clarify, I was simply treated like a creep/predator.
Not only do I feel uncomfortable with ever returning to this location, this was a hugely impactful negative experience.
For someone like myself who is extremely cautious and hesitant to open the door to new friendships, it devastates any future courage to socially connect with new people in the future.
The world is hard enough these days.
This is why men in our culture isolate, and live solitary lives. A life alone is much safer.
The risk and fear of a misunderstanding leading to a situation like this results in damaging emotional scars at best, and the potential for dramatically worse outcomes.
I didn't deserve this, and I have learned my fear, like those of many guys these days is an unfortunately super valid one.
I just had an amazing experience here and it was all due to a wonderful employee named Kate!! Wanted to take time out to let you know that you have an awesome employee she went above and beyond for me I will come back because of her!
Dietary restrictions: They were able to use oat milk! ??
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service pick and choose who they want to be nice to.
Atmosphere: 3
Food: 3
Service: 1
Starbucks is Starbucks. It's good I come to this location all the time the service is fast and the staff are friendly. The drinks are always good and on point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème, Lemonade
Never been inside, but always get excellent service in the drive thru!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
What a horrible experience... lady at the drive thru is horrible. An ugly attitude rude out of nowhere. I'm just buying expensive coffee and she is just rude. She didn't even have a name tag but honestly what terrible place with these entitled people. I Do Not Recommend going here at all
Atmosphere: 1
Food: 1
Service: 1
My Starbucks at 74th and federal are great! Never get anything messed up and are fast and reliable
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
I work right down the street so I always come here on my break in the morning, drive through (even mobile order) is so slow.
I always get a refresher or lemonade but every single time it’s warm because they don’t store the lemonade in the fridge they leave it on the counter and to top it off they don’t shake it , like they’re Starbucks policy requires 10 times in the shaker. Sometimes they even add water to it so it’s literally just water with a squeeze of lemon juice (I would not pay 5 dollars for that)
If I’m paying 5 dollars for a lemonade or refresher I should have it made right , I shouldn’t have to shake it myself and then have all the ice melt due to how warm it is.
I worked for Starbucks for 3 years and this is just managed horribly.
Atmosphere: 2
Food: 3
Service: 1
Very nice and big establishment, environment is on point air conditioning and inside looks very clean and comfortable. Employees give outstanding customer service and the product looks and tastes delicious. Great job. I went on a Sunday afternoon. I hope they keep the good job. Thank you for what you do.
Atmosphere: 5
Food: 5
Service: 5
I don't know what is wrong with this particular location, but there is always a line of 8-10 cars in the drive through. Expect to wait 10 minutes in line if you go around 7:50an-8:10am.
This issue doesn't occur in the other (few) locations in the area(that should have the same amount of traffic),, so it is definitely isolated to this one.
Service: 1
Loading...